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The SayNoTo0870 Article Discussion Area

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  • Ian011
    Ian011 Posts: 2,432 Forumite
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    Your landline or mobile provider should inform you of their Access Charge for calls to 084, 087, 09 and 118 numbers. It should be located in a prominent place alongside the cost of calling 01 and 02 landline numbers, non-geographic 03 numbers, 071-075 and 077-079 mobile numbers and 070 personal numbers. If they fail to do so, make a complaint to Ofcom.

    The organisation you are calling must declare their Service Charge in close proximity to wherever they advertise their telephone number. If they fail to do so, then make a complaint. For 084 numbers, complain to ASA. For 087 and 09 numbers, complain to PhonepayPlus.
  • Doc_N
    Doc_N Posts: 8,318 Forumite
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    Ian011 wrote: »
    Your landline or mobile provider should inform you of their Access Charge for calls to 084, 087, 09 and 118 numbers. It should be located in a prominent place alongside the cost of calling 01 and 02 landline numbers, non-geographic 03 numbers, 071-075 and 077-079 mobile numbers and 070 personal numbers. If they fail to do so, make a complaint to Ofcom.

    The organisation you are calling must declare their Service Charge in close proximity to wherever they advertise their telephone number. If they fail to do so, then make a complaint. For 084 numbers, complain to ASA. For 087 and 09 numbers, complain to PhonepayPlus.

    Plusnet:

    Service Numbers beginning 084, 087, 09 and 118

    Calls to these numbers consist of an access charge set by Plusnet (9.58p) and a service charge set by the organisation you are calling. There is no setup fee for calls to these numbers.

    0845 Numbers (e.g. NGCS SC1-0845)
    Destination Pence per minute
    (from start of call) Pence per minute
    (after first 60 seconds) Pence per call
    NGCS SC1-0845 0.00 n/a n/a
    NGCS SC2-0845 1.00 n/a n/a
    NGCS SC3-0845 2.00 n/a n/a
    NGCS SC4-0845 3.00 n/a n/a
    NGCS SC5-0845 4.00 n/a n/a
    NGCS SC6-0845 5.00 n/a n/a
    NGCS SC7-0845 6.00 n/a n/a
    NGCS SC8-0845 7.00 n/a n/a
    NGCS SC46-0845 n/a n/a 5.00
    NGCS SC74-0845 n/a 5.00 5.00
    NGCS SC75-0845 n/a 10.00 10.00
    0870 Numbers (e.g. NGCS SC1-0870)
    Destination Pence per minute
    (from start of call) Pence per minute
    (after first 60 seconds) Pence per call
    NGCS SC1-0870 0.00 n/a n/a
    NGCS SC2-0870 1.00 n/a n/a
    NGCS SC3-0870 2.00 n/a n/a
    NGCS SC4-0870 3.00 n/a n/a
    NGCS SC5-0870 4.00 n/a n/a
    NGCS SC6-0870 5.00 n/a n/a
    NGCS SC7-0870 6.00 n/a n/a
    NGCS SC8-0870 7.00 n/a n/a
    NGCS SC9-0870 8.00 n/a n/a
    NGCS SC10-0870 9.00 n/a n/a
    NGCS SC11-0870 10.00 n/a n/a
    NGCS SC12-0870 11.00 n/a n/a
    NGCS SC13-0870 12.00 n/a n/a
    NGCS SC14-0870 13.00 n/a n/a
    NGCS SC46-0870 n/a n/a 5.00
    NGCS SC47-0870 n/a n/a 10.00
    NGCS SC74-0870 n/a 5.00 5.00
    NGCS SC75-0870 n/a 10.00 10.00


    So that's all clear, then!
  • Ian011
    Ian011 Posts: 2,432 Forumite
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    edited 12 July 2015 at 9:22AM
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    It appears that Plusnet has deliberately decided to confuse the reader. The changes do away with landline and mobile providers publishing big tables of numbers.

    Each landline and mobile provider is required to state their Access Charge and the organisation you are calling is required to state their Service Charge adjacent to their number.

    Where telecoms providers fail to state their Access Charge, it becomes a matter for Ofcom. Where service providers fail to state their Service Charge, it becomes a matter for ASA (084) or PhonepayPlus (087 and 09).

    Be aware that the codes 'SC1' etc in that list were dreamed up by Plusnet and do not match up with similar codes dreamed up by other providers, especially those for the last dozen or so of the 80 price bands.

    Once you have the Access Charge from your telecoms provider and the Service Charge from the organisation you are about to call, you can calculate the call cost here:
    http://giffgaff.screet.co.uk/call
  • Ian011
    Ian011 Posts: 2,432 Forumite
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    The article that this thread refers to has had some additional updates in recent weeks to further clarify the effects of the Ofcom changes made on 1 July 2015.
  • Ian011
    Ian011 Posts: 2,432 Forumite
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    edited 1 January 2016 at 3:04PM
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    I typed 101 into saynoto0870.com find an alternative number - it reported as no number found.
    This particular bug wasn't fixed until last month (December 2015) as until then no-one had reported this bug to the owner of the site.

    Once reported, the bug was fixed within 48 hours.

    Previously you had to type in a number that started with a '0' and was followed by either nine or ten digits. Now you can also type in '101'.
  • Ian011
    Ian011 Posts: 2,432 Forumite
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    The article that this thread refers to has had some additional updates and clarifications made to it on 1 December 2015.

    If you haven't read this article recently, now would be a good time to catch up with the latest information.

    The situation with non-geographic numbers Is now very much different to how things were even just a year or two ago.
  • Ian011
    Ian011 Posts: 2,432 Forumite
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    The article that this thread refers to had some updates made to it on 19 July 2016.

    If you haven't read this article recently, now would be a good time to catch up with the latest information.

    The situation with non-geographic numbers Is now very much different to how things were a couple of years ago.
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