Really poor Broadband Speed

gazfocus

I signed up for Sky broadband a few months ago and even to this day it says on my account page 'When you purchased Sky Broadband, we estimated that the maximum download speed for your line was 1.5Mb', however, we are receiving much lower than this. My account page says my connection has been set to a download speed of upto 512Kb and an upload speed of upto 608Kb.

Now, obviously, this is rubbish and while I don't blame Sky as it's due to our house being so far away from the exchange, Sky should never have estimated our line at 1.5Mb in the first place. If we'd known it would be considerably less, I wouldn't have signed up.

Is there anything I can do to try and get my Internet speed increased? Unfortunately, Cable isn't in the area and it looks like my only option may be to go for mobile broadband

penrhyn

We need your router statistics so we can see if their is scope for improvement.

Click on the following http://192.168.0.1/sky_router_status.html

User admin, password sky

Scroll down to the bottom of the page and click on show statistics, and post your line figures.
Needed are: Upload and download sync speeds, noise margin and line attenuation.

gazfocus

Here are the stats:

gazfocus

Anyone got any advice?

penrhyn

Theoretically you should be able to get between 1.5 and 2 Mbps sync speed.
You are on the limit with current ADSL technology having 69db line attenuation.

If you have a split face master socket could you unscrew the faceplate plug your router into the test socket and redo your router stats.



If this raises the noise margin(bigger number) significantly then Sky could be asked to change your profile up a bit.

gazfocus

penrhyn wrote: »

Theoretically you should be able to get between 1.5 and 2 Mbps sync speed.
You are on the limit with current ADSL technology having 69db line attenuation.

If you have a split face master socket could you unscrew the faceplate plug your router into the test socket and redo your router stats.



If this raises the noise margin(bigger number) significantly then Sky could be asked to change your profile up a bit.

Hey. I have done that and it makes no difference to the stats.

penrhyn

The only other thing I can think of is to do a quiet line test, dial 17070 on your phone follow prompts to the quiet line test and listen for crackles pops and noise.

Marv02

penrhyn wrote: »

The only other thing I can think of is to do a quiet line test, dial 17070 on your phone follow prompts to the quiet line test and listen for crackles pops and noise.

Out of curiosity... What is that?

penrhyn

It does what it says on the tin.
You dial the number, select the appropriate option and listen.
You should hear nothing.
If you hear clicks, buzzing, snap crackles and pops, then your line has noise problems, dry joints, high resistance connections, interference etc, BT will look into it for you.

Dory78

Have you actually rung Sky? Ask them to check your line speed - it could be set low after their dlm test has been run.

Try 08442 410515

Anthony_MK

I am also having this issue with Sky Broadband. The annoying thing is, with the broadband plugged directly into the test socket the performance is very good, but doing this means no-one can call me. I have tried a splitter and backplate with no joy, so I am fairly confident I need to get an Engineer out to look at the master socket. I called Sky who charge me line rental and they said the master socket is nothing to do with them, so I called BT and they said that because I was with Sky they wont fix the master socket.

Assuming Sky & BT are right, this means I now need to pay for a phone engineer, which will more than take care of any line rental savings I have made by going with Sky....