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Sky Fibre ordering issues
Oakdene
Posts: 2,560 Forumite
Hi All
I have tried 3 times this week to order sky fibre (free for 12 months just line rental to pay) online for my parents, via thier MySky account online:
First time I used my card (registered to a different address) to pay the activation fee, seemed to go through ok. My mum got a call to say payment had been declined & order had been cancelled.
The next day I went back online & used my old mans card, (registered to the house that the sky account is at) went through ok. My mum got a call to say payment had been declined & order had been cancelled.
Got a call from Sky sales rep last night who said 'No idea what the problem is but let me assure you I'll get it sorted now'. Great I thought lets go...he goes through everything & tries to charge me £10 a month saying he cant match the online price??
So I said 'No, Ill go online & do it'.
Did it again today & the order has been cancelled due to payment being declined (used my dads card).
!!!!!! is going on??
I have tried 3 times this week to order sky fibre (free for 12 months just line rental to pay) online for my parents, via thier MySky account online:
First time I used my card (registered to a different address) to pay the activation fee, seemed to go through ok. My mum got a call to say payment had been declined & order had been cancelled.
The next day I went back online & used my old mans card, (registered to the house that the sky account is at) went through ok. My mum got a call to say payment had been declined & order had been cancelled.
Got a call from Sky sales rep last night who said 'No idea what the problem is but let me assure you I'll get it sorted now'. Great I thought lets go...he goes through everything & tries to charge me £10 a month saying he cant match the online price??
So I said 'No, Ill go online & do it'.
Did it again today & the order has been cancelled due to payment being declined (used my dads card).
!!!!!! is going on??
Dwy galon, un dyhead,
Dwy dafod ond un iaith,
Dwy raff yn cydio’n ddolen,
Dau enaid ond un taith.
Dwy dafod ond un iaith,
Dwy raff yn cydio’n ddolen,
Dau enaid ond un taith.
0
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