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  • Womaniser
    Womaniser Posts: 31 Forumite
    Silk wrote: »
    Well theres the first 24 hours up and nothing heard from anyone :mad:

    I've waited over two months and still nothing...................
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    Womaniser wrote: »
    I've waited over two months and still nothing...................
    Early days for me then ;)
    It's not just about the money
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    longster70 wrote: »
    I think mobiles.co.uk are getting rather alot of unfair stick here. Firstly they were the first retailer to assist people with the Orange situation over the last few weeks and as such deserve thanks for the way they asissted. Secondly I purchased an Orange contract through mobiles.co.uk in May and their customer service was exemplary. I just wish they had been able to offer me as good a deal as I just got with another retailer - would of very happily returned as a customer!
    Not 100% sure I follow but did you take out a contract with them in May and then cancel and go with someone else because it was Orange ???
    Why did you have to use Customer Services when you purchased the contract ??????
    It's not just about the money
  • longster70
    longster70 Posts: 33 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Silk wrote: »
    Not 100% sure I follow but did you take out a contract with them in May and then cancel and go with someone else because it was Orange ???
    Took out a contract in May but took advantage of the recent Orange debacle!
    Silk wrote: »
    Why did you have to use Customer Services when you purchased the contract ??????
    Because I messed up on the online Order form so rang them and they sorted things out for me. Not that it really matters why - am just stating that my experience of them is good and would of gone with them again had a good deal been available!
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    Originally Posted by Mobiles.co.uk company representative viewpost.gif
    Silk, phone received, cancellation underway, someone will be in touch very shortly with an apology and compensation.

    Regards,
    Well theres well over 48 hours and still nothing heard back from anyone :mad:
    I wonder what "very shortly" is supposed to mean ?????
    It's not just about the money
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    longster70 wrote: »
    Took out a contract in May but took advantage of the recent Orange debacle!
    That's what I thought might have happened.
    longster70 wrote: »
    Because I messed up on the online Order form so rang them and they sorted things out for me. Not that it really matters why - am just stating that my experience of them is good and would of gone with them again had a good deal been available!
    I would imagine its different if they are trying to get an order processed, it seems that it goes downhill after that as you will no doubt have seen ;)
    It's not just about the money
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    Originally Posted by Mobiles.co.uk company representative viewpost.gif
    Silk, phone received, cancellation underway, someone will be in touch very shortly with an apology and compensation.

    Regards,
    Well thats well over 72 hours now and still not heard anything :mad:
    It's not just about the money
  • Womaniser
    Womaniser Posts: 31 Forumite
    Silk wrote: »
    Well thats well over 72 hours now and still not heard anything :mad:
    You've got months to go yet! ;)
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    Womaniser wrote: »
    You've got months to go yet! ;)
    :rotfl::rotfl::rotfl:
    It's starting to feel like "months" already :mad:
    It's not just about the money
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    Originally Posted by Mobiles.co.uk company representative viewpost.gif
    That's disappointing - I gave the solution to Returns on Thursday. I shall chase it up for you now - obviously I don't (can't) run the whole company myself. Rest assured that the cancellation is done and compensation for the hassle will be on its way.

    Please allow up to 28 days for delivery.

    Thanks,
    Mobiles.co.uk_company_representative wrote: »
    I think I've been upfront about the fact that the Returns Department are struggling right now, so I've been doing my best to support them both on here and internally. I understand completely, I wouldn't want it to happen to me, and I can only apologise and work to fix things.

    Cheques currently take up to 28 days to arrive after we request them from CPW's secure printer. I was saying it before someone else did.

    Thanks,

    I'm trying to keep these together where they belong I'm sure you understand it gets very confusing and easily mixed up when you reply on other threads too ;)
    So to clarify where we are up to with this are you saying that you instructed the returns dept on Thursday to compensate me in the form of a cheque for my time trouble and expences etc etc etc
    It's not just about the money
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