www.gtahotels.com

GtahotelsStaff

Hi RDB,

Thank you for your post.

Can you please let me have your Gtahotels.com booking tracking number so I can have the opportunity try to assist you and clarify the situation

Caroline
Customer Care Manager
caroline@gtahotels.com

RDB

GtahotelsStaff wrote: »

Hi RDB,

Thank you for your post.

Can you please let me have your Gtahotels.com booking tracking number so I can have the opportunity try to assist you and clarify the situation

Caroline
Customer Care Manager
caroline@gtahotels.com

Thank you very much I would appreciate your help.

All correspondence has stopped now with my claim.

Here is my number
Reservation Received - [GO-88724817

When we got to the hotel they said they have no record of it, and we were exhausted. I just had to frantically phone round other hotels and in the end stayed in a travel lodge.

I have sent my proof of extra payment to travel lodge to GTA hotels but they continue to ignore me.

I ended up paying for 2 hotels, so very angry and want my money back for the service I paid for but didnt get.

RDB

GtahotelsStaff wrote: »

Hi RDB,

Thank you for your post.

Can you please let me have your Gtahotels.com booking tracking number so I can have the opportunity try to assist you and clarify the situation

Caroline
Customer Care Manager
caroline@gtahotels.com

Caroline can you please get back to me?

everyone is ignoring me, I write or phone almost everyday. They hope I will give up, but I will never.

I paid for a hotel that I couldnt stay in and had to pay for another as well.

It only right I get my money back, why does GTA hotels treat their customers so badly

GtahotelsStaff

Hi RDB

Thank you for the tracking number and as your hotel booking was confirmed to our company I am concerned to learn that they were unable to locate your booking. Please do accept my most sincere apologies for any inconvenience and disappointment.

I see that Almah has been dealing with your claim and wrote to you on the 2nd December explaining that she was waiting a response from our supplier and the hotel. I shall correspond with you by e.mail rather than through this forum and will look into this for you. I should like to clarify that we generally do have to wait for a reply from the supplier and the hotel and that response times do vary from between 5-20 working days depending upon the hotel and nature of the query in question.

As we have already paid in full for your hotel booking I do need to look into this but I shall do my best to resolve this for you as soon as possible. Definitely by the end of this week at the very latest.

Caroline
Customer Care Manager

RDB

Thank you so much Caroline, thats wonderful.

I am so grateful for your help.

Can you tell me when I can expect my money back?

pcg2001

Hi RDB, I hope your situation gets solved soon. I am curious to know the outcome, if you could come back and let us know, I'd appreciate it. TIA.

RDB

pcg2001 wrote: »

Hi RDB, I hope your situation gets solved soon. I am curious to know the outcome, if you could come back and let us know, I'd appreciate it. TIA.

Yes I will update the outcome, at present Caroline has promised to refund my money in total, I will post as soon as this has been done.

I am so pleased Caroline has got involved, I wasnt getting anywhere without her.

GtahotelsStaff

Hi RDB

Thank you for your updated post.

Just to clarify that I made the full refund for you this morning so please allow time for this to reflect on your CC statement

Caroline
Customer Care Manager
[EMAIL="caroline@gtahotels.com"]caroline@gtahotels.com[/EMAIL]

RDB

GtahotelsStaff wrote: »

Hi RDB

Thank you for your updated post.

Just to clarify that I made the full refund for you this morning so please allow time for this to reflect on your CC statement

Caroline
Customer Care Manager
[EMAIL="caroline@gtahotels.com"]caroline@gtahotels.com[/EMAIL]

Thanks again, Im checking it online constantly, will post as soon as money refuned.

RDB

Just had my refund, all is well.