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Mobile companies feedback/contact addresses
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Edinburghlass_2
Posts: 32,680 Forumite

in Mobiles
You'll find the links here to previous threads and polls regarding feedback good and bad about cash back deals and contracts with different companies.
OSPS Cashback Ratings
Mobile Rainbow
Cashback Performance
Lost Cashback
Cashback Poll Results
New Info On Mobile Rainbow
TheMobs.com
Mobileshop.com
Coolnewmobile
Cashback/Cheque back -Who to trust & avoid?
Phones2U Direct (cashback rating)
Is MobileShop now the only trusted dealer for cashbacks?
The Mobile Outlet: any good?
The Mobile Outlet part 2
e2save problem (merged threads)
been ripped off by e2save, who to contact?
Simply 3G (merged threads)
work in progress.....
OSPS Cashback Ratings
Mobile Rainbow
Cashback Performance
Lost Cashback
Cashback Poll Results
New Info On Mobile Rainbow
TheMobs.com
Mobileshop.com
Coolnewmobile
Cashback/Cheque back -Who to trust & avoid?
Phones2U Direct (cashback rating)
Is MobileShop now the only trusted dealer for cashbacks?
The Mobile Outlet: any good?
The Mobile Outlet part 2
e2save problem (merged threads)
been ripped off by e2save, who to contact?
Simply 3G (merged threads)
work in progress.....
0
Comments
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Thanks to reehsetin for the following post with addresses and contact numbers for the major mobile companies.0
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People constantly seem to be asking about how to complain so thought gathering all the contact info would be simpler, if anyone has any others to add or if any info is wrong please contact me or a board guide who can edit the post
Orange
Orange Retail Ltd
Great Park Road, Almondsbury Park
Bradley Stoke, Bristol
England
BS32 4QJ
33 Wigmore Street,
London,
W1V 1QX
customerservices@orange.co.uk
0500 802080
02
Customer services: Online form available from the o2 site. Select "Help" and enter "Contact us"
Customer services: my-care@o2mail.co.uk
Complaints: complaints@o2mail.co.uk
Abuse: abuse@o2mail.co.uk
Nuisance Call dept: ncb@o2.com
High-level complaints: complaintreviewservice@o2.com
Sales (24 hour): 0870 225 7879 (National rate)
Customer Services (Contract): 202 from your o2 handset (National rate)
Customer Services (Contract): 08702 410 202 (National rate)
Customer Services (Contract): 01349 885040 (National rate)
Customer Services (o2 Online Contract): 0870 600 3009 (National rate)
Customer Services (Pre-pay): 4445 from your o2 handset (20p per a minute)
Customer Services (Pre-pay): 08705 678 678 (National rate)
Customer Services (Pre-pay): 0906 302 4445 (50p per a minute)
Customer Services (Pre-pay): 0161 705 5000 (Switchboard, ask to be put through)
Customer Services (Old numbers): 0906 302 0220 , 1702 from mobile
O2 Customer Services is available from 8am - 9pm Mon to Fri, and 8am - 8pm weekends.
Member Services: 0870 444 6496 (9am-5pm Mon-Fri)
Finance/Payments Dept: 0870 220 3299
o2 Network Services, for network faults/issues: 08705 214000 (National rate)
o2 Customer Services (Prepay): 08705 678678 (National rate)
o2 Data Services: 0113 388 1685
Mobile Web Specialist team: 0870 6076161
Mobile Web Specialist team: 08705 860 860. Don't enter your number, but press * twice and select menu option 2.
Pay-as-you-go credit card top-ups: 0845 606 2277 (Local rate)
Handset/Contract upgrades: 0870-600 7102 , 0870-225 6869 or 0870 225 9933 (National rate, 8am-6pm Mon-Sat)
Internet (PC) helpdesk: 0906 302 0220 (50p per minute)
International helpline: +44 8705 214000 - for international travellers using their O2 mobile abroad
Lost or stolen barring: 08705 214000 (National rate)
o2 Online fax (Customer Services): 0113 202 5875 or 0170 931 6910
o2 Head Office Switchboard: 0113 2722000 (was 01753-565000)
Out-of-date or any more numbers to add? contact us
Postal Addresses
Customer Services: 0219 HQ/Bury, O2 online, Dummers Lane, BL9 9QL
Parent Company: BT Cellnet Limited (No.1743099) of Bath Road, Slough SL1 4DX
Registered Office: O2 Limited, Wellington Street, Slough, Berkshire SL1 1YP
Phone return: The Returns Department, FREEPOST, NEA12343, Warrington, WA1 2AA
Vodafone
Head Office:
The Courtyard, 2-4
London Road,
Newbury,
Berkshire
RG14 1JX
Tel: +44(0) 1635 33251
T-mobile
T-Mobile
Hatfield Business Park
Hertfordshire
England
AL10 9BW
01707 315000
Virgin Mobile
Head office 01225 895 555
London office 020 7484 4300
Customer Service 08456 000 789
Virgin Mobile
The Communications Building
5th Floor
48 Leicester Square
London
WC2H 7LT
Three
3 Customer Services
Hutchinson 3G UK Ltd
PO Box No 333
Hemel Hempstead
HP2 7YW
registered office:
9 Queen Street
Mayfair
London
W1X 7PH
Three Repair Service
32 Fountain Drive
Renfreshire
PA4 9RF
Executive Office: 08707330295
Carphone Warehouse
Carphone Warehouse
Head Office Address North Acton Business Park,
Wales Farm road,
London
W3 6RS
TelephoneHO: 020 8896 5000
Customer Care: 0208 896 5096
Phones4u
Phones 4 U
Brymbo Road , Lymedale Business Park
ST5 9HX
Staffordshire
England
0870 905 0416Yes Your Dukeiness0 -
Hi All,
Have cancelled my current mobile plan, so am on the hunt for a new (free!) mobile phone / cheapish contract - preferably 12 months.
Companies like Carphone Warehouse, Dialaphone, E2save etc offer some good deals - but all through these cashback schemes, which I've never done before.
Has anyone had any problems with these deals before or companies to particularly steer clear of - in their opinion?
Would appreciate feedback before really getting into the search mode of finding a contract to suit me.....
Thanks!0 -
Quick search on the forums with the "name of the retailer + cashback" will yield hundreds of threads with regards to cashback. As ever you need to be organised to benefit from themSLC: £13000+
Quidco: £131.24 (paid) + £0 (validated) = £131.24
Valued Opinions: £75 (paid) + £52.30 (received) + £4.50 (pending) = £131.80
StudentPanel: £250 -
Had some problems with the mobileshop. Still waiting for my cashback after they said their sister company with whom I had the contract had gone into liquidation and although they've offered to repay as a gesture of goodwill after I threatened to sue them, they've still not.0
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Unfortunately rozeepozee mobileshop can barely pay their own customers so I think you won't get any joy out of them even if they have promised.0
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