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  • FIRST POST
    • MSE Archna
    • By MSE Archna 24th Mar 09, 2:33 PM
    • 1,872Posts
    • 5,996Thanks
    MSE Archna
    Add your feedback on Mobile Recycler Mazuma
    • #1
    • 24th Mar 09, 2:33 PM
    Add your feedback on Mobile Recycler Mazuma 24th Mar 09 at 2:33 PM
    This thread has been running a long time. Please see the latest feedback at the end of this thread, not the top

    This is a feedback thread on old mobile buying firm

    Mazuma

    Please share your experience with other MoneySavers. Click reply to take part
    • Was it fast and efficient?
    • Did you get your cash promptly?
    • Did you have any problems?
    • Did it pay what it said it would?
    The feedback comes as part of the






    Last edited by MSE Archna; 11-01-2011 at 7:50 PM.
    Report inappropriate posts: forumteam@moneysavingexpert.com




Page 1
  • MrRincewind
    • #2
    • 24th Mar 09, 3:33 PM
    • #2
    • 24th Mar 09, 3:33 PM
    These guys where great, gave me a great price for my old N95,

    Sent the PP envelope and details quickly and processed my phone the day they recieved it and my cheque was sent that afternoon, You can track the progress on line so you know just where your transaction is up to,

    Would be more than happy to use them again.
    • cbrookes
    • By cbrookes 24th Mar 09, 8:14 PM
    • 163 Posts
    • 15 Thanks
    cbrookes
    • #3
    • 24th Mar 09, 8:14 PM
    • #3
    • 24th Mar 09, 8:14 PM
    Were very good, sent 4 phones to them next day had email saying they had the phones and sent the cheque out and the day after got a cheque for nearly 500, well happy!
  • monkeyboy2607
    • #4
    • 30th Mar 09, 10:51 AM
    mazuma mobile are rubbish
    • #4
    • 30th Mar 09, 10:51 AM
    I sent of my mobile two weeks later they say they still have yet to recieve my mobile and i should of got 55 quid for it! useless too when i tried to contact them they never responded
    • kafino
    • By kafino 30th Mar 09, 2:08 PM
    • 14 Posts
    • 3 Thanks
    kafino
    • #5
    • 30th Mar 09, 2:08 PM
    • #5
    • 30th Mar 09, 2:08 PM
    Excellent service. Got my cheque 2 days after posting my phone. Monkeyboy, you registered on moneysavingexpert to post once about mazuma... Hmm, something tells me you're lying cause ive never had problems with them.
  • MrRincewind
    • #6
    • 30th Mar 09, 3:18 PM
    • #6
    • 30th Mar 09, 3:18 PM
    Does seem to be a pattern with people complaining at times, Register make complaint with few details and then never seen again,

    I`v used them once as i stated and had great service, I would be happy to use them again.
    • nomoneytoday
    • By nomoneytoday 30th Mar 09, 3:23 PM
    • 4,675 Posts
    • 2,810 Thanks
    nomoneytoday
    • #7
    • 30th Mar 09, 3:23 PM
    • #7
    • 30th Mar 09, 3:23 PM
    Sold a phone to them, got the envelope a few days later, sent the phone then got a letter saying they will pay 32 odd as agreed on a date about 35 days ahead. The bank payment was then made 30 days later
    • mcmanlyn
    • By mcmanlyn 30th Mar 09, 8:34 PM
    • 413 Posts
    • 419 Thanks
    mcmanlyn
    • #8
    • 30th Mar 09, 8:34 PM
    • #8
    • 30th Mar 09, 8:34 PM
    I've used them twice - always pay the amount stated on website. On my 2nd order the cheque hadn't turned up in about a week - I called up to be told the cheque had been sent - they cancelled & reissued it and I got the new cheque in a few days

    Also I sent the first phone recorded delivery, but the 2nd just went freepost & still turned up fine.

