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Mobile companies feedback/contact addresses

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  • Thanks to reehsetin for the following post with addresses and contact numbers for the major mobile companies. :)
  • reehsetin
    reehsetin Posts: 4,916 Forumite
    1,000 Posts Combo Breaker
    People constantly seem to be asking about how to complain so thought gathering all the contact info would be simpler, if anyone has any others to add or if any info is wrong please contact me or a board guide who can edit the post

    Orange
    Orange Retail Ltd
    Great Park Road, Almondsbury Park
    Bradley Stoke, Bristol
    England
    BS32 4QJ

    33 Wigmore Street,
    London,
    W1V 1QX

    customerservices@orange.co.uk

    0500 802080

    02
    Customer services: Online form available from the o2 site. Select "Help" and enter "Contact us"
    Customer services: my-care@o2mail.co.uk
    Complaints: complaints@o2mail.co.uk
    Abuse: abuse@o2mail.co.uk
    Nuisance Call dept: ncb@o2.com
    High-level complaints: complaintreviewservice@o2.com

    Sales (24 hour): 0870 225 7879 (National rate)
    Customer Services (Contract): 202 from your o2 handset (National rate)
    Customer Services (Contract): 08702 410 202 (National rate)
    Customer Services (Contract): 01349 885040 (National rate)
    Customer Services (o2 Online Contract): 0870 600 3009 (National rate)
    Customer Services (Pre-pay): 4445 from your o2 handset (20p per a minute)
    Customer Services (Pre-pay): 08705 678 678 (National rate)
    Customer Services (Pre-pay): 0906 302 4445 (50p per a minute)
    Customer Services (Pre-pay): 0161 705 5000 (Switchboard, ask to be put through)
    Customer Services (Old numbers): 0906 302 0220 , 1702 from mobile
    O2 Customer Services is available from 8am - 9pm Mon to Fri, and 8am - 8pm weekends.

    Member Services: 0870 444 6496 (9am-5pm Mon-Fri)
    Finance/Payments Dept: 0870 220 3299
    o2 Network Services, for network faults/issues: 08705 214000 (National rate)
    o2 Customer Services (Prepay): 08705 678678 (National rate)
    o2 Data Services: 0113 388 1685
    Mobile Web Specialist team: 0870 6076161
    Mobile Web Specialist team: 08705 860 860. Don't enter your number, but press * twice and select menu option 2.
    Pay-as-you-go credit card top-ups: 0845 606 2277 (Local rate)
    Handset/Contract upgrades: 0870-600 7102 , 0870-225 6869 or 0870 225 9933 (National rate, 8am-6pm Mon-Sat)
    Internet (PC) helpdesk: 0906 302 0220 (50p per minute)
    International helpline: +44 8705 214000 - for international travellers using their O2 mobile abroad
    Lost or stolen barring: 08705 214000 (National rate)
    o2 Online fax (Customer Services): 0113 202 5875 or 0170 931 6910
    o2 Head Office Switchboard: 0113 2722000 (was 01753-565000)
    Out-of-date or any more numbers to add? contact us

    Postal Addresses
    Customer Services: 0219 HQ/Bury, O2 online, Dummers Lane, BL9 9QL
    Parent Company: BT Cellnet Limited (No.1743099) of Bath Road, Slough SL1 4DX
    Registered Office: O2 Limited, Wellington Street, Slough, Berkshire SL1 1YP
    Phone return: The Returns Department, FREEPOST, NEA12343, Warrington, WA1 2AA

    Vodafone
    Head Office:
    The Courtyard, 2-4
    London Road,
    Newbury,
    Berkshire
    RG14 1JX
    Tel: +44(0) 1635 33251

    T-mobile
    T-Mobile
    Hatfield Business Park
    Hertfordshire
    England
    AL10 9BW

    01707 315000

    Virgin Mobile
    Head office 01225 895 555
    London office 020 7484 4300
    Customer Service 08456 000 789

    Virgin Mobile
    The Communications Building
    5th Floor
    48 Leicester Square
    London
    WC2H 7LT


    Three
    3 Customer Services
    Hutchinson 3G UK Ltd
    PO Box No 333
    Hemel Hempstead
    HP2 7YW

    registered office:
    9 Queen Street
    Mayfair
    London
    W1X 7PH

    Three Repair Service
    32 Fountain Drive
    Renfreshire
    PA4 9RF
    Executive Office: 08707330295

    Carphone Warehouse
    Carphone Warehouse
    Head Office Address North Acton Business Park,
    Wales Farm road,
    London
    W3 6RS

    TelephoneHO: 020 8896 5000
    Customer Care: 0208 896 5096

    Phones4u
    Phones 4 U
    Brymbo Road , Lymedale Business Park
    ST5 9HX
    Staffordshire
    England

    0870 905 0416
    Yes Your Dukeiness :D
  • Hi All,
    Have cancelled my current mobile plan, so am on the hunt for a new (free!) mobile phone / cheapish contract - preferably 12 months.

    Companies like Carphone Warehouse, Dialaphone, E2save etc offer some good deals - but all through these cashback schemes, which I've never done before.

    Has anyone had any problems with these deals before or companies to particularly steer clear of - in their opinion?

    Would appreciate feedback before really getting into the search mode of finding a contract to suit me.....

    Thanks!
  • z4kir
    z4kir Posts: 455 Forumite
    Quick search on the forums with the "name of the retailer + cashback" will yield hundreds of threads with regards to cashback. As ever you need to be organised to benefit from them
    SLC: £13000+

    Quidco
    : £
    131.24 (paid) + £0 (validated) = £131.24
    Valued Opinions
    : £75 (paid) + £52.30 (received) + £4.50 (pending) = £131.80
    StudentPanel: £25
  • rozeepozee
    rozeepozee Posts: 1,971 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Had some problems with the mobileshop. Still waiting for my cashback after they said their sister company with whom I had the contract had gone into liquidation and although they've offered to repay as a gesture of goodwill after I threatened to sue them, they've still not.
  • thor
    thor Posts: 5,504 Forumite
    Part of the Furniture 1,000 Posts
    Unfortunately rozeepozee mobileshop can barely pay their own customers so I think you won't get any joy out of them even if they have promised.
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