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Broadband & internet access

Archives for February 2011

Where have my old emails gone?
Hope someone can help me with this............ Since I changed my computer last year, (I also changed to a wireless hub), I can sign into my btinternet.com email account and I am receiving new emails OK. However, I am unable to access the emails that I'd received and saved prior to me getting new computer. I have not…
Best all-in deal, BT?
I have been reading pages of messages about telephone calls, broadband etc and have got to the stage where I am not taking things in (not well:(). Would some kind person tell me what is the best deal I can get? At the moment I am using Primus for calls and we are low phone users so the bill is £5-7 per month. Line rental…
Virgin Media 50 Mb
Hello , I have done numerous speed tests through speedtest.net and my internet connection is soooooo slow. I pay £35.00 a month for 50mb which got installed on Friday just gone. Since then the engineer came back today to test my signal strength and download speed. He amended my signal and then logged into his own Virgin…
Be unlimited - increased prices from 31st March
http://blog.bethere.co.uk/2011/02/new-pricing-for-new-customers-coming.html
Router help please
I have my broadband with TalkTalk & like many others am having connection problems. My phone crackles a lot & the wireless broadband drops off when the phone rings. As usual TT have tested the line & told me it's not the line & must be somthing in the house. I've tested the wall socket & the splitter - it seems the problem…
True unlimited broadband in E3 postcode
Hi there, I recently moved from E14 (where I was being served by BE's magnificent Broadband package) to E3 (which I sadly discovered was out of BE's coverage zone). I searched for hours trying to find an alternative but no matter what, every ISP seemed to be capped to a maximum of 100GB for the month (no off-peak perks).…
TalkTalk and Tiscali pay £2.5m refunds for bogus bills
Two telecoms firms, TalkTalk and Tiscali, have repaid nearly £2.5m to customers who were billed for services that had been cancelled. Story here http://www.bbc.co.uk/news/business-12595391
Help with the basics - thicko alert!
OK, before I start, yes I know I sound completely thick! I am having to move out of my home temporarily for 6 months whilst work is being carried out on the house. I am not transferring broadband to the new address as Pipex are charging a ridiculous amount to do this. I have enquired if it would be possible to take a 6…
TalkTalk...another moan
I am wanting to leave TT & loathe to ring their 0870 number to get my MAC code. In December I was emailed to say calls to their customer services from a TT landline (which I have) are free but are they? Having experience of calling them in the past & being transferred here & there & then put on hold for minutes on end I…
Beware! Play.com hackers
Hi all Well good job i checked my email this morning, I received an email saying thankyou for your order for a blackberry curve..Well i hadnt ordered this, a lowlife loser who can't be bothered to get a job ordered this!! I caught it just in time and cancelled my debit card and also phoned play.com and they apologised for…
Warning: ISP services are not the same
There are several posts about Internet Service Providers (ISP) raising their costs. If you are looking to change take care - I just moved from O2 to BE. They are both at the (relatively) low cost end of the market but O2 "shapes" (degrades) its speed when there is lots of usage. This is no good if you're using it to watch…
Moving house
Hello. I would very much welcome anyones advice. I am preparing to move house, date to be confirmed but I am expecting it to be at the end of March. I need to sort out my broadband provider, so would welcome advice. We are quite big internet users, My hobby is doing competitions, so spend a good few hours each evening…
Pipex won't close my account!
I changed phone/Bband from Pipex (Tiscali, Talk Talk or whatever they are now) to Sky in November. I didn't have a contract, that ran out years ago... just month to month! When I requested my MAC I asked if I needed to actively cancel my account & was told No, it will be done automatically upon transfer. This wasn't done &…
TalkTalk 8MB Broadband Package - only 500kb download speed?
Hi all, I've been on the TalkTalk 8MB Broadband package for ages now but the contract is coming to a close so I've been giving some thought to other 'Net providers. I was considering whether the speed I'm currently getting with TalkTalk is satisfactory or not. I'm on their 8MB package and I usually only download files at…
Plus.net disgrace!
I'm well and truely fed up with this mob. Call waiting times well over an hour, you raise a ticket and they come up with no real solution. I've got speeds of 0.3mbs at the best of times. Add to that when i took up the service i choose their 60gb package yet i was given the lesser 10gb. Oh and i have to wait till Monday to…
A bargain i have found for only 50p
Hello everyone, i dont come on this site much but i like to share the little deal or freebie now and then... So Expansys (a good online retailer) are doing ethernet/patch cables from 50p delivered! these are the cables that you use to connect your xbox/ps3/wii etc or even laptop to your internet modem thingy.... so if your…
AOL Contract Cancellation
Unfortunately this is a long post, it is a bit of a complicated situation. Recently we decided to swap ISP, as we're not really getting a great deal (looking to move phone aswell). Apparantly, we're in another contract with AOL. We've been with them since approx 2001 for internet, and 2004 for broadband. Rang up, and was…
Orange Issue?
I have been with Orange BBand for about a year now, I pay £17 for unlimited which I was quite happy with. Last week they phoned and told me I could take there home phone package, they would upgrade my broadband speed and I would get McAfee Internet Security free as a loyal customer all for £29 a month, not bad I thought…
BT Infinity - only partial availability at my exchange ?
Hi all, After reading in my local paper this week that my exchange was one of the first to get BT Infinity I decided to check out BT's website. According to BT, Infinity is not available at my address (even though one of the new cabinets is literally just round the corner from me) and Samknows says that THGG (Godalming…
Very bad service from TalkTalk
I was originally with Tiscali and the service I got was so so, now of course, it is TalkTalk. In recent months the broadband connection is extremely unreliable. Often it is unusable, keeps dropping out or will not load pages properly. I am paying for a service I am not getting. It really annoys me that they try to put the…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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