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Flight delay and cancellation compensation, Thomas Cook ONLY

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Comments

  • janienewcastle
    janienewcastle Posts: 102 Forumite
    Part of the Furniture Combo Breaker
    SCFCJack wrote: »
    Hi all - the full £800 compensation was paid into my account today - on time.

    We worth the 9hrs of lazing about - with free meal vouchers!
    :beer:

    Hi. How many days did it take from supplying bank details to payment? And did you get any communication to confirm??
  • Nottm_Mike
    Nottm_Mike Posts: 10 Forumite
    THOMAS COOK TCX 5175 20th November 2014 - Lanzarote ACE >> East Midlands EMA

    There was a 20hr delay and TC accept that my claim was within scope (faulty engine solenoid)

    On 20th January -TC Customer Relations wrote"You will receive the compensation within 28 days and the amount being paid will be confirmed on your payment confirmation email."
  • SCFCJack
    SCFCJack Posts: 7 Forumite
    janienewcastle wrote: »
    Hi. How many days did it take from supplying bank details to payment? And did you get any communication to confirm??

    Hi - just shy of the 28 days stated - checked balance online & it was there - no email as yet.
    Good luck!
  • bigdj
    bigdj Posts: 1 Newbie
    In brief- Began compensation claim early 2013 by post, after much delay TC admitted compensation was due late 2014 and issued vouchers. Vouchers returned on 2nd January via reg post with a request for a cheque payment.No response from TC
    Question. How long do I wait? Should I phone or email? If so what is best number/email address please.
    Many thanks
  • Nottm_Mike
    Nottm_Mike Posts: 10 Forumite
    edited 5 February 2015 at 6:10PM
    ^^^ try relations.customer@thomascook.com

    Now my question --- I understand that compensation will be paid in UK£ based on the €uro equivalent

    Should the amount be based on the date of the delay, the date of the claim or the date of payout? .... with the way that the €uro is going at the moment it's more than a few pounds on a €800 settlement.
  • NoviceAngel
    NoviceAngel Posts: 2,274 Forumite
    Part of the Furniture
    Hi Mike, It's really up to you to argue the best rate that suits you, there has never been a definitive answer. Of Course, if it's a result of a Court case, the Judge will decide what the compensation should be.

    Cheers,

    NoviceAngel

    PS I think the date of the delay but that's just my opinion.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • batman44
    batman44 Posts: 545 Forumite
    Reading through TC's application for stay pending Van Der Lans, they seem to think the event is relevant in my case. I suspect TC have not told the solicitors the truth, boy are they in for one big suprise.
    I hope when the judge seems what i have then he instructs TC to explain why it's defence should not be thrown out.

    Also noticed the aruguments in the Van der lans case are basically the same as Huzar! Two limbs, flight safty short comings etc.
    Check out Vaubans Flight Delay Guide, you will be glad you did....:):):)
    Thomas Cook Claim - Settled Monarch Claim - Settled
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    batman building suspense and anticipation gradually ;)
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • batman44
    batman44 Posts: 545 Forumite
    JPears wrote: »
    batman building suspense and anticipation gradually ;)

    Jpears, you cannot wait can you eh? Lol. All will be revealed soon, end game now.;)
    Check out Vaubans Flight Delay Guide, you will be glad you did....:):):)
    Thomas Cook Claim - Settled Monarch Claim - Settled
  • spaceaarvark
    spaceaarvark Posts: 114 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    bigdj wrote: »
    In brief- Began compensation claim early 2013 by post, after much delay TC admitted compensation was due late 2014 and issued vouchers. Vouchers returned on 2nd January via reg post with a request for a cheque payment.No response from TC
    Question. How long do I wait? Should I phone or email? If so what is best number/email address please.
    Many thanks

    Phone them.
    We used 01274 387732 (and choose the "everything else" option from the choices given to you).

    In my experience the people answering the phones are quite helpful.
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