Virgin Media Retention thread

Raspberry_Swirl

my 6 months free BB with NTL ran out last month so am wondering if anyone is getting BB only deals from virgin?

am considering taking up the 2 for £20 with the BB and phone but would be quite happy just to get a discount on BB only as i'm not paying £18 a month for upto 2mb.

bucks73

Hi

Phoned virgin a couple of times now and think I have a better deal basically gave the TV package free -£20 a month off - for the foreseeable future not holding my breath though will see when the bill comes - I will keep phoning - the deal was mostly due to the lose of sky one

I phoned 150 from my phone and pressed 5 to ask any other questions :rotfl:

C_Ronaldo

gzed wrote:

Ok I've been able to wait 35min and got through. However I was not offered any good deal.
I have only been upgraded to a XL TV (from L) for 6month to cover the lost of Sky channels (available to all customers who ring then). Then I wanted a V+ box and my current box moved upstairs but i was only offered standard prices (those shown on the Virgin website). She was quick to mention the VIP package at £85 but again this is the web price so much so for loyalty. I can't threaten to leave as I'm contracted until this summer.

I suppose i'll have to try again and speak to someone else

edit:
I also asked about the Free wireless router. But this was an offer for December january only. They had to stop beacause of problems with the reouter (Really??) but they are planning to put this offer again soon (When???)

maybe we got a good offer as we didnt originally have the tv from TW just the net which we ahve had for more than a year, try and speak to someone else or try again in the summer,

C_Ronaldo

hansi wrote:

If my original contract was with ntl ( and it was) for a number of years, does this mean that my contract with Virgin just carries on, or do I have to wait 12 months before changing anything with them? Also, if I upgrade to a +Box and get a HD set and upgrade to include Sky Sports, will I be able to receive in HD? My TV dealer says that I can't, I have to get Sky.

hansi

i had a contract with TW for the net for a number of years and i didnt start a new contratc with virgin

Ellie

I would like some guidance from you avid money savers plz.
I was with NTL and have been reading about all this money saving so thought right, ill call them! Bill in hand i rang 150 and said id had a 6 month discount that had now expired, i'd waited to see what happened with the new Virgin Media sky 1 loss, sky sports news etc and here i was back to see what they could offer me..........

I was told - sorry you allready receive an £11 discount thats the best we can do. I now realise i need to call retentions but wondering if anyone had the same packs as me and what they negotiated or if anyone has any idea what is a good deal...??

(oh they cud offer me the full monty pack for £85 which wud give me talk unlimited anytime including international and upgrade B/Band to 10 MB V+hd and a virgin sim card - i think thats right but she reeled it all off so quick!)

My current package details are as follows(this is off my last bill)
Line Rental £11.00
Talk unlimited £5.50 (eves and weekends)
TU 4MB & Family saving -£11.00
Family pack £19.50
Movies4, movies5, sports 1&3 £24.50
sports 2&3
Unlimited 4MB £24.99
Grand total £74.49 :eek:

robrymond

I phoned up earlier. Been on 4MB broadband for around 4 years paying £25 a month. Never once thought about phoning.

Phoned today and all they could do was knock off £8 a month for 12 months because I'm soely a broadband customer (apparently they can't do deals for just broadband people)...

It still leaves me annoyed because I wanted to get the broadband down to at least £15. I asked about phones and stuff and she was trying to sell me packages but they were all expensive and it was worth keeping BT.

Happy I'm saving, but then again not too chuffed they don't care about a long term Broadband customer...

C_Ronaldo

we're paying or will be £35 for:
2mb BB
XL tv
unlimited calls to local and national numbers at anytime

Nicky321

I had rang sky and asked for an equivalent package of the one I was on with Virgin. They offered me

Talk unlimited £5.00
8mb Broadband £5.00
Family Tv £21.00
making a total of £31.00 + £11.00 line rental to BT.

When i rang Virgin I told them that sky had offered me their equivalent for £42.00 month and she said is that excluding Line Rental.... I told her no, it would be £31.00 + £11.00 and she put me on hold, couple of minutes later she said they could offer me.

XL TV
Talk unlimited
4MB Broadband

All for £29.45!

Tell them you have had a quote from Sky, that should do the trick!

Nicky321

robrymond wrote:

I phoned up earlier. Been on 4MB broadband for around 4 years paying £25 a month. Never once thought about phoning.

Phoned today and all they could do was knock off £8 a month for 12 months because I'm soely a broadband customer (apparently they can't do deals for just broadband people)...

It still leaves me annoyed because I wanted to get the broadband down to at least £15. I asked about phones and stuff and she was trying to sell me packages but they were all expensive and it was worth keeping BT.

Happy I'm saving, but then again not too chuffed they don't care about a long term Broadband customer...

did you ask to be put through to disconnections?
They have more power to give bigger deals

airtrack12000

hansi wrote:

If my original contract was with ntl ( and it was) for a number of years, does this mean that my contract with Virgin just carries on, or do I have to wait 12 months before changing anything with them? Also, if I upgrade to a +Box and get a HD set and upgrade to include Sky Sports, will I be able to receive in HD? My TV dealer says that I can't, I have to get Sky.

Only BBC HD channel available thru Virgin at the moment according to their web site. It must be standard SKY sports that they provide , not the HD version,...same for movies too