lloyds/tsb 6% account

whu

glad its sorted out

sloughflint

where2save wrote: »

Thanks. I called again and was switched over without any problem. I explained my frustration at the previous 15 minute call getting nowhere and the chap didn't sound surprised!

I asked and pushed for some confirmation of the change but didn't get anywhere. I was told that I'd see it on my next statement. I assume he meant the interest amount and not the interest rate percentage.

It depends how pushy and awkward you are feeling.
I could easily have calculated the interest as I download statements into Microsoft Money and export into excel but for me it was the principle...... and it's not my account/money so insisted on something in writing.

Paul_Herring

where2save wrote: »

Has any exisiting Classic Plus customer got the increase?

Yes. Over the phone. With difficulty. I had to 'educate' the first line CSR that it could be done - see earlier in the thread (if you can be bovvered )

Paul_Herring

sloughflint wrote: »

Yes. So I'm afraid you've been talking to one of the many LTSB customer service mis-advisers.
Request confirmation in writing. When I asked how I would know that the interest rate had been increased, I was told that I would need to wait until the next statement and see the increase in interest then!!! I got the long face treatment when I said I would prefer something a little more formal.

Ah - worse than mine then. After convincing the CSR that it could be done over the phone I was told I would get the 'new terms and conditions' in the post before being passed to someone who could actually perform the rite to change my account from 4% to 6%.

Quite a variety of CS staff knowledge on this. Almost, but not quite, surpassing HBOS front line CSR's ineptitude about their 10% RS.

:rolleyes:

Edit: Post written with not having actually received the dead tree stuff yet, but expect it soon....

Dagobert

As I described in post #11, I was advised last Friday to downgrade so I could upgrade to the new 6% account. As I know now that had not been necessary.

But what I just remembered there from my previous Classic to Classic Plus upgrade in 2006: in the credit report you will have 2 Lloyds TSB accounts after the upgrade: one entry will show up as settled, the other as a new account. Even though the account number does not change, they carry out an implicit closure and re-open. (This was confirmed to me by TSB.)

What a scunner! This down- and upgrade will have caused me needless activity on my credit report!

terry2

I've just phoned to get the extra interest, the call centre person thought that current classic plus accounts got the increase automatically, but when I said that their web site said we had to ask for it, she checked with her supervisor. Then they transfered me to upgrades, who said they had applied the increase and then tried to sell me one of the charged accounts, which I politely declined.

~Chameleon~

I called them on the 11th to get the extra 2% interest and have received written confirmation in the post today (13th) that my account has been upgraded. Very efficient service from Lloyds :T

AP

whu wrote: »

i dont work for lloyds but as i mentioned in my post on monday i also went into the branch and they did exactly the same for me - i think it just updates their internal system so you get the new rate - dont think there is anything to worry about

I wonder if you get a written confirmation if you upgraded via an advisor at a branch?

whu

that is what i did and have not got any written confirmation but saw the advisor change the details on the computer

Sarah_Bellum

I received an email from Martin advising me to ring the customer service no for Lloyds TSB and ask for the extra 2% on my classic plus account. When I tried the customer service no given for some reason it was "out of order". Undeterred I rang the number for overseas customers. (It's on the top of your statement leave off the 44 and add 0) I managed to get through and didnt have to pay for the call either unlike the 0845 no for UK callers.
Anyway the assistant I spoke to said that the 2% was for "new customers only" I told her what Martin had said in his email and was about to ask to talk to her manager when she put me on hold while she spoke to a colleague. She came back and was amazed... she had learnt something new ... from a customer. I was quite right she said and then passed me to the correct dept who upgraded my account.
It comes to something when the customer services are finding out information from customers.. .I thought it was supposed to be the other way round.
I wonder if the "fault" to the 0845 no has now been rectified? It did seem rather convenient!

Sarah