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Broadband & internet access

Archives for July 2010

BT cannot tell me why I'm being billed!
Hello guys, I'm new here, recommended by a friend who's a regular visitor to these pages. My story starts yesterday. I was browsing through my partners bank statements when I noticed a payment of £15.99 to BT YAHOO. I asked my partner what the payment was about, she said it was a monthly payment & she presumed it was…
Trying to get a better deal with Madasafish?
Hi all, Has anyone recently negotiated with MAAF for a new contract, what sort of deals are they offering ? I have just come to the end of a 12 month contract with their BB Max 5GB package. I was paying £8 pm this will now go back up to £14-99 pm. I would like to increase my download limit, the next one up is Max Plus 20GB…
hotmail won't work !
My elderly neighbour uses hotmail and the past week has had problems:( I gather there has been some sort of change to this service ,we've tried to send/forward an email and it won't,his contact addresses don't come up either 'tho they still exist. I'm not much good with computers so if anyone has any suggestions we would…
Unable to get Aol connection
My daughter has been unable to connect to Aol for the last 6 days. she has been in touch with Aol for over an hour a day for the last 6 days. She has been told that there is a technical fault and needs to wait 6 hours!!!! Finally spoke to someone in Ireland after she threatened to cancell who told her that there were no…
BT Broadband - fed up with it
Hi I am really fed up with BT. We only have BT for the broadband (no unbundled exchanges in this rural area) and were paying for Option 2 plus line rental, using mobiles for all calls. I had hoped to control costs but there was never a predictable bill, the contract is so complicated. Recently BT claimed our usage of BB…
Really poor Broadband Speed
I signed up for Sky broadband a few months ago and even to this day it says on my account page 'When you purchased Sky Broadband, we estimated that the maximum download speed for your line was 1.5Mb', however, we are receiving much lower than this. My account page says my connection has been set to a download speed of upto…
BT Broadband, an absolute joke!
So my broadband went down on Saturday, and I called BT, who couln't fix it remotely. An Engineer was scheduled for Tuesday, so my wife stayed in. She turned up, did tests all over the place, said it was the router/modem and ordered us a new one. When I got home I checked the line and it was completley dead. Great, now no…
Tiscali customer - do we have to take out new contract with Talktalk?
We've just had a call from Talktalk asking us to sign up to a new 18 month contract with them. The account is in my husband's name so he took the call. He ended up telling them we would do it, after his protests that we had months left to go on our Tiscali contract went ignored (we signed up 10 months ago to what I thought…
New BT Broadband: How long should I wait?
After some variable recent performance from my Tiscali/TalkTalk connection, I thought I'd switch to BT. Went through all the sales spiel, was told my home hub would be delivered on the 27th July (and it was) and I'd be able to go online at midnight. I thought this was all pretty efficient but gave it until the evening of…
Virgin broadband - getting QuidCo cashback on "transfer of responsibility"?
Hey there, My flatmate's moving out, and his Virgin broadband contract is coming to an end. I was just going to register as a new customer via QuidCo to get the £65 cashback deal, but I've been told by Virgin that, because there's an existing contract at the address, we need to complete a "transfer of responsibility"…
Plusnet Value, is it worth it?
Plusnet are currently doing an offer of the first 3 months free and then £6.49 per month for up to 10GB, in my area I am meant to get up to 5MB...which means nothing to me! But I was wondering whether anyone else is a customer and are pleased with this service, before I sign up. Many Thanks :)
Vodafone Mobile Broadband Cancellation
Hi people! Looking for a definitive answer here (ie one quoting a section of the law) if suchanswers exist..... I took out a Vodafone Mobile Broadband contract in August 2008. I called on June 26th this year to query the end date of the contract and was told it was August 22nd 2010. I asked to cancel it, and after being…
BT Disconnection Fee
I have just cancelled my broadband and telephone with BT, which in itself was more difficult than it need be. Anyway - When I was talking to the lady on the phone she said that there is a £25 broadband disconnection fee for BT whether you are in contract or not. Is this right???? It sounds outrageous and I am considering…
Great entertainment shop.co.uk
WARNING!!!! DO NOT BUY FROM THIS SITE!! I recently bought a Smallville box set seasons 1-9 for £53.24 and thought it was a bargain!(yes I know what yout thinking...alarm bells should have been ringing!!)It seemed to be a UK website but is actually based in China!The packaging was pretty poor as well as the DVDs…
Cancelling Virgin Media Broadband query
Hi, would be grateful if someone with experience could help. My Virgin Media Broadband (Cable) 12 months contract ends at beginning of September. Looking at their T&Cs, it kind of suggests that you can only give 30 days notice after the minimum contract term. Does that mean I cannot give notice until 12 months have…
Search Engine Optimization
Hello, I work for a small company who get a lot of their business through their website. Things are very quiet at the moment, we really need to drum up some business. I wondered if anyone knows of a FREE way to increase search engine optimatization please? Many thanks!! Sam
Pipex help AGAIN arghhhhh
nevermind.
3 Mobile Broadband - £5 PAYG or £10 PAYG?
Hi guys I've seens on ebay a few people offering Unlimited PAYG Mobile Broadband for £5 a month rather than the £10 / 1GB offering. Looking at the Three website I gather one is an extension of a mobile tariff (£5 per month) and the other the Mobile Broadband itself. However what is to stop you using the "phone" sim in a…
TalkTalk LLU to Sky
Anyone trying to escape TalkTalk LLU and wanting to go for Sky might find this page of use if your exchange has their LLU - http://www.sky.com/shop/help-guides/broadband-talk/switching-broadband/ No idea of cost or if it's a new line etc. but at least there's something to go on rather than "you must go back to BT" mantra.
Virgin Broadband Speed
Hello. Yesterday i had my virgin broadband the large package only. only having mobile broadband before which are useless for downloading. On this laptop i'm getting 54mbps, but on my other laptop i'm getting 150mbps why is this. is anythink wrong?. Thank you Nick.

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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