Flight delay and cancellation compensation, Thomas Cook ONLY

NoviceAngel

Skid_Marks wrote: »

What you haven't taken into account in your little scenario is the cost to the airline if they made the wrong call and the plane continued on its journey making a crash landing! This would be far greater than the cost of compensation for a delay and I doubt if anyone in the company would want to be making that kind of decision given the risks involved.

Yes, I did give it a thought, and you have an absolutely valid argument, imagine the bad publicity, I think though my thoughts were that if there's a 99% chance that the plane would safely make it to its destination, I'd still rather it landed safely without the fear of claims under EC261 regs.

You just know that they will get away with it 99% of the time it's the 1% that you have to worry about.

Skid_Marks

I think there would be a little bit more than 'bad publicity' involved.......more like corporate manslaughter and corporate homicide!

JPears

Ultimately, the "scenario flight" outcome is in the hands of the pilot and no one else. I am sure with engine failure the pilot will be looking for the quickest and safest option to land the plane. No arguements, no amount of influence from HQ.
However, engine failure is inherent in the running of airplane/airline, its why they are designed to be able to cope with one only.

Vauban

I agree with the others (sorry NA!). Airlines would be mad to take any risk with aviation safety, and I'm confident that no airline or pilot would do so. The reputational and financial implications would be catastrophic.

There is much to criticise the UK aviation industry (and the CAA) for, but they should be commended for their attitude to safety. The financial implications of Regulation 261/04 are insufficient to challenge this, in my view.

But opponents of 261/04 have tried to suggest that there is a trade off between punctuality and safety. I simply don't buy it, myself. Passengers should never have to accept that in order to arrive safely punctuality must always be compromised. And in the limited circumstances where it has to be, passengers should be compensated for the inconvenience suffered.

Because one of the main reasons 261/04 was introduced - and it's worth reminding people of this - was because the airline industry had systematically de-prioritised the timeliness of the passenger experience over almost every other factor, including operational convenience and cost. The principal benefit of 261/04 - if the CAA could ever be bothered to enforce it properly - is that it doesn't allow airlines the cost-free option of disrupting passenger schedules.

I shall now get back out of the pulpit ...

luckyladyme

Evening Money Savers. There’s been an interesting development in my case this evening. I have received this email from Thomas Cook, to my surprise, I was all good to go with the NBA and looking into info around the small claims court!!



My question now is how much should i be looking at as compo, my flight was from Manchester to Antalya,distance 3120km, delay time 6hr + and on the date of my flight 13 Sept 2010 the rate was 1.2028GBP to 1 Euro. I want to be ready in case they fob me off , also I have seen mentions of interest-8%


Cant thank you all enough for ongoing advice and solid support X :beer::beer:

[FONT=&quot]

Thanks so much for being patient whilst we investigated your recent enquiry about your flight and previous claim with Thomas Cook Airlines. I am pleased to say that we have now completed the review of your claim for flight TCX614K.

As you are aware, the previous investigation showed that the cause of the delay was as a result of a technical fault which was not inherent in the normal course of activity.

A recent Supreme Court decision in the case of Huzar vs Jet2.com, has resulted in a change to how EC Regulation 261/2004 is interpreted. This is the Regulation that provides for compensation payments for flight delays. The decision of the Supreme Court now stipulates that a number of technical incidents leading to flight delays can no longer be classified as extraordinary circumstances. This is different to previous guidance from the CAA and other national enforcement bodies.

Following this review, under EU Regulation 261/2004 compensation is now payable for your claim. Due to the high workload that we are currently experiencing, I want to say sorry for the delay in issuing the compensation for your claim. You will receive the compensation within 28 days and the amount being paid will be confirmed on your payment confirmation email.

I’m really sorry that you experienced a delay on your flight with us. It’s so important to us to make sure that your flight is on time and you get the best possible customer experience. Thank you for taking the time to contact us and we look forward to welcoming you on your next holiday with Thomas Cook.

Kind Regards,

Customer Relations[/FONT]

NoviceAngel

luckyladyme wrote: »

My question now is how much should i be looking at as compo, my flight was from Manchester to Antalya,distance 3120km, delay time 6hr + and on the date of my flight 13 Sept 2010 the rate was 1.2028GBP to 1 Euro. I want to be ready in case they fob me off , also I have seen mentions of interest-8%

I'm not sure without looking it up, but it's as easy for me to do as it is for you, just refer back to Vaubans guide, the amounts are in there!

That's excellent news though, just spare a thought for your Jet2 friends :T

JPears

luckylady - you'll get the going exchange rate of approx 1.30 to £ as it suits TC, and unlikely you'll get interest as this is usually only at the order of a judge. But push for all you can get, in cash, not vouchers.

NoviceAngel

Vauban wrote: »

I agree with the others (sorry NA!).

...............

I shall now get back out of the pulpit ...

Yes , I knew I would be on my own with that view, but thought I would post it up for comments, I'm not as convinced as yourself , JP and Skid Marks, I think it's my personal distrust of the airlines that makes me think that they would possibly risk passenger safety when thinking purely about the balance sheet... I'd just like to remove any possibility of this by saying that any in flight 'safety shortcomings' would be excluded from 261 claims, we all know one airline that buys other airlines cast off planes and 'does them up' to make them airworthy ........

..... Don't worry I'll have a good night sleep and forget about these posts by the morning, especially if i open a bottle :A

Cheers,

NoviceAngel

Vauban

Consensus would be dull! And respectful disagreement is the foundation of civilisation's progress. But I'll join you in a bottle ...

Tyzap

luckyladyme wrote: »

My question now is how much should i be looking at as compo, my flight was from Manchester to Antalya,distance 3120km, delay time 6hr + and on the date of my flight 13 Sept 2010 the rate was 1.2028GBP to 1 Euro. I want to be ready in case they fob me off , also I have seen mentions of interest-8%

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Well you can call me cynical, but I fear that this could be yet another delaying, penny pinching tactic by the airline.

Having agreed that you were due compensation all along, and promising payment within 28 days, why did they not have the good grace to inform you of how much that would be.

I suspect that the answer to my own question is because they will either just send you vouchers to the value of, which you probably do not want. You would then have to chase them up again. So another 28 days gained for them whilst you wait for a cheque, or they will slightly under pay you making it very difficult to get the full amount.

If interest is not awarded by the court they will be very unlikely to pay 8%, or even anything at all.

One last opportunity for them to squeeze a little more from what is rightly yours.

I hope I'm wrong, if I am you can let us know when your payment finally arrives in your hand.

Good luck,:cool: