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Dad has done it again - downloaded something that now stops his IE from loading!

Jo4
Jo4 Posts: 6,852 Forumite
Part of the Furniture 1,000 Posts Combo Breaker
in Techie Stuff
Dad got a message on screen saying something along the lines of "Click here to update your anti virus". He clicked it and then IE will not load since, instead it shows a blank screen and the wee circle keeps going round as if it is attempting to load.

Can anyone please tell me is this repairable and if so how?
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Comments

  • Figment
    Figment Posts: 2,643 Forumite
    Part of the Furniture Combo Breaker
    First thing I'd try would be System Restore to a point before he clicked that link, followed by a thorough AV and Malware scan.
    How do I add a signature?
  • Jo4
    Jo4 Posts: 6,852 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    edited 29 September 2012 at 2:58PM
    Figment wrote: »
    First thing I'd try would be System Restore to a point before he clicked that link, followed by a thorough AV and Malware scan.

    It has now allowed me to do a system restore.
  • Jo4
    Jo4 Posts: 6,852 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    At the moment it is updating both Microsoft Security Essentials and Super Anti spyware Definitions.
  • GunJack
    GunJack Posts: 11,963 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    you could also do with MalwareBytes...install (opt out of the Pro trial), update, and quick scan :)

    http://www.filehippo.com/download_malwarebytes_anti_malware/
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • nickcc
    nickcc Posts: 2,265 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Make sure he also updates his Windows software as MS have released a security update due to a vunerability with IE.
  • Jo4
    Jo4 Posts: 6,852 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    nickcc wrote: »
    Make sure he also updates his Windows software as MS have released a security update due to a vunerability with IE.

    Thanks for that! I have installed 1 Windows update and it is now installing an additional 3.
  • Jo4
    Jo4 Posts: 6,852 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Jo4 wrote: »
    Thanks for that! I have installed 1 Windows update and it is now installing an additional 3.

    She is creating a restore point before she actuall installs them. She had been downloading them since before I last posted. :eek:
  • henm2
    henm2 Posts: 723 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Unless you are into gaming on a PC it's much less hassle using a Linux based operating system like Linux Mint or Ubuntu.
    No problems then with virus and update hassles. Just a smooth computing experience with no time wasted. If occasionally you still still need Windows make your PC a dual boot system of say Mint and Windows 7.
  • Jo4
    Jo4 Posts: 6,852 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    If this ever finishes with downloads and updates before I run a scan, how do I copy what he has on this computer and another computer to an external drive?
  • Figment
    Figment Posts: 2,643 Forumite
    Part of the Furniture Combo Breaker
    Jo4 wrote: »
    If this ever finishes with downloads and updates before I run a scan, how do I copy what he has on this computer and another computer to an external drive?

    Plug the external drive into an available USB socket. Wait while it sets up the driver. Reboot if necessary. The drive will appear in Windows Explorer (My Computer) with a drive letter. Copy and paste files across.
    How do I add a signature?
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