MSE News: Hotpoint tumble dryer help: 3 extra tricks to get you a refund

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MSE_Luke
MSE_Luke Posts: 295 MSE Staff
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edited 15 March 2016 at 8:51PM in Consumer rights
Been waiting months for Hotpoint tumble dryer repair? Here's how to try for a refund...
Read the full story:
'Hotpoint tumble dryer help: 3 extra tricks to get you a refund'
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  • tomtontom
    tomtontom Posts: 7,929 Forumite
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    Perhaps this could be merged with the existing thread on the topic? ;)
  • wealdroam
    wealdroam Posts: 19,181 Forumite
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    Perhaps the other thread was closed to make way for this MSE thread?
  • tomtontom
    tomtontom Posts: 7,929 Forumite
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    wealdroam wrote: »
    Perhaps the other thread was closed to make way for this MSE thread?

    It wasn't at time of posting ;) The OP even links to it in their article.

    Silly to lock a thread with lots of helpful information just to start a new one with none.
  • sbradnam
    sbradnam Posts: 56 Forumite
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    I opted for the replacement for £59 to get a new one (my faulty drier was 9 years old) - quality new hotpoint dryer, with 5 year parts warranty and 1 year full warranty. Installation/removal of old drier was fine.

    If I had not done this, I would have been waiting until July 16 for a repair.

    Stuart
  • Zandoni
    Zandoni Posts: 3,432 Forumite
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    sbradnam wrote: »
    I opted for the replacement for £59 to get a new one (my faulty drier was 9 years old) - quality new hotpoint dryer, with 5 year parts warranty and 1 year full warranty. Installation/removal of old drier was fine.
    It's a good deal but the 5 year parts warranty is worthless.
  • brewerdave
    brewerdave Posts: 8,515 Forumite
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    sbradnam wrote: »
    I opted for the replacement for £59 to get a new one (my faulty drier was 9 years old) - quality new hotpoint dryer, with 5 year parts warranty and 1 year full warranty. Installation/removal of old drier was fine.

    If I had not done this, I would have been waiting until July 16 for a repair.

    Stuart

    I registered our machine back in January via website but I haven't been offered a discounted replacement yet. It was a gift so we didn't purchase originally. Did you get the offer via post as the original purchaser ??
  • peachyprice
    peachyprice Posts: 22,346 Forumite
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    I would have opted for the replacement when offered if I could have had the same colour as the machine I have, but you have no choice, it's white only. So I'll be waiting until May for a repair.
    Accept your past without regret, handle your present with confidence and face your future without fear
  • Hoploz
    Hoploz Posts: 3,888 Forumite
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    I have had the £59 replacement. My old one was 7 years old so I'm happy with that.

    I emailed in November and was on the list waiting. End of Jan I got an email which said it would click through to an estimated date for repair, but I wasn't able to access the link.

    A week later I contacted them via Facebook and on there they offered me a date for repair of 14th Feb.

    Early February I was looking back at emails and opened it again, and this time the email worked. I found they had offered me the replacement so I ordered it and it was installed the following day. I cancelled my repair booking and told them to give my appointment to somebody else!
  • Threewheeler
    Threewheeler Posts: 104 Forumite
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    Worth mentioning that I checked my dryer months ago, I was advised that my dryer was not affected. Now checking yet again my dryer is in the recall.
    Will now have to wait for some response.
    :grouphug: Threewheeler
  • bouncydog1
    bouncydog1 Posts: 2,696 Forumite
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    Bought my machine in June, registered in November as model with fault. Hotpoint were absolutely useless. Several phone calls and they insisted I had to pay for a replacement machine, which I refused. Initially I decided to wait for repair, but then decided to contact the shop I bought it from. They have been brilliant - refunded my money and I have selected another machine - a German brand and much more expensive. I have bought hotpoint for many years, but after experiencing their customer service, I am now getting rid of all hot point appliances as soon as possible.
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