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  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture

    This account is used by various staff members to try and resolve problems. As most of us aren't customer-facing, and to keep the correct contact procedures in place we'd prefer to not identify ourselves individually.

    Regards,
    :eek:
    I see so how many of you have use of this account ????????
    How are we supposed to know who we are talking to if there is a few of you ???
    I'm sure you will realise that a statement such as ......
    Either myself or the Operations Manager will be emailing you


    Is rather confusing as I now don't know who "yourself" is ?????
    It's not just about the money
  • Xaviera
    Xaviera Posts: 286 Forumite
    wow what a shower of **** :rolleyes:

    I was gonna use them because of the quidco cashback but it doesn't sound like a company you want to be dealing with. Poor customer service!

    I didn't know multiple people were allowed to use MSE accounts?? :confused:
  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    Xaviera wrote: »
    I didn't know multiple people were allowed to use MSE accounts?? :confused:

    See the MSE page on Company Reps (click the link in my sig);

    "Please also be aware in some cases the username is being shared by more than one person so it's very possible you may see a different writing style."

    HTH,
    Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Quentin
    Quentin Posts: 40,405 Forumite
    "I am the official company rep......" in your sig would mean to most people only one "I" is officially the company rep!
  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    Silk wrote: »
    How are we supposed to know who we are talking to if there is a few of you ???

    Well, right now it's just little old me; but the account will be delegated once I have a feel for the type of person I need running it.

    As such, and because I don't think it really matters (unless you can explain why it might?) the account is simply "Company Representative" and what my name is doesn't really make any difference.

    Silk, phone received, cancellation underway, someone will be in touch very shortly with an apology and compensation.

    Regards,
    Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    Quentin wrote: »
    "I am the official company rep......" in your sig would mean to most people only one "I" is officially the company rep!

    MSE wrote the sig, MSE wrote the page. You'd need to speak to them if you have any grammatical concerns.

    Regards,
    Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Quentin
    Quentin Posts: 40,405 Forumite
    edited 13 August 2009 at 2:45PM
    "I" refers to the account doing the posting, is how I'd interpret it. Like "Downing St says.." or "The White House responded" doesn't actually refer to a talking street or house.


    I see.

    As in Margaret Thatcher's "We are a grandmother"

    (You could of course edit your proforma sig, clearly designed for one person's use to be more accurate for your needs!)
  • Guys_Dad
    Guys_Dad Posts: 11,025 Forumite
    10,000 Posts Combo Breaker
    Well, right now it's just little old me; but the account will be delegated once I have a feel for the type of person I need running it.

    As such, and because I don't think it really matters (unless you can explain why it might?) the account is simply "Company Representative" and what my name is doesn't really make any difference.
    Regards,


    Of course it doesn't matter and the "Vodafone Rep" on this forum is more than 1 person. In fact, it's much better if there is a team there to deal with MSE forum members to cover when you are either on holiday, away on business or off sick.

    With every post, Quentin is just showing what a bitter individual he is degenerating into, nit-picking at every and any post you make and totally ignoring any positive strides you are taking to improve things as well as holding your hands up when your company screws things up. I wonder what he would do if there wasn't a CPW company to gripe about?????
  • Quentin
    Quentin Posts: 40,405 Forumite
    edited 13 August 2009 at 3:27PM
    This all came about by his refusal to admit to being a senior manager (marketing).

    It doesn't matter how many reps post, but all this evasion just raises more questions.
  • Guys_Dad
    Guys_Dad Posts: 11,025 Forumite
    10,000 Posts Combo Breaker
    Quentin wrote: »

    It doesn't matter how many reps post, but all this evasion justs raises more questions.


    Only in your mind(s?) old son.
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