Flight delay and cancellation compensation, Flybe ONLY

Habla

My Flybe flight was delayed for over 3 hours, so I am claiming for compensation.


Even though I booked the flights directly with Flybe and the flight was ticketed as a Flybe flight, they are saying as the flight was actually operated by Logan Air therefore I need to claim compensation with Logan Air.


Is this correct or are Flybe just trying to pass the buck?


Thanks for your help

Caz3121

This is all in the FAQs.....any claim is not from the person you bought the ticket from, does not matter about the flight number, the claim is from the "operating airline"....if the flight was operated by Loganair, then you claim from Longanair

greentrader

I wrote to Flybe but they did not respond. I therefore sent a Letter before Action and they replied the next day. They have admitted it was their fault and apologised for the delay. They have cited the Jet2 v Huzar case so now I have to wait to see if the Supreme Court appeal will be granted. Then if it is allowed I will have to wait for their verdict. I find this puzzling because they are not claiming "extraordinary circumstances" they are saying a door was faulty!

Vauban

They will be claiming "extraordinary circumstances" - since this is the only provision in the Regulation which allows them not to pay compensation. Their argument will be that the faulty door presented an "unexpected flight safety shortcoming", and that as they fault was not the consequence of deficient maintenance and could not specifically be predicted this category of technical failure falls under the concept of "extraordinary circumstance". They might even refer you to the list drawn up by the CAA and their chums to "prove" this.

Sweet Mary Mother of God: if my present career doesn't work out, perhaps I could work for an airline claims department? I've certainly learned the script ...

greentrader

Vauban wrote: »

They will be claiming "extraordinary circumstances" - since this is the only provision in the Regulation which allows them not to pay compensation. Their argument will be that the faulty door presented an "unexpected flight safety shortcoming", and that as they fault was not the consequence of deficient maintenance and could not specifically be predicted this category of technical failure falls under the concept of "extraordinary circumstance". They might even refer you to the list drawn up by the CAA and their chums to "prove" this.

Sweet Mary Mother of God: if my present career doesn't work out, perhaps I could work for an airline claims department? I've certainly learned the script ...

I guessed as much, I have had a few legal cases of late and it never ceases to amaze me how they will try and wriggle out of it. I suppose they're only doing their job but it still annoys me!

Thanks for your reply Vauban

katies_mum

Its 29 days since Flybe signed for my letter requesting compensation so I messaged them via their facebook page: here is there reply

Thank you for your contact via Social Media with regards to your cancelled flight from Dusseldorf to Manchester on 29th August 2014. I understand how frustrating it can be when your plans are disrupted and for that I apologise.
For your information the flight was cancelled due to Cabin crew sickness. The aircraft must have a full compliment of Cabin crew before it can depart for your safety and comfort.
In view of the reason for the delay you are entitled to compensation under EU Regulations. This consists of €250.00 (£200.00) monetary compensation or a credit note to the value of €350.00 (£300.00). The credit note would be valid for 12 months for redemption against future Flybe flights. If you confirm your preference of payment to us, we will process this as soon as possible.
If you would prefer the monetary payment then please call us on 01392 681365 so that we can make the payment to your card directly. Please do not email your card details to us for PCI security reasons. Our lines are open 1000 till 1400 Monday to Friday. Alternatively, if you email your bank account details only we can arrange a direct transfer.
Thank you for contacting Flybe and we look forward to hearing from you.

Thanks everyone for your help :T

garyclay

Now I am confused I phoned Flyby this morning regarding my claim from August and was told that they 'had a team in place' to process the payments but were just awaiting final approval from Head Office to start processing claims. There was certainly no offer of money or a credit note!!!

I'm just praying they aren't on the verge of administration or something!!

katies_mum

garyclay, as Flybe ignored my letters I messaged them on their Facebook page and received a reply very quickly, it might be wort a try?

chemicalman

Was on a flight from Newcastle to Belfast City BE424 on 31/10/14, on checking in was told flight was cancelled due to technical problems, they put us on a bus to Manchester horrendous journey finally got to Belfast 7 hours late. After 3 emails to Flybe customer services they are claiming "the cancellation of my flight was due the aircraft operating my flight being diverted due to a medical emergency" I have checked with flightstats.com, and the flight we were supposed to get was cancelled at Belfast. OK medical emergencies happen, but how many flights back can the airline use this excuse for.
Flybe has a really compact operating area, and most of its operating bases are within 60 minutes flying time of Newcastle, surely a diversion to another airport within this range wouldn't be a catastrophe, and if it was should spare capacity not exist within schedules to cover or mitigate such a delay?

Vauban

chemicalman wrote: »

I have checked with flightstats.com, and the flight we were supposed to get was cancelled at Belfast. OK medical emergencies happen, but how many flights back can the airline use this excuse for.

Really only the flight that the emergency occurred on: the rest of the resulting knock on delays were an operational failure, as you rightly say. But you will probably have to start legal proceedings before they see sense. Details in my guide.