Virgin Media Retention thread

Dial 151 from your home handset (if you are with them already) and you will be put in touch. I have re-negotiated half price broadband at £12.50/month with them.

well worth the phone call. ive now got

Talk unlimited
XL TV
4MB broadband
for £29.45!

Nicky321 wrote:

i was given this number by virgin 08000730591 but its ringing forever

I haven't been able to reach any one on this number. They warmn about the long delays but can't wait any longer than 10min. I also have to work!!!:mad: And obvioulsy everyone gone when i arrive at home. I try to access ertention through 150 tonight.

Nicky321 wrote:

the number was ringing for going on 45mins, but at least when I did get through it was worth it.

I understand but I can't spend 45+ min waiting...:rolleyes:

C_Ronaldo wrote:

yes you are on hold for some time but it is worth it, gzed do you work saturdays if not they are open saturdays, as to how much u can negotiate your package down to depends on who you talk too

Ok I've been able to wait 35min and got through. However I was not offered any good deal.
I have only been upgraded to a XL TV (from L) for 6month to cover the lost of Sky channels (available to all customers who ring then). Then I wanted a V+ box and my current box moved upstairs but i was only offered standard prices (those shown on the Virgin website). She was quick to mention the VIP package at £85 but again this is the web price so much so for loyalty. I can't threaten to leave as I'm contracted until this summer.

I suppose i'll have to try again and speak to someone else

edit:
I also asked about the Free wireless router. But this was an offer for December january only. They had to stop beacause of problems with the reouter (Really??) but they are planning to put this offer again soon (When???)