The SayNoTo0870 Article Discussion Area

manic wrote:

..Any ideas why we would want to withold our number from them?

Some companies and government departments will not accept calls if you ring their geographical number because you are bypassing the revenue they receive from the call, or the number is meant for people who are calling from outside the UK. This is underhanded if you ask me refusing to deal with calls from those trying to bypass their revenue generating number.

Alliance & Leicester are well known for point blank refusing to deal with anyone who is calling their geographical from within the UK instead of their 0870 number.

Sometimes these companies are capable of tracing the geographical area you are calling from if you don't withhold your number which they use this feature to then give you a recorded announcement that your call is not accepted and to ring their 0870 number. If you rang with your number withheld or ideally withheld from a mobile number then it makes it harder for the companies to determine that you are calling from within the UK.

fonesaver wrote:

I recently sent a comment to the Yorkshire Building Society about their use of 0845 numbers pointing out that they were costing customers more money instead of helping them.

Those companies using 0845 in most cases are probably thinking that they are helping their customers because the call is apparently charged at local rate despite for years this not been the case. In all fairness teleco's still generally advertise 0845 as local rate / 0870 as national rate so most companies were probably mislead into getting a 0845 as it looks better and cheaper for their customers.

Larger companies that may have call centres across the UK (or outside the UK in a lot of cases) benefit from the features that using an 084x/087x have like intelligent call routing, etc. This feature with the fact that 0845 is missold as local rate is the main attraction for the use of these numbers. Also in a lot of the cases the company don't receive a revenue from the call but of course the teleco who owns the number keeps all the revenue and in return may provide the end company with intelligent call routing at no extra charge.

087x on the other hand, I personally believe, are just used to gain revenue. Full stop. If companies wanted to take advantage of call routing, etc then they could have picked a 0845 number but they have decided on an 087x purposely because of the revenue they receive in return.

When the new 03x range becomes available then I hope those companies that aren't after the 'revenue' from their current 084x/087x will migrate to the new 03x range which will cost us nothing more than a proper geographical call and included in any price plans that we may have.

fonesaver wrote:

A nice lady rang me and gave me their 01274 number to use saying 'yes I have to pay to call from my mobile and now use the 01274 number instead'.

Can I ask if you have added this 01274 number to the database over on SayNo (if its not already listed) so other forum members can benefit from the free or cheaper call to their bank?

Wonder whether that's anything to do with this article from The Times yesterday raising increased awareness of, and interest in, the site? http://www.timesonline.co.uk/article/0,,2-2389087,00.html

It was also featured in a bunch of London's free newspapers yesterday.

I think 'Daniel' needs to buy some more bandwidth!