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BT Broadband Catch 22
I have just installed BT broadband at a holiday home in a remote location about 3 miles from the exchange. I was told I would get 1-5Mbs download speed, so I hoped for around 2Mbs. In these first days I am getting less than 1 mbps most of the time. I placed the order about a week ago and the router came yesterday. I get a…
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Attendance on an external phone line fault
Ongoing external line problem - reported to provider Plusnet & an Openreach engineer recently attended & replaced part of external line. Made a Special trip of 100miles made to attend premises - which are vacant. Can they insist they will not return to repair without someone present at the premises despite the line…
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Virgin contract but moving to area Virgin do not cover
Hi Anyone been in this position. We are on a Virgin TV / phone and broadband package. Moving to an area that has no Virgin coverage. Virgin want £240 to cancel the contract early but is this fair when we wanted to transfer our contract to our new address - we had no idea that Virgin did not cover this town. Any experience…
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Cancelling on price rise
Not sure if I've been careless or if Plusnet are trying it on. I got an email from them on the 8th if May saying prices were going up and I could cancel without penalty within 30 days. At the time I had an ongoing complaint about intermittent drops in the connection so I thought I'd give them a bit longer but then forgot.…
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UPDATED with Link! There's a new Broadband Tool coming to MSE and we need YOUR help!
Hello, Forumites! <<<<<<<<THREAD UPDATE>>>>>>>> So you now know about this top-secret tool that we've been working on, we still need your feedback. It's your chance to directly shape what we're doing here at MSE Towers! We've been creating a Broadband tool that shows the VERY BEST BROADBAND DEALS in the market and we'd…
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Virgin Media Docsis 3rd Gen Cabling advice needed?
We are getting virgin media 100mb broadband installed this week. On Virgin Media website it states they use the latest Docsis 3.0 cabling. I already have existing Docsis ver 1.0 cabling in the property installed 17 years ago that is capable of 40mb max: https://en.wikipedia.org/wiki/DOCSIS#Comparison Now the question is…
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Dispute with BT over money owed
need help!!!! currently at war with bt as they allege that they provided my broadband, they say i owe them around £200. they allege they continued to provide my broadband AFTER i had moved to sky. i have taken my complaint to the ombudsman who says bt have provided evidence that i owe the money (this has been going on…
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how to redeem £100 Amazon with EE b'band deal?
Now live with EE today and deal with my broadband I pay off for 18 months and get £100 for Amazon. How to I redeem this? Thanks
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BT link from the main pages results in error.
Hello there, yesterday I had several attempts to sign up to the BT infinity 1 service including line rental using the link provided in the top picks in the MSE main pages. Unfortunately every time I get to the final stage, where I'm about to set up the payment, and I'm told there's been an error. I'm then given a choice to…
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Talktalk scam?
So I messaged talk talk a couple of months ago to book canceling my service and they told me I had to cancel within 30 days of my contract ending. I have now contacted them and they have said I have to give 30 days notice. So to cancel I have to ring them on the exact day, 30 days before. My bill is due to double after the…
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BT Broadband Order plus problems
Hi I thought this post might help some people and also give me some advice please. I have a BT landline at my holiday home. I had been legally piggy backing a connection off a neighbour but they have now moved. I tried to make an order on my Vodafone mobile but the signal was too poor so I used the landline. Initially good…
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BT Complaints Indan Call Center wish to move
I am in Debt to bt roughly £90 cause the dam indian call centres cant stand english and I have been trying to change my direct debit date for months now with them the question is they want to cut me off. Cause of their idiot Behaviour. I was wanting to go to zen internet which seems to have way better reviews. I want to…
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Change of Broadband Providor
I have wanted to change from talktalk to BT mainly because I want Bt Sport to be able to watch more of the Rugby Union games they transmit. However there are so many complaints about Openreach delaying connection from agreed dates, and generally appauling customer service, with difficulty in talking to customer service.…
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BT Broadband cancellation costs
Hi Please tell me if I am being completely unreasonable, but I'm rather cheesed off at the >£100 cancellation fee I have been quoted by BT for my broadband. I took up a 12 month contract in December 2015, was phoned in December 2016 and asked if I wish to renew, to which I responded yes. 6 months later and I wish to cancel…
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Great Deal?
My TalkTalk deal is at an end, which was basically a steal at the time - £10 a month 76Mbps Fibre (it was discounted for 18 months when I signed up and it didn't change at the last price rise either!) and line rental which I paid 12mths in advance, giving me effectively a monthly bill of £25.76. Renewed line rental six…
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Virgin Media Obsolete Package Confusion
Morning all So a few weeks back I signed up to Virgin Media's 100Mbps broadband for £40 a month package. In a nutshell the installation didn't happen at the time as they needed to do some "network upgrades". I decided to just stick with my existing BT broadband for the time being. Soon afterwards, I received a call from…
