Trying to contract after moved house; Sky unable to provide braodband

Catherine313

Hi,

I have recently moved house and was in the middle of a sky contract for TV and broadband. At the new property Sky are unable to provide broadband and have therefore released me from that contract, after trying to fine me! However, they are insisting that I need to continue to pay the TV contract even though I have not had it installed at the new property; when I looked at tariffs it was far cheaper to get a TV and broadband deal. I do not think I should have to pay out my contract for the TV, given that it was them who were unable to continue with the broadband part of the bundle, however Sky say they are separate contracts, which I was not aware of. I wonder what my rights are in this situation.

Many thanks, Catherine

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JJ_Egan

See identical post .

unforeseen

You contracted with Sky to provide TV and broadband. It is not sky's problem that you have moved to an area where they cannot provide the broadband. TBH it was pretty good of sky to let you get away with not paying early termination on the broadband portion, not something they normally do.

However there is no physical reason why sky cannot provide TV to your new premises so you either stump up the penalty for early termination or put a sky dish up and start using what you are paying for.

It matters not that a TV/broadband package from a different supplier is cheaper, you have a contract with Sky so either have to pay to the end of the contract or pay for early termination