e2save.con!

kaytata_2 · 29 May 2007 at 12:38PM

hi all

i took out an e2save contract last week. silly me, i read a post a few months back saying
- dont get a contract out after the 24th
- dont get a contract out when you'll have to send in bills over xmas/new year.

even though i read these, i dunno why, i ordered the phone/line rental on 25th..! so hopefuly i wont have problems later.

anway

my query is to do with multiple claims. i took out two line rentals,

Package 1
O2 Pay Monthly SIM Card - FREE
O2 200 min + 250 sms 12M @ £30.00 / month
12 Months FREE - FREE Credited by redemption.

Package 2
Samsung E900 Clearance - FREE
O2 200 min + 250 sms 12M @ £30.00 / month
10 Months FREE - FREE Credited by redemption.
3 Months FREE Insurance (£5.99 pm thereafter, can be cancelled) - FREE

i send in the bills at the same time, however i assume that the bills will be sent on one bill, which is what happens when you have more than one line for a provider.

How do i send this in? do i send one as a "photocopy" and one with the original? or can i just send in one bill and they will send out both cheques?

can i put them in the same envelope? do i need to send two seperate cover letters?

Steve_xx · 29 May 2007 at 12:48PM

e2save

Be careful about sending multiple claims in one envelope. I took a sample of their terms and conditions on one of their offers. See below:

Administration charges

Due to the number of early claims, duplicate claims, incomplete claims and multiple claims, we will charge you £10 for each case encountered.

Multiple Claims

We do not accept more than one claim per envelope. We are looking for one correct claim per envelope and we shred all further paperwork. You risk losing your claim altogether if you adopt this practice and the excess paperwork is shredded.

knitwit · 30 May 2007 at 1:04AM

rdouglas wrote: »

Edit: Forgot that by signing up with e2save through quidco.com I also got £31.50.

I signed up for mine through Quidco last July, I never did receive my 36.50 from them, even after sending in an enquiry. :mad:

shareef · 30 May 2007 at 12:13PM

Steve_xx wrote: »

e2save

Be careful about sending multiple claims in one envelope. I took a sample of their terms and conditions on one of their offers. See below:

Administration charges

Due to the number of early claims, duplicate claims, incomplete claims and multiple claims, we will charge you £10 for each case encountered.

Multiple Claims

We do not accept more than one claim per envelope. We are looking for one correct claim per envelope and we shred all further paperwork. You risk losing your claim altogether if you adopt this practice and the excess paperwork is shredded.

with regards to the admin charges, Im pretty sure thats a "price match" term and not with the usual terms and conditions.

But always send your claims separately.

murtazahh · 30 May 2007 at 1:56PM

GO argue at e2saves new forum. Although i am pretty sure that posts are moderated first before being submitted. Also for me one e2save contract was fine. got all cash backs, and for the 2nd claim e2save sent me 2 cheques, but to be fair i only cashed one. a few days later i got a letter saying they were sorry for the mix up and i could cash the second cheque. In the end i had 12 months free rental+k7501+ £67.50. Great deal for me. I just took out the 12 months free on the d600 contract from them.:T

sam_jm · 31 May 2007 at 10:23AM

im about so send my first bill back for cashback, can anyone confirm the address that it should be sent to,

On the letter it is Dunsatable, however i remember reading a few months ago that this has since changed.

can someone please help?

thanks

shareef · 31 May 2007 at 11:00AM

It changed from the old address to dunstable, so the address you have is fine.

brettles · 31 May 2007 at 12:42PM

Steve_xx wrote: »

e2save

Be careful about sending multiple claims in one envelope. I took a sample of their terms and conditions on one of their offers. See below:

Administration charges

Due to the number of early claims, duplicate claims, incomplete claims and multiple claims, we will charge you £10 for each case encountered.

Multiple Claims

We do not accept more than one claim per envelope. We are looking for one correct claim per envelope and we shred all further paperwork. You risk losing your claim altogether if you adopt this practice and the excess paperwork is shredded.

No honest District Judge would accept these as reasonable terms unless they are printed in bright red and 24 point.

This company is becoming so atrocious you should advise them you will charge them for all correspondence needed to resolve billing/cashback issues and bill them as necessary.

(Proviso: the number of honest District Judges is reducing...as most now part time ,large companies have a tendency to put local business towards their firms as 'insurance'..you need to know your local Court).

Steve_xx · 31 May 2007 at 4:59PM

brettles wrote: »

(Proviso: the number of honest District Judges is reducing...as most now part time ,large companies have a tendency to put local business towards their firms as 'insurance'..you need to know your local Court).

....careful, this might be libellous!

riza · 2 June 2007 at 11:48AM

cobra wrote: »

Hi guys,

Have you read the new T&C of E2Save?
Now they want the actual invoice. This is a change from a photo copy or Internet downloaded copy.
This means they are deliberately trying to trip up customers so that they don't get their cashback.

Their T&C reads:

The Terms and Conditions of the price match deals vary from our normal Terms and Conditions. Please discard the Cheque Back Leaflet in your welcome pack as the Terms and Conditions differ for this offer. A summary of the price match deal terms and conditions are detailed below:

Before on a 12 month contract they had four Instalment but now they have five.

Then they have this to their contract:

Your contract includes a mandatory direct debit arrangement, where your monthly line rental and charges will be taken from your bank. If this is cancelled, we will invoice you £50 plus VAT.
Should you have supplied us with your credit or debit card details you hereby expressly authorise us to deduct the above amounts from your card account in the event of the above tariff change, disconnection or cancellation conditions occurring. We will advise you in writing of any charges, should they occur. Should you have supplied us with your credit or debit card details you hereby expressly authorise us to deduct the above amounts from your card account in the event of the above tariff change, disconnection or cancellation conditions occurring. We will advise you in writing of any charges, should they occur.

And now thei new c/s phone numbe is NOT and 0845 number but a 0871 number. So the more you talk (or worse still hold on) the more they make money. Read it here:

All claim information is supplied to you at the point of purchase. However to assist, we do hold your data on our system, for ten working days after your connection. If you need assistance please contact the e2save.com Customer Services Dept on: 0871 222 5522

This new T&C seems now to be worse than a minefield. There are so many pitfalls for many an unsuspecting customers.

MAKE NO MISTAKE, THEY WANT YOU TO MISS OUT ON YOUR CASHBACK.

Do have a read of their complete T&C. Anyone but a smart lawyer will geta real headache just to follow it through.

Here is the link:
http://www.e2save.com/popups/giftinfo.php?giftcode=DPLR392900

does this mean that if i cancel after my 12 month contract i will still be charged the £50? or is it if i cancel during the 12 months?

e2save.con!

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