Flight delay and cancellation compensation, Easyjet ONLY

Hi - we have submitted for compensation for a 3+ hour delay on our flight from Gatwick to Nice. It has been rejected for the following reason:

To further explain what happened on the day; there were air traffic control restrictions across Europe substantially regulating air space en route, resulting in long delays as flights queued for air space ‘slots’ to operate, sometimes several hours. This flight was particularly affected by air traffic arrival delays into London Gatwick due to capacity and delays over the Marseille region due to staffing and capacity issues. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the delay was as a direct result of air traffic control restrictions across Europe.

Does anyone have any idea whether it is worth appealing? It costs £25 if unsuccessful, but can't find any indication of whether this reason for refusal is valid...

We didn't get on the plane until more than 3 hours after our departure time, so the delay was not just due to the situation on our flight - we were told via the Easyjet app at least 12 hours ahead of time that the flight would be delayed (the estimated delay got steadily longer throughout the day!). So it seems that the delay was a result of earlier flights being delayed, and was not specific to our flight. In fact, once on board our flight it was very quick. This seems like we should be entitled to compensation to me, as the delay was due to multiple delays on earlier flights?

It may be worth noting that I know that at least some of the delay was because when the flight before us arrived at Gatwick, we had to wait while a passenger who needed assistance was taken off the plane - the assistance at Gatwick did not turn up on time. Having said this, we might just have been 3 hours late without this.

Thanks a lot

what date was your flight?

Hi all,


Me, the wife and our 3YO daughter were stranded at Asturias back in June when our EasyJet flight home was cancelled because of fog.

Expenses and compensation claims were were made as soon as we arrived home via their website. They refused our claim for EC261 compensation because the cause was weather conditions.

They employed various tactics (or is it just incompetence?) to try to put us of claiming expenses (including losing the documents we submitted to support our claim for expenses) cancelling the claim (twice) but finally through sheer dogged perseverance on Aug 31st they sent an email saying:

"We have reviewed your claim and are pleased to say that we have reimbursed you for the below expenses."

and on the line below that payment would be made within 14 days.
I expect no one here will be surprised to hear that 14 days elapsed and no payment has been received.

Yesterday I used their help chat app to chase up the payment and now they say the it is being fast-tracked and should take 3 - 4 days. I fully expect that this time will also elapse without the payment being sent to my account.

Does anyone have any ideas how to get them to pay up?

Next question, is it worth trying to pursue the claim for EC261 compensation?

Caz3121 wrote: »

what date was your flight?

Was Friday 31 Aug. Last outbound flight of the day..

Tyzap wrote: »

Hi marksct,

CEDR only seem to charge a fee if the claim is vexatious or deliberately pointless. I don't know of any cases where a failed claim has resulted in a charge, so don't let that put you off referring to CEDR.

Good luck.

OK thanks! Might as well give it a try I guess