    Will be using them again shortly!
    Wondering how to have a life & not rack up more debts...
  • the drifter
    • #9
    • 30th Mar 09, 10:54 PM
    • #9
    • 30th Mar 09, 10:54 PM
    used once, received cheque after a few days, seemed good service
    [LEFT]LBM 14/11/08: Debt 114,626; 31/01/09 106,800. 28/02/09 87,047 31/03/09 86,424, 30/04/09 84,080, 31/05/09 82,900, 30/06/09 82,050, 31/07/09 80,693, 31/08/09 79,759, 24/2/10 77,014 15/08/11 89,300
    flex loan 42,500; credit cards 35,300; family 11,500;
    Debt free date who knows!
    • continualdiamond
    • By continualdiamond 9th Apr 09, 1:09 PM
    • 2,802 Posts
    • 3,548 Thanks
    continualdiamond
    Went with this company as from what i had read seemed quiet good. They didn't disappoint.

    Order date - 2nd April
    Approved - 3rd April
    Pre paid post bag/info received - 4th April (sat morning)

    I posted it all off same day at midday as was going into town anyway.

    Received cheque - 8th April (cheque dated 7th April)

    Fantastic turn around and got 15 for a non working nokia 6300, can't grumble at that.
    Mummy to two girls: October 2013 and February 2016
    • jackanakanory
    • By jackanakanory 29th Apr 09, 11:13 AM
    • 10 Posts
    • 5 Thanks
    jackanakanory
    I have used them three times...

    They processed the cheque and sent it the day the phone arrived and I recieved it the very next day in the post.

    Top class service...Can't recommend them highly enough...
    • SuperSaver123
    • By SuperSaver123 3rd May 09, 4:37 PM
    • 271 Posts
    • 498 Thanks
    SuperSaver123
    I used them once and had no problems at all, processed very quickly, price as promised, cheque arrived 5 days after I sent the phone off...
  • hotkee
    Placed my order just before the April bank holidays, had an envelope on the following Wednesday, sent phone in on same day, confirmed as received on Thursday and received cheque on the Friday.
  • Stuartx
    I sent them 5 phones last month,no problems.Don't forget 1.50 Quidco
  • JemJam
    I used them once - had the whole thing done in 10 days or so - got the envelope, sent the phone, got the cheque no probs! Think i got about 35 ish for Sony Cybershot about a year ago now.
    Debt which IS NOW GONE before 31.12.2011: CC - GONE!!! Loan: GONE!!
  • jimtur
    I have used these guys once and received a good service.

    Envelope arrived after 3 days and I posted the next day. I was warned at the Post Office (when I asked for proof of postage) that many items had been claimed as damaged in the post for people sending to Mazuma as the envelopes were not padded, the post office staff were suggesting they may not payout for damage claims if extra padding was not used. I had bubble wrapped my phone and it was not of great value so I sent it anyway.

    I received an email reply three days after that to say the phone was processed and a cheque was on the way.

    Cheque for the full amount arrived four days later.

    Impressed.
  • happyhunter
    Used them twice.

    Sent off the phone this Monday 11/05/09 using their freepost bag, didn't bother queuing up at post office to ask for proof of postage.

    Email confirming receipt and then confirming processed on 12/05/09.

    Received Argos voucher on 13/05/09.

    Brilliant!
  • brown bear
    Mazuma
    Have used Mazuma three times now to sell mobiles as and when the family has upgraded their handsets. It's been fabulous - really quick and completely hassle free. The bag arrives very quickly after placing the order and my cheques have arrived within a couple of days of sending off the phone - brilliant. Will definitely use again.
  • puppyduck
    Great service.
    filled in details of my phone on line last thursday.
    bag & posting instructions arrived friday.
    posted phone using bag and recorded delivery post (cost 0.75p extra) on saturday.
    received my m&s vouchers wednesday morning.
    Recommended!!
  • peanutnutter
    Mazuma
    Hi I have just recycled an unworking phone with Mazuma. Their service was quick and they kept me informed with emails. I received my cheque today so I can say that I am happy with these guys.
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