Quickline trying to terminate contract with 7 working days notice !

lemonizer

Hi all,

I've got a huge problem. My wireless broadband provider (Quickline) can no longer provide me with the package I am on and have given me until 23rd June to decide that to do about it. I was told on the 14th June.

They have offered an upgrade costing £19.99 a month for 6 months going up to £29.99 after that. Obviously I can get standard phone line broadband cheaper but can't get it installed before the 23rd June. My current package costs £7.99 PM.

My issue is what to do. Obviously they are in breach of contract so what should I 'ask' from them in terms of compensation or should I go down the Ofcom/obudsman route.

HELP!

iniltous

I doubt they will have to offer you anything over and above what they already have, if ISP's put prices up, generally, if you reject the increase you should be able to move to another provider without any early termination charges if you are within a minimum term.
You basically have the 2 options they have offered, accept the 'new' price , or find a new provider, but them putting the price up shouldn't commit you to a 'new' minimum term as its them not you changing the terms of device
If you are already outside of any minimum term, you could get start the process to get service installed from someone else, then cancel with Quickline, you may have to pay 1 or 2 months at the 'new' price, or cancel now and be without broadband until an alternative provider gets service to your home, what you won't get is a negotiation, they are probably losing money on you at the moment, and that isn't a good business model

lemonizer

Maybe I didn't make myself clear.

This isn't a NEW price it's me being forced into either having my broadband dropped on the 23rd June or take a new, completely different, contact out with them.

What they are offering is a completly different service. I just want them to honour the contract on the one I have.

Enterprise_1701C

How is the contract changing?

lemonizer

It's being terminated by quickline with 7 working days notice.

Enterprise_1701C

What is the different contract they are offering, and how is it different from current?

You don't mention what your current speed is or what it would be going up to.

You say you want them to honour the current contract, when does the current contract run out?

lemonizer

New contract is for 10mbit broadband when current one is for 1mb.

It's completely different due to change of equipment and obviously a 12 month contract.

The current contract is monthly rolling. So can be terminated with a month's notice.

mije1983

lemonizer wrote: »

The current contract is monthly rolling. So can be terminated with a month's notice.

So if push comes to shove, the highest amount of 'compensation' you are owed is probably about £7.99 for the lack of a months notice.

Are you on a residential contract or business. The 'working days' comment suggests the latter. If it is a business one, you may be entitled to more depending on the terms in your contract.

JJ_Egan

Take that's a 30 days cancellation by either side .

lemonizer

Yes it's 30 days for either.

But they are only offering me 7. AGHAGAHGAH

iniltous

If you quit without the 30 days notice , they would probably penalise you by charging for that 30 day period, you could try getting them to refund a months charge in lieu of notice , but apart from the 9 days notice instead of presumably 30 days notice, I doubt they have done anything illegal, or done anything you could challenge legally, they certainly don't have to keep products going unless they want to, being able to 'leave' is their forfeit to you
like most company's, they have the upper hand, and they can afford to say take it or leave it to their customers, it's one to write down to experience, obviously if anyone ever asks your opinion of that company , you can let them have it