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Virgin Media Retention thread

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Comments

  • peter999
    peter999 Posts: 7,102 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    stuartw101 wrote: »
    Just wondering if anyone could help me to find out what sort of discount i could expect, the following is what i currently pay:

    4 Additional V Box (£60)
    Sky movies and Sky sports (£23.50)
    TV Size XL (£20.50)
    Broadband Size M - 2MB (£18)
    Telephone Line Rental (£11)
    Fully Itemised Billing (£1)
    Talk Off Peak (£0)

    Total: £134 + any call charges
    You're paying lot of money & should expect big discount for being longstanding customer.

    See post #1218 on last page & following the links.

    I'd be looking for £40-£50/month discount, with upgrade to Talk Unlimited & maybe Talk Mobile/Talk International (cheaper calls to mobiles/international, if any use).

    peter999
  • peter999
    peter999 Posts: 7,102 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Soulistic wrote: »
    How'd you do this in 5 minutes? Trying to get through the customer service by phone is a nightmare... Anyone have a direct number or something of the sort with this sort of thing?
    You need to speak to Retentions.

    Phone 150, select option "You are thinking of leaving"
    or 0800 052 9403 option 3 to get through to Retentions.

    peter999
  • Lady_K
    Lady_K Posts: 4,429 Forumite
    Part of the Furniture Combo Breaker
    How long is the average waiting time at the moment choosing wanting to leave for other reasons other than the sky reasons option?

    I've been waiting about 15 mins so far just wondered what to expect

    Also they have been charging me full price broadband for the last 2 months I enquired with customer services who told me its only 1 offer per account and I had half price tv so couldnt have both should they put it back now?

    My free talk24 phone has now expired too so I'm going to tell them to take it off do you think theres any chance they may give me some offer on that too?
    Thanx

    Lady_K
  • echo
    echo Posts: 1,728 Forumite
    i rang them yesterday ( the last few weeks i was waiting around 40 mins) got through in 5.
  • Lady_K
    Lady_K Posts: 4,429 Forumite
    Part of the Furniture Combo Breaker
    Is this ok

    2 mb Broadband
    family pack tv xl
    phoneline
    talk24

    £34.95 a month permanent as lotalty customer

    He said he could have done it at I think £30 a month without the talk 24 but that might have bee talk unlimited. nights and weekends I think

    My calls arent really high enough for the talk 24 really so I'm not sure if to call back and say put me on the £30 one

    Could I have done better?
    Thanx

    Lady_K
  • BSingh
    BSingh Posts: 66 Forumite
    Hi Guys,

    I have been looking at this forum for the last month or so seeing what people have been getting in terms of deals, etc. The other day, after much research and reading... i rang Virgin!

    I was on:
    Sky Digital : £21
    Phone unlimited: £25
    2mb Broadband: £18

    So as you can see... I was paying quite a lot of money! £64!!
    I was considering moving to Sky as I am a Sky TV customer... they are offereing £37 for everything as you guys probably know.

    So I rang up and asked what Virgin could offer... they reduced it to the following:

    Unlimited phone calls
    2mb Broadband
    Cheap Mobile calls
    Cheap International calls

    For £19.95 a month!

    I dont want to go to Virgin Digital cuz I like the free channels on Sky TV and one or two other things on there..
    So I am paying £41 alotogether... which is £4 extra than if I move to Sky... but I thought, its not worth the hassle (as I would be charged a £40 activation with Sky anyway).

    I am not to bothered about the cheap mobile and international calls, but they had to put that on to get the discount.

    Now, I hope that gets further reduced as we all got the letter that Talk Unlimited will be reduced by £4! So that would mean its exactly the same as Sky! Excellent!

    Also.. just thinking about it now... I should have asked for free itemised bills and caller display... or am I being too greedy??

    Thanks everyone!
  • Lady_K
    Lady_K Posts: 4,429 Forumite
    Part of the Furniture Combo Breaker
    Is anyone getting more than one deal on thier accounts?

    I just rang up for my stepmum and she did have before half price family pack and free talk 24

    now they have said she can have the half price fam pack but no offers on the talk 24 or talk evenings and weekends shed have to pay full for them
    Thanx

    Lady_K
  • darwin-rover
    darwin-rover Posts: 510 Forumite
    stuartw101 wrote: »
    Just wondering if anyone could help me to find out what sort of discount i could expect, the following is what i currently pay:

    4 Additional V Box (£60)
    Sky movies and Sky sports (£23.50)
    TV Size XL (£20.50)
    Broadband Size M - 2MB (£18)
    Telephone Line Rental (£11)
    Fully Itemised Billing (£1)
    Talk Off Peak (£0)

    Total: £134 + any call charges

    Hope you can help :)

    Stu

    You REALLY need to upgrade to the VIP package .
    You'll get everything you have at the minute and more (although you "only" get 2 boxes with the VIP - 1 V+ and 1 normal , you'll have 2 pay for 2 more boxes) - but you'll get the 10mb broadband , and cheaper calls so although the VIP with 2 extra boxes might more outlay , you'll benefit in the long run with less call charges .
  • stuartw101
    stuartw101 Posts: 381 Forumite
    Yeah i had a look at that, we would have to get a discount on the VIP package as once the extra boxes are added aswell it comes to the same amount, only difference being the increased internet speed and call charges (normally is below £10). We have 5 boxes currently, we pay for 4 and get the 5th free.

    Any idea what the maximum number of sky boxes you can have? The sky site only allows you to choose 4.
  • Louisepp
    Louisepp Posts: 301 Forumite
    Part of the Furniture Combo Breaker
    Line rental £11
    Talk Unlimited (evenings and weekends) £5.50
    Family Pack £19.50
    BB (1MB)...anyone else only on 1MB!!?? £24.99:rolleyes:

    £60.99

    Doesn't sound too good does it :( Think I will have to pluck up courage to make the call. Do I need to know a name of someone who will offer me a better deal? Do they ask?
    Cambridge Weight Plan Consultant
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