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Broadband & internet access

Archives for October 2016

MSE News: Clampdown on 'misleading' broadband ads as new rules come into force
Telecoms firms can no longer separate the cost of broadband and line rental from today...Read the full story: 'Clampdown on 'misleading' broadband ads as new rules come into force' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum?…
Legislation to limit price rises ?
Why is it that some utilities (such as Water and Power) are "protected" by legislation that prevents the companies from increasing prices as they want, generally limited to RPI, when others - such as Internet Service Providers are allowed to increase their prices, at least annually at far greater rates ?
Any decent broadband providers ??
Hi, I've been with BT for years, and am currently paying £20 per month for unlimited broadband with an average download speed of about 18mbps ( plus weekend calls - which is irrelevant really, as we rarely use the landline ) plus £18 or so line rental plus £10 per month for my mobile ( which I also rarely use ) plus from…
BT Reward deadline date question
I'm planning to switch to BT Infinity 1 (from Talk Talk due to price increase) There is a £150 Reward Card offer - which it says you apply for after the installation. A countdown clock says there is 9 days left on this offer. If I apply today, and it takes two weeks to be set up - would this mean that the 9 days offer is…
Delay with Broadband & Line connection
I moved into a new build property on 22,nd July and had an application with sky on a home move in place. It's now 28 October and am still waiting for my broadband and phone line to be connected. Sky blame Openreach as there is "cabling work to be completed" I have had this excuse for about 6 weeks. I had an appointment to…
BT have owed me money since June 15!
Hi all, After some advice on where to turn with this one... BT have owed me £43 since June 2015.. I have rang 7 times and each time they are putting it through to the other department to sort "on high priority" If i owed them a £1 they'd persue me crazy, im sick and tired of asking I now need to show them im fed up with…
Only 25Mbps and up is broadband
Only 25Mbps and up will qualify as broadband under new FCC definition http://arstechnica.com/business/2015/01/fcc-chair-broadband-must-be-25mbps-and-isps-are-failing-to-deliver/ I wonder when (or if) OFCOM will define broadband as 25Mbps and over
BT Broadband Fibre Deal - I've been stitched up
Ok, so I placed an order for BT fibre on the 19th of October at the promotional rate. All is hunky dory. Yesterday I realised that I had received the initial, "Order received" email, but had not received the order confirmation email. The initial email told me to phone BT within five days if I hadn't received it. So,…
Sky Fibre ordering issues
Hi All I have tried 3 times this week to order sky fibre (free for 12 months just line rental to pay) online for my parents, via thier MySky account online: First time I used my card (registered to a different address) to pay the activation fee, seemed to go through ok. My mum got a call to say payment had been declined &…
No SKY yahoo email access for a week
I have been unable to access my sky yahoo email account since last Friday - it's driving me crazy as I have stored a lot of emails with booking confirmations etc. It says my username and password are incorrect - this is not the case because I haven't changed anything. I've tried various ways to access it but…
Plusnet - Warning
For anyone switching to Plusnet be aware that call waiting times are over 15 minutes. Switching has been absolute nightmare and I've done it before with Sky and Talktalk and process was seamless.
fibre?
Hi, guys, just curious as to what an isp does to a line to go from copper to fibre, and vice versa? Is it just a flick of a switch at the exchange, manually, or electronically ?
Moving home, changing phone/broadband but keeping number
Hi, We are currently with BT but not tied into any deal. We are moving house soon, hopefully in the next month and want to keep our number (it is on the same exchange). If we were happy with BT, we'd stay with them when we move house, but there are better deals out there. Can we just ring up/order online from a new…
BT charging my elderly parents £900 a year for Internet access!!!
I am livid with BT. I have just found out that my parents in their 80s, one with Alzihmer's and one with Parkinson's, are paying BT £220 a quarter on average for broadband access and about a total of 2 hours phone calls per month, mostly in the evening but a few during the day. They seem to be paying: £63 a quarter line…
Can't access BT Yahoo Emails
Hi Like many others https://community.bt.com/t5/Email/Locked-out-of-bt-email-stuck-in-a-loop/m-p/1642389#M45062 , I've been locked out of my BT Yahoo email account, as BT cleverly told us to change our passwords after the Yahoo data hack. Given they knew this was likely to result in people not being able to access their…
Talk talk to another provider.
I want to change from talk talk to another provider. I have a mobile only SIM card contract as well as broad band and home phone which I have had for years. Do I have to wait until the SIM card contract runs out before I move my broadband and home phone to another provider?
Moving Home - Cannot get same service, BT won't budge on 12 months
Hi, Yesterday I exchanged. Complete next week. Sorting out everything and BT are being a pain. I am currently on BT Infinity 2 getting 80mbps and BT Sport for £28 a month. Where I am moving to they can only provide BT Infinity 1 at around 17-24mbps. They are saying my only option is to take out a new 12 month contract at…
Post Office Broadband placed my Mum on new 18 month contract without asking
Hello, My Mum has been with Post Office for her Broadband for a while now. She was paying quite a lot so called up to ask if it was the best they could do. She was transferred to another department who said they could offer her their September deals. They mentioned getting a new router and that my Mum is out of contract.…
OpenReach Engineer doesn't turn up via Sky - how do I claim compensation?
I signed up for internet via Sky, and was required to take a day off work to wait in for the engineer. I was given a time slot of 1pm-6pm and was told that I would then receive a shorter time frame. This never happened. I therefore phoned Sky and indicated that I thought something was wrong, and asked for a contact number…
BT infinity speed
Have done a few speed checks and was alarmed at today's results compared to 1/10/16, see below. Any specific reason for this, do you think?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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