EBICO customers be aware.

1carminestocky

Premier wrote: »

Well you've got the accounts - you bought them remember?

I think it was you who also posted some comment about although ebico are not a profit making organisation, that doesn't imply they don't produce a surplus.

As you've got all the facts at your finger-tips, how about posting some hard facts rather than opinionated waffle?

:rotfl: As you see fit to put it in such needlessly aggressive terms, I will respond in kind...BUY YOUR OWN, THEY ONLY COST A QUID.

Ken68

Whatever ,Ebico have kept prices down, made the big boys think.
Tho nPower 14 paperless (and papered? same price) are a sea change.
Pity they have such a poor record.One to keep on eye on.

1carminestocky

Anyone who believes that npower brought out Paperless 14 due to the existence of Ebico needs a firm reality check. My take on this is that npower brought out that tariff because I'm suspecting they lost lots of business to BGs Click 6.

Ken68

Competition is competition, Carmine, from wherever.
It's put into the equation when setting prices, and without competition we would return to the bad old days.
This way I have the choice of 3 cheap tariffs, two of them from dubious sources.
Anyway you miss the point, nPower 14 is a simple tariff as with Ebico.

Gavioli_UK

Premier wrote: »

I have read posts properly.

You applied to take electricity from ebico.

You claim that they also switched your gas without your approval

No claim. Fact they did it and SSE asked me to contact EBICO.

when you phoned them up and found you got back through to SSE.

I did not get back to SSE, I was asked to leave a message which I did several times and EBICO would get back to me. As I said they did not.

As with Kittie I know who I spoke to.

I know who I spoke to this morning, it was the answer machine at Witney.

I e-mailed them several times and eventually got a reply from a named EBICO employee. However it took 10days not what you call good customer service

You've not explained why you didn't try to write to them.

I went through e-mail first

Please Premier you have got to start accepting what people have done and experienced in dealing with energy companies as fact. This is not the only thread where you take a superior, "know it all" attitude. I am sure there can be only a very small minority who make their experiences up. The majority want to pass on "how they found it"

I really wanted EBICO to be a good experience, as I thought they would be another supplier to recommend at the advice centre where I do some work at to help some of the poorest people in a large Midlands city. From reading reports on this forum on EBICO, I was surprised they were not already on the official lists for such customers. Most of the clients are on pre payment meters.

Gavioli_UK

kittie wrote: »

I got the ebico price increase letter yesterday and I immediately rang them up re my final electricity bill prices re paying the old tariff. They would have none of it in spite of me letting them know that yesterday was the date of official notification to me. She kept quoting that they have 90 days. I was not at all impressed with the tone of the conversation. I had previously had to ring their agent swalec and received a call from a lovely, polite and friendly person. Very different to ebico. So now I am going to switch from ebico gas as well but I will wait for the bg incentive to go onto dual fuel, which will surely happen at some stage after I become a bg click 6 customer for electricity

Ebico has lost its way. I am not cross re the final electricity bill settlement, which I have yet to receive but I am cross at the way it was put across via their customer service

Very "ethical"

Ice_2

billsavings wrote: »

Ice.

Ebico are not a subsidiary of Scottish and Southern (Southern Electric).
http://www.ebico.co.uk/html/a_about.php

Scottish and Southern are in fact their supply partner and provide their billing and customer service
Your bills, or statements, if you are with EBico will come from the relevant Scottish and Southern supply company within your region who actually deliver your gas or electricity:

• England Southern Electric, Southern Electric Gas
• Wales SWALEC
• Scotland Scottish HydroElectric.

Your bill will bear that company’s logo and information, but will also indicate clearly that you are on the EquiGas or EquiPower tariff and carry the EquiGas or EquiPower logo.
http://www.ebico.co.uk/html/a_partners.php

yes they do but its still southern electric as well...anyway I am with them now for the care tariff which is alot cheaper...

Eagle15

Wiredcharlie wrote: »

Just one point to bear in mind with Ebico tarrifs. They are flat rate rather than two tier. In the summmer when we only use gas for heating water we benefit significantly because with another provider we would be buying all summer gas at the higher rate. The comparrison sites do not take seasonal usage patterns into account. (For electricity, usage is pretty flat through the year so this does not matter). About a year ago I did a calculation based on real Gas usage and found the comparison sites to be quite misleading.

Tony

Of course they are misleading, they are trying to make money out of you. With all the different tarrifs (which are designed to be confusing) and differing consumer usage patterns it is impossible for them to be accurate. Everyone who uses a comparison site should check their usage and total costs against the tarrifs on the suppliers web site BEFORE actually doing a switch. By all means use the comparison sites for the switch to get the the cash back, but you should not take their figures as being accurate. I also have found large differences to comparison site's figures for my usage pattern.

blaque*angel

is this still a good company to switch to?

Ken68

blaque*angel wrote: »

is this still a good company to switch to?

Yes, great, simple bills, electric could be cheaper but an ethical company, the way it should be.