Uswitch Gas & Elec wine switching offer: Are you having problems?

pete123123

Hello

I used this service in September 2010 for switching gas & electricity with a £70 cash back offer.

Haven't received any money nor a reply to an email to u-switch.

Is it all just empty promises?

Pete

pete123123

uSwitch_company_representative wrote: »

Hi Ruffles,

It can take up to 12 weeks from the date when you start to get your energy from your new supplier to get your cashback. (This is not the date when you switched on the uSwitch website, but the day when you actually start getting your gas and electricity from your new supplier.)


If you opted to pay for your gas and electricity by Direct Debit, then we will pay your cashback straight into your bank account, if not, we'll send you cheque.


If you've got any more questions, please feel free to drop me a line at the email address in my profile


Lauren

Hello,

I used your service in September 2010.
'Thank you for switching gas & electricity suppliers with uSwitch.com. Save more on home phone, digital TV, credit cards & personal loans
Date: 1 September 2010 18:00:09 GMT+01:00'

When can I expect to recieve the promised £70 cashback as advertised by you at this time?

regards,

pete

Premier_2

pete123123 wrote: »

Hello,

I used your service in September 2010.
...

When did the switch actually happen?

It takes at least 4 weeks and typically about 6 to switch (and sometimes much longer)

As per the quoted post, it then takes up to 12 weeks to get the cashback.

uSwitch_company_representative

pete123123 wrote: »

Hello,

I used your service in September 2010.
'Thank you for switching gas & electricity suppliers with uSwitch.com. Save more on home phone, digital TV, credit cards & personal loans
Date: 1 September 2010 18:00:09 GMT+01:00'

When can I expect to recieve the promised £70 cashback as advertised by you at this time?

regards,

pete

Hi Pete,

I think you may have emailed me yesterday?!

I've replied, but just to reiterate and in case it's helpful to anyone else reading the forum, it takes up to 12 weeks to get your cashback from the date when you start to get your energy from your new supplier. This is not the date when you switched on the uSwitch website. This is because we have to wait for your new supplier to confirm that you've switched and your supply is live before we can start the ball rolling.

Unfortunately, Christmas and New Year bank holidays may have slowed things down a little, but I think your cashback should have been paid into your account at the beginning of January.

If this isn't the case, please drop me a line at the email address in my profile, or call our customer services team, and we'll look into it.

Lauren

wjoyce

uSwitch_company_representative wrote: »

...it takes up to 12 weeks to get your cashback from the date when you start to get your energy from your new supplier.

Hi Lauren,

Is that also the case with the wine voucher offer? I emailed yesterday because it's been 4 months since I switched on the site (via the MSE link) and I haven't received my voucher code yet.

Regards,
Wayne.

uSwitch_company_representative

wjoyce wrote: »

Hi Lauren,

Is that also the case with the wine voucher offer? I emailed yesterday because it's been 4 months since I switched on the site (via the MSE link) and I haven't received my voucher code yet.

Regards,
Wayne.

Hi Wayne,

Sorry for the delay - I didn't spot your post.

It can take up to four months from the day you used the uSwitch website to switch to get your voucher. (Slightly less time than it takes for cashback.)

Hopefully if you emailed us, one of my colleagues will have replied, if not, please feel free to drop an email to me at the address in my profile or give us a call on the number on our website.

Lauren

evosy1978

Hy

Ive just caught the last 2 pages of this thread,.

I thought there was only a wine voucher for using uswitch? Is there cashback aswell?

thanks

uSwitch_company_representative

evosy1978 wrote: »

Hy

Ive just caught the last 2 pages of this thread,.

I thought there was only a wine voucher for using uswitch? Is there cashback aswell?

thanks

Hi,

The cashback was a special promotion with ScottishPower - it's not a permanent offer. (Sorry! )

Lauren

newsmonkey

My code for the "free" MSE/uSwitch/Virgin case of wine came today. It said it was for £60 (the cheapest case available) but when redeemed was only worth £50.

£10 for a case of wine is no bad thing, but the marketing all along has promised a FREE case. I feel a bit misled.

sweetnorthenlass

i got mine fine... in time for xmas to

love uswithc