MBNA credit cards (merged)

doodah · 15 November 2006 at 11:55PM

Has anyone had any luck with virgin/mbna? A couple of months ago i cancelled my direct debit to them as i was changing bank accounts, then i made a payment with my debit card before the payment due date. they then charged me £34.09 'unpaid direct debit' and £12 'returned payment fee'!

nickmack · 16 November 2006 at 12:07AM

Loads of people have claimed back from MBNA.

Read the instructions here and you should be able to as well.

Any questions after this, come back and ask!

girltuesday_2 · 16 November 2006 at 12:27PM

I got all my charges back from MBNA Virgin after one letter. So far they seem to be one of the easiest to deal with. There's a good thread about them on the Bank Action Group website.

andosrowsk · 3 December 2006 at 4:50PM

hi girltuesday, which thread were you thinking of over on Consumer Action Group? Had a browse a couple seem decent. Have just sent of my initial Subject Access request letter to MBNA for my Virgin Card on 29/11/06!

BLUESUNSHINE_2 · 10 January 2007 at 8:20PM

Hi everybody ,

just wondering if anybody has made a claim against MBNA for charges made to their credit card account ?

Any info would be appreciated :beer:

emanevs · 10 January 2007 at 8:52PM

Yes, well tried to!

Requested the information under the DATA Protection Act, 40 days have gone no reply - reported to Information Commissioner, no news yet.

Hope this helps, Northern Rock like that too.

Send the request for the information, stick to the timescales.

BLUESUNSHINE_2 · 10 January 2007 at 9:04PM

t
Thanks for the reply . Ive just phoned them to request info on all charges made against my account . Ive been given an address to write to .
If anybody's interested its ....

MBNA CUSTOMER SATISFACTION
PO BOX 1004
CHESTER BUSINESS PARK
WREXHAM RD
CH4 9WW

If you do not get a written reply within 40 days then use this number 01244 672000. Its thier customer advocacy number . I found them to be very helpful

emanevs · 10 January 2007 at 9:47PM

Yes, sent it to that address, no response.

Be prepared for Information Commissioner!!!

PS. Dont listen to what they say on the phone, get it in writing.

Elsie2_2 · 10 January 2007 at 10:12PM

Yeah you'll be waiting a hell of a long time for a reply, i have first hand experience from inside the company and they are seriously lacking in their correspondence dept. Its the slowest part of the whole company.

thespaceshanty · 13 January 2007 at 3:16PM

Hi guys, I requested my information from MBNA they wrote bac saying it was taking some time to look into my query - yesterday I recieved a list of all my charges on all three cards I had with MBNA. The letter came from the Assistant Vice President lol!! I am now requesting all the charges back.

Thier address is;

MBNA Europe Bank Limited
Customer Advocate Office
Chester Business Park
Chester
CH4 9QQ

Good luck!

lisabear1974 · 15 January 2007 at 12:38PM

I sent my letter to MBNA before Xmas and received a letter stating thankyou and they would reply before Jan 17th. I then received my statements in the post with a letter stating that all charges were fair etc and since then they have lowered them but they also offered me a good will gesture of £240.00 already! so I have found them quite easy to deal with so far. Will send a letter today stating thanks but I want the full amount please.

MBNA credit cards (merged)

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