EBICO customers be aware.

Wiredcharlie

Just one point to bear in mind with Ebico tarrifs. They are flat rate rather than two tier. In the summmer when we only use gas for heating water we benefit significantly because with another provider we would be buying all summer gas at the higher rate. The comparrison sites do not take seasonal usage patterns into account. (For electricity, usage is pretty flat through the year so this does not matter). About a year ago I did a calculation based on real Gas usage and found the comparison sites to be quite misleading.

Tony

Gavioli_UK

Premier wrote: »

http://forums.moneysavingexpert.com/showthread.html?t=1188595

http://forums.moneysavingexpert.com/showpost.html?p=10344449&postcount=12

The freephone number goes through to SSE - they may or may not introduce themselves as ebico (since it is a customers service number for ebico customers), but it is SSE who you actually speak to (the company used to provide customer service to ebico customers)

Anyway, if you are convinced it's ebico, call them and sort out why they switched your gas in error - I'm sure it was you who originally saying you couldn't contact ebico (still not sure not sure why you needed to actually contact ebico - SSE should have been able to answer and customer service issues. Sounds like you didn't write to them either)

Btw, ebico are not misleading their customers

http://www.ebico.co.uk/html/a_contact.php

http://www.ebico.co.uk/html/a_partners.php

As I said before it was the SSE call centre who asked me to contact EBICO and ask them to comfirm it was an error.

I am not happy to give my money to an organisation who want to isolate themselves so much from customers, especially when they say they are ethical. I do not think EBICO's business model in the arae of customer service is very ethical.

Premier_2

Gavioli_UK wrote: »

As I said before it was the SSE call centre who asked me to contact EBICO and ask them to comfirm it was an error.

I am not happy to give my money to an organisation who want to isolate themselves so much from customers, especially when they say they are ethical. I do not think EBICO's business model in the arae of customer service is very ethical.

Well now you can call them direct (allegedly).

Although you say SSE said contact, and as I said you can definitely contact them in writing - I got a written response postmarked within 48 hours when I wrote to them.

I'm sure if you are that unhappy, ebico will do all they can to ensure you are no longer a customer of theirs.

With increased customer base from just 25,000 at the beginning of 2007 to over 40,000 toady, I'm sure they won't want to keep a desperately unhappy customer on their books. I can't believe your issues have been going on for 9 months now.

Premier_2

Wiredcharlie wrote: »

Just one point to bear in mind with Ebico tarrifs. They are flat rate rather than two tier. In the summmer when we only use gas for heating water we benefit significantly because with another provider we would be buying all summer gas at the higher rate. The comparrison sites do not take seasonal usage patterns into account. (For electricity, usage is pretty flat through the year so this does not matter). About a year ago I did a calculation based on real Gas usage and found the comparison sites to be quite misleading.

Tony

This is a very valid point and one of the reasons I am with ebico.

I guess it could be argued by some that you might benefit by switching to a different supplier over the more expensive winter period and switching back in summer, but perhaps like me (a) you can't be bothered and (b) the possible saving even in the winter period is only marginal if at all.
(For me with an IGT, it really is difficult to save by moving supplier - ignoring possible cashback bunce other suppliers sometimes offer)

Gavioli_UK

Premier wrote: »

Well now you can call them direct (allegedly).

Although you say SSE said contact, and as I said you can definitely contact them in writing - I got a written response postmarked within 48 hours when I wrote to them.

I'm sure if you are that unhappy, ebico will do all they can to ensure you are no longer a customer of theirs.

With increased customer base from just 25,000 at the beginning of 2007 to over 40,000 toady, I'm sure they won't want to keep a desperately unhappy customer on their books. I can't believe your issues have been going on for 9 months now.

Premier, please read postings properly, and understand what they are saying.

1carminestocky

Premier, Ebico could have 1,000,000 customers and still struggle as I'm suspecting that most of them who remain are very low users...and that's why their latest increase was one of the biggest, if not THE biggest, in the retail energy market in the UK this year. Time will tell if it is me or you who is correct here, I suppose.

[Deleted User]

premier, I didn`t ask for your opinion re contacting ebico . I am intelligent enough to know which company I contacted

I state yet again that ebico has shot itself in the foot

Premier_2

kittie wrote: »

premier, I didn`t ask for your opinion re contacting ebico . I am intelligent enough to know which company I contacted

I state yet again that ebico has shot itself in the foot

Best not to post on a public forum if you don't want others to post their opinion on your posts

Premier_2

Gavioli_UK wrote: »

Premier, please read postings properly, and understand what they are saying.

I have read posts properly.

You applied to take electricity from ebico.

You claim that they also switched your gas without your approval - there are plenty of posts to explain (a) how that shouldn't happen and (b) what to do if it does happen.

However you went into a rant, and have continued ever since, that you needed to contact ebico and couldn't.

Well (a) you don't need to contact ebico as SSE handle all their CS enquiries. You claim SSE told you to contact ebico - yet you apparently failed to ask them how when you phoned them up and found you got back through to SSE. You've not explained why you didn't try to write to them.

Now with regards that freephone number, it's been the one that's been on their website for ages and one I've used quite often - getting through to SSE as they supply the CS support for ebico.

Premier_2

1carminestocky wrote: »

Premier, Ebico could have 1,000,000 customers and still struggle as I'm suspecting that most of them who remain are very low users...and that's why their latest increase was one of the biggest, if not THE biggest, in the retail energy market in the UK this year. Time will tell if it is me or you who is correct here, I suppose.

Well you've got the accounts - you bought them remember?

I think it was you who also posted some comment about although ebico are not a profit making organisation, that doesn't imply they don't produce a surplus.

As you've got all the facts at your finger-tips, how about posting some hard facts rather than opinionated waffle?