Simply Electronics - WARNING

Sent and paid for my ipad 2 January 2014 and received it 14 January 2014. Lot of scaremongering on these websites.

The company is in Hong Kong and sources Worldwide, you have to wait a bit longer for delivery but I saved £60 on the ipad which was worth a few days waiting.

My emails to the website were always answered. I think the bad reviews are because people once reading the bad reviews are cancelling which in turn blocks the whole system up.

I have had no problems and would therefore recommend them.

Hi,

I made the mistake of not checking Simply Electronics out prior to ordering from them.
I ordered from them an iPad 2 on 27/12/2014 and was emailed by as Skrill confirming payment the same day along with one from Simply Electronics with the order number 646208-1035232stating delivery would be 4-10 working days. My account was debited 1/1/14 for £289 by Skrill.
On 8/1/14 as the item was still not showing as dispatched, I emailed to cancel the order and get a refund as it was not going to arrive in time for what it was required.
I got an immediate response to say the order was now being prioritised to ensure quick delivery.
I then have sent two further emails as they were responding stating the item was being progressed for delivery and therefore they obviously we're not listening.
They have emailed back on the 9th to say a refund would be processed and should delivery be received refuse it.
On 9/1/14 I emailed informing them I was going to arrange a chargeback which i did via my bank.
On 15/1/13 the parcel showed packed for delivery and no sign of a refund so emailed threatening to speak to the Hong Kong consumer authority and the Hong Kong police and immediately received an email saying my order was being dispatched and it arrived today so we have refused to accept delivery.
Simply electronics are clearly just accepting high value orders and then holding them for long periods to benefit from interest from the money.
They do not make it clear that they are not a uk retailer and offer extremely poor service and fail to respond appropriately when contacted by customers.
I will complete the chargeback and will have to change my bank cards as I do not trust the company not to debit my account again.

I contacted kickchex today to complain about them and got this response,

Dear Craig,

Announcement regarding Simply Electronics and the resolutions services provided by KwikChex

Since June 2012, KwikChex has provided a resolutions service that enabled customers of Simply Electronics with complaints to raise their issues with KwikChex - a form of 'complaint escalation'

Throughout that time, (with the exception of one case which was more complex) all cases have been resolved with either the goods being delivered, a replacement being accepted and provided or a refund made. We have throughout the 18 month period emphasised that KwikChex was unaware of any of Simply Electronics customer being deprived of either an acceptable product or a refund - and continually made it clear that we would always wish to hear from anyone with a complaint.
Within the agreement that we had with Simply Electronics was the clause that although they are based in Hong Kong, they would comply with EU consumer laws. They adhered to this in terms of every case we handled.

We additionally answered all queries over matters such as 'Grey Goods' and supplied additional information on the business.

The number of complaints we received on a monthly basis fell substantially over the 18 months. We have always acknowledged though that there were issues, particularly concerning the stock levels shown on the website and late deliveries that remained and had been seeking new ways to prevent these from happening.

Regrettably, KwikChex will no longer be able to pursue the solutions to such issues as Simply Electronics discontinued using our services with effect from 31st December 2013. We will therefore also not be able to accept any further cases.

Regards,
KwikChex Team

Regards

Craig smith