Are XLN any good

Just left XLN and i'm now on a mission to save anyone else doing through the nightmare that i did. You can try Offcom and they might be able to force action to make XLN let go of your supply without the fee.

Hello to all. My first post in this forum but I have been reading the great advice here for years, however never needed to ask for help.

I've got myself into a situation with XLN Broadband after they completely lied to me on their advertising and now they are gauging me for money and i would appreciate greatly any advice on how to handle this situation.

in June this year I was looking for a broadband connection for a small business and I foolishly clicked on a XLN Broadband ad that promised a year of free internet.

I entered my phone number thinking that not much would come of it.
As I was on holiday, one evening I get a call from XLN asking me to set up a connection and as I was having dinner at the time of the call, I just agreed with whatever the guy on the call said (stupid, I know). My thinking was that they would send me a contract to read and sign before anything would be done. Soon I got emails from them saying that there has been an appointment set up for an engineer to visit to install a new line.
I followed through thinking that i would get a free 1 year broadband.

The engineer didn't turn up on the first appointment even tough I took a day off just to wait for him to arrive.
They rescheduled the appointment a month later.
At that point there were no talks about money or how much I would need to pay.
I was under the impression that I would be entering into a 24 month contract for unlimited broadband for 16.99 a month from which first year would be free.. (please see image links below for proof)

So they set up the connection a month later and after first 2 weeks i got the first invoice and my jaw dropped. They were asking for 55 pounds instead of the promised 16.99. I called them up saying they have made a mistake and i was told that the 50 pounds (for the first 2 weeks) were admin charges for not signing up for direct debit and one month advance for the connection. I asked them to switch me to the 16.99 package.
Fast forward to the latest bill I got few days ago. The bill is 154 pounds :eek: and apparently they have charged me a "missed appointment" fee which is 99 pounds. I called them up and asked again to switch me to the promised 16.99 deal and i asked for evidence of the "missed appointment" to which they read a statement of the engineer saying he knocked on the door and nobody answered which is a lie.

I am at a loss here as it is around 500 pounds to get out of the contract so i am desperate for advice on how to deal with this.
Thanks for taking the time and reading this. Regards.

PS. I have screen-grabbed all the offers they were promising me so if you want to have a look go to the urls below. (not allowed to post direct links because I am new )
https___ibb.co/iDbVVb
https___ibb.co/jEyVDw