App subscription/renewal error

Bookish26

Hi, I'm looking for advice about an app I signed up to at the end of April (the 1st month was discounted). I used it for a month, but the next time I went to use it, a message appeared saying that my subscription had expired on 30/05/2026. I was fine with that, as I had been considering cancelling anyway. However, a few days ago my PayPal account was charged for another month. I queried this with the company who sent a response (via an AI assistant) saying the following:

"Your subscription started on 30 April 2026 (1-month plan) and was already cancelled - it officially ended today, 21 June 2026. So no further action is needed on the cancellation front, as it's already been processed.

Regarding the £47.02 charge - this was the monthly renewal payment taken on 1 June 2026 for the second month of your subscription (covering the period from 30 May to 21 June).

About the login issue - I completely understand how confusing and frustrating it must have been to see your subscription showing as "expired" when you tried to log in a few weeks ago, especially when you were still being charged. That should not have happened, and I sincerely apologise for that experience. The app is web-based and you can always access it at todayistheday.app/login - sometimes clearing your browser cache and cookies or trying a different browser can help resolve display issues like this.

Regarding your refund request - unfortunately, as your initial purchase was made over 11 days ago (back on 30 April), your subscription falls outside our refund policy window. I understand this isn't the answer you were hoping for, and I'm truly sorry about that."

Is there anything I can do about this?

Thanks.

eskbanker

You'll need to locate the Ts & Cs and ascertain whether you only signed up for a single month or if you were committing to a rolling contract that needed to be explicitly terminated.

Bookish26

https://forums.moneysavingexpert.com/discussion/comment/82043582#Comment_82043582

My invoice just says 1 month plan. The general Ts & Cs are here: https://todayistheday.app/subscription-and-refund-policy

As far as I can see, it says that it depends on the plan you chose when subscribing.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/82043619#Comment_82043619

I'd interpret clause 2.3 as signifying that the subscription will auto-renew until you cancel (under clause 3).