Uswitch Gas & Elec wine switching offer: Are you having problems?

Gangstabird

Anyone else actually been charged for it. I have and I don't even have the f**king wine. £65.99 on my credit card adn they promised that this was only to prove I was 18.

Have emailed uswitch & virgin.

Tafkat

We finally got ours a couple of weeks ago, though it was almost 5 months after switching. Free crate of wine, free delivery (arrived just 2 days after ordering), didn't have to sign up to a regular order, and it doesn't taste too bad either! A good mix of 6 reds, 5 whites, and 1 rose.

Like I said it did take a bit longer than the original estimate of 3 months. Phoned up twice to be told my name was next on the list of vouchers to be sent out but nothing ever arrived, so I eventually e-mailed customer services at Uswitch and asked them to reply to my e-mail with the voucher - and less than 2 hours later it was sitting there in my in-box!

ntvnick

I signed up with Uswitch on the 13th April and have yet to receive anything. I have e-mailed Uswitch - with no response. I have now spoken with Uswitch customer services 3 times and they confirm that I am on the list to receive the vouchers, but now it is taking 4 months from sign up to delivery. I am heartened that some have received their vouchers, but I am still waiting. I may be mistaken, but this feels like one of those offers where the company hopes that you will forget about it and go away and only delivers if you make a fuss. I have made a fuss, now waiting for next step.
cheers, Nick

tim_n

tim_n wrote: »

I signed up today with uswitch (before I realised some people were having problems!)

I've used the MSE link, I'm getting dual fuel and I'll let you know when I get the voucher.

I've taken the v15 E.on deal, so fingers crossed I get todays rates as other packaged (v5?) seem to be going up in price!

Update: 07/08/08 - Got voucher today but it was in the spam queue since 4/8/08 so just under two months (signed up on 09/06/08).

My switch actually happened on the 18th July.

I didn't want the mixed case (I don't drink white) so I added a different case and used the voucher which credited me with 65.99. The case I selected was red only at 69.99 so I ended up paying £9.99 for 12 bottles of red (not bad imho)

I'm happy - better than £15 cash for a duel switch anyway.

jackk_2

I changed during July, the new supplier took over on August 5th, and we received our wine about a week ago.

Jacie x

pkwales

Thanks Hughrobby I was just printing the voucher and reading your post, I don't think I'll be sending for that case of wine now

dgp1000

All you need to do is ring Virgin, cancel the regular charge and ask them to refund you. That's what I did and it worked fine. I did not get this 'offer' through uswitch, but an identical one through Amazon I have also had a similar one with Ticketmaster. All for nothing, but you can only use the offer once.

hubballi

I switched on 11th July and was up and running with N Power on 28th August but I have had no email voucher from U Switch. I get plenty of other spam emails from them though.

hubballi

I have emailed the U Switch customer services but no reply.

hubballi

Third email to them and still no reply.............