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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Daals customer service being unreasonable - next steps?
Hi There, We recently purchased a garden furniture set from daals. The set consists of a large 3 seater measuring approximately 230cm and two chairs and a table. All paid using a credit card. When the delivery arrived, the delivery drivers couldn't take the furniture to our back garden as the sofa was fully assembled with…
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Insurer refusing manufacturer‑approved repair on a car under warranty
Insurer demanding several‑thousand‑pound payment unless I use their non‑approved repairer – normal for a car still under warranty? Hi all, I’m in a dispute with my insurer and would appreciate views on whether this is normal or acceptable. The car is a 4‑year‑old Kia, still covered by the standard 7‑year manufacturer…
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Missed Ryanair Flight
Hi All My daughter and 4 friends are currently on their first holiday (aged 20) to Malta. They got to the airport with 2 hours to spare, went through security, put phones in plastic boxes, and went through to waiting area. She then realised she didn't have her phone, she looks everywhere. She can see its in the airport and…
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Damaged worktop
Hi We ordered two lengths of worktop from an online store which were cut into 4 pieces and customised. When it arrived the edges hadn’t been finished properly and there were a couple of chips. They replaced all 4 pieces but again 2 are damaged. They are now refusing to offer a full refund. They have calculated the cost of…
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Intrum Letter claiming I owe money
Good evening, A relative received a letter regarding a debt of just over £1500 from Intrum threatening to send characters from "Verify" to the property if the letter wasn't responded to within a certain amount of time (I've only just got the letter). Previously, Intrum had been emailing me which I did not respond to. I did…
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Distance Selling Query
I saw an advert online for a motorcycle and paid a £250 deposit over the telephone and agreed a delivery date of around two weeks. I was emailed an invoice that says 'deposits on cancelled purchases are non refundable' after i had paid the £250. I thought nothing of this as at that time it was my intention to proceed.…
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App subscription/renewal error
Hi, I'm looking for advice about an app I signed up to at the end of April (the 1st month was discounted). I used it for a month, but the next time I went to use it, a message appeared saying that my subscription had expired on 30/05/2026. I was fine with that, as I had been considering cancelling anyway. However, a few…
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Limo hire covered under consumer rights act?
Wondering if someone can help me understand the above. I've read the Martin Lewis guide to consumer rights, and noted that under what is NOT covered it includes accommodation/vehicles etc hired for a set time frame. Does this mean that hiring a party bus from a limo company for an hour is not covered? And if so, any advice…
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Samsung 4 year old G9 32:9 monitor faulty LCD
I have a Samsung G9 32:9 monitor which I purchased 4 years ago (via Amazon) for £1200. It has recently gone faulty whereby it wont turn on. Its now at a Samsung Authorised service agent and they are telling me its the LCD panel which has 'gone', and the repair is going to be best part of £700. The new equivalent is not…
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Online Car Buying
Hello. Advice please. Am looking for a car around £4K, theres nothing local I would consider. I currently don't have a car so driving around to look at cars is a no-no. My question is what protection do I have If I were to look further afield and buying blind, so to speak and having it delivered. I will of course, use due…
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Broken laptop
I bought a laptop with 3 yrs warranty, it has 1 month warranty left and it has broken. I Sent it off to the shop for diagnosis and they say the m.2 SSD drive has died. They have acknowledged that the SSD is in manufactures warranty and have offered a refund of £73. I have asked if it's under warranty why not replace it?…
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Old tyres sold as new
I purchased 2 new tyres from a national tyre chain in August last year that were £230 each. I found out this week from another tyre fitter that one of these tyres was just over 9 years old when fitted. Continental tyres recommend tyres over 10 years old are replaced, and only classed as new under 5 years old. I’m left with…
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ABTA arbitration ignored key evidence – what can I do?
Hi all, I’m hoping for some advice or insight, as I feel very let down by Jet2 and by the ABTA arbitration process. My husband and I booked a honeymoon package with Jet2 to the Carian Hotel in Massouri, Kalymnos, Greece. Several issues happened during the holiday: We were given the wrong room type There were repeated power…
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3 Years Extended Warranty, on Tumble Dryer
I bought a Miele Tumble dryer and a 3 Years Extended Warranty, via Marks Electrical the company insurances is Pacifica Group. Beginning of March 2026 an Pacifica engineer came out said it would need a major repair Now 16th June 2026, still no repair, cannot get any time frame on this just excuses, from the escalation…
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Amazon refund revoked
I bought an Iphone in Feb this year ,it soon developed some faults so I contacted Amazon cust service and they put me onto their tech dept to go through some fix it steps . This was done and after over 90 mins of trying everything they suggested I was told to return for a refund or replacement , I chose the refund and sent…
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Awful customer service
Back on the 10th May 2026 my 5 month old Kenwood dishwasher stopped working. I contacted Currys and reported the fault. After nearly 6 weeks, two engineer visits, numerous phone calls to Currys, being passed around different departments, emails, promised call backs that never happened, a promise of an uplift number for a…
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Bike Wheels Failure - supplier wants money to replace?
Hi. Looking for some advice. In Sept 2024 I purchased a front & rear bicycle wheelset of an online cycling retailer. I was very happy with the wheels and recommended them to a colleague who also purchased a set. The cost for this wheelset was £225. In April this year, while out cycling, the rear wheel failed. The hub just…
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Whatever happened to Bourne Sports?
Just reading the recent thread about Sports Direct made me think about Bourne Sports in Stoke on Trent Back in the 1980s (possible even as far back as the 1970s) they were pioneers in selling sports equipment via mailorder. They sold everything. You name some arcane piece of sports equipment and they had it or could get it…
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Sports Direct Returns
So I reckon I must be the only person in the world who didn't realise that Sports Direct are about the only high street chain that don't allow refunds from things bought in store. I tried to purchase goods twice at the weekend and due to a fault with the website neither would go through - so I called into the shop the…
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Dreams replacement for discontinued bed – reasonable to ask for matching headboard?
Hi all, I bought a divan bed from Dreams in 2022. The base has now failed three times despite two previous warranty repairs. After escalating the matter, Dreams has agreed to replace the discontinued base and has offered a replacement up to £650. The issue is that my existing headboard isn't covered by the warranty, and…
