Flight delay and cancellation compensation, Flybe ONLY
Options
Comments
-
Bambino is due compensaion if you paid for a ticket that was available to the general public. They will try to fob you off with child's fare being an Admin payment. This doesn't matter.If you're new. read The FAQ and Vauban's Guide
The alleged Ringleader.........0 -
creativesolutions wrote: »Hi,
Anyone here also in Amsterdam-Southampton flight last weekend 03-July 2014. We have been delayed for 276minutes (that is more than 3hrs). I am writing a claim to Flybe. Will post the letter tomorrow and all other supporting docs like receipt and boarding pass. We were family of 5 (4adults +1-infant) not sure if my 8mos baby is also entitle to €250 as we only paid €30 for her ticket. I am claining for 5 persons anyway in my letter. I use the template provided here btw.
You will probably also get a reply telling you that they are not doing anything pending a supreme court ruling (Huzar case, all over press and this forum) and that they will get back in touch once that case has been heard. This is a tough one. I have had a recent email saying this all I can suggest is, if this happens to you, keep the pressure up. I have asked them to explain why they are ignoring binding CJEU and CoA rulings on the basis that something might happen.0 -
creativesolutions wrote: »Will post the letter tomorrow and all other supporting docs like receipt and boarding pass.
If you send anything like that, send copies.0 -
Right so I haven't heard back from Flybe yet about my letter, I phoned them today though and the lady said she would process it this afternoon which is fair enough. A friend of mine who was also on my flight has had a reply saying they would compensate:
£3.79 for a sandwich he bought
£20 for a taxi journey
£100 credit voucher for the inconvenience
The excuse they gave for the flight cancellation was an oil leak - would this be classed as extraordinary circumstances? I would have thought this was a maintenance issue?
Should the compensation not be £200 cash in line with the law?
I have to add that he did not use a letter template or quote the law in any way so could they be trying their luck?0 -
mcalli - you really need to read all of this thread and all the FAQs to grasp the concepts. If not then hand to a NWNF firm.If you're new. read The FAQ and Vauban's Guide
The alleged Ringleader.........0 -
-
mcalli2014 wrote: »The excuse they gave for the flight cancellation was an oil leak - would this be classed as extraordinary circumstances? I would have thought this was a maintenance issue?
Not an extraordinary circumstancemcalli2014 wrote: »Should the compensation not be £200 cash in line with the law?
Actually 250€mcalli2014 wrote: »I have to add that he did not use a letter template or quote the law in any way so could they be trying their luck?
Every airline 'tries their luck and many get away with it.
I think you will find all the answers are in the FAQ's or in the various threads but fire away if you do not think any questions have been answered.0 -
Hi, I have just received the following email from flybe and do not know what the next step is:
ear Mr Harris
My apologies for the delay in response to your email regarding delayed BE801 from Newquay to London Gatwick on 29/03/2014.
As you may be aware on the 11th June 2014 a case similar to yours was heard in the court of appeal (Jet2 v Huzar). The ruling was found in favour of Huzar and as a result the case is now being referred to the Supreme Court of Appeal.
Until the matter is determined by the Supreme Court we will stay your claim which arose as a result of technical difficulties. For clarity we intend to handle your correspondence in one of the following ways -
1 - If the appeal is refused we will write to you in line with the most current ruling under the EU Regulation 261/2004.
2 - If it is decided that the case is to be heard by the Supreme Court of Appeal we will write to you following the final ruling.
You need to do nothing further and we will hold details of your claim on record until a decision is made by the Supreme Court. Please be aware that this could take some time and the court is unlikely to make a decision on whether it will accept the case in the Supreme Court until later this year.
There is a 6 year limitation period on UK claims; however as you have written to us within this period we will still consider your claim, even if the 6 year limitation period expires between now and the Supreme Court decision.
In the meantime we offer our apologies for the disruption that you have experienced and we would like to assure you that we will be in contact in due course following the decision made by the Supreme Court.
Kind regards
Richard Hingston
Customer Relations Administrato
They have previously admitted that the plane was delayed due to a technichal fault in writing to myself, as I claimed on my insurance for a flight I missed due to the delay I experienced. On the day they also admitted the fault had been detected te previous evening but was not rectified until the morning of my flight. In total I was delayed 3.5 hours on a 40 minute flight from Newquay to gatwick in the first place.
Any advice anyone could give would be greatly appreciated0 -
There is a 6 year limitation period on UK claims; however as you have written to us within this period we will still consider your claim, even if the 6 year limitation period expires between now and the Supreme Court decision.
I wouldn't rely on this if I was close to the 6 years, I can tell you that! Sadly, airlines and trust are not words you often hear in the same sentence.0
This discussion has been closed.
Categories
- All Categories
- 343.3K Banking & Borrowing
- 250.1K Reduce Debt & Boost Income
- 449.7K Spending & Discounts
- 235.3K Work, Benefits & Business
- 608.1K Mortgages, Homes & Bills
- 173.1K Life & Family
- 248K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.9K Discuss & Feedback
- 15.1K Coronavirus Support Boards