Tesco misprice policy discussion area

MissG_2

abijanzo wrote:

BTW if Tesco really are reading this thread and the cpjackson site - they are obviously not acting on the information as these same overcharges are going on forever!

What is the cpjackson site :think: :question:

coolio_2

Or how to treat customers

fuzzylogic

MissG wrote:

What is the cpjackson site :think: :question:

http://www.cpjackson.co.uk/cgi-bin/misprices/index.pl

Dick_Dastardly_3

Theoretically you should be able to get either an exchange or a refund with your receipt even when it has OC refund on it, as the sweetner for the overcharge should not effect your statutory rights.

Although I think that they'd be absolutely furious about it if one where to try it. I reckon never mind the CS wanting a punch-up, the manager might join in !

Megalomaniac

What are your statutory rights? What do they actually mean?

MissG_2

Does it matter what store you take a o/c back to for a full refund?

Dick_Dastardly_3

By giving you an overcharge refund, they should not have interfered with the normal rights you have if the product was bought without an overcharge refund. If you have receipt and do not wish to keep the product it would be normal to return it with the receipt for refund. This is normal tescos business practice not statutory but one could conclude it is the normal practice thus a precedent is set, also it's on the board with the OC policy (28 days blah blah), it would be difficult for them to avoid it if you were really prepared to go through the hassle/argument, etc. A statutory right would be if the said PC developed a fault, you'd have cause for an exchange/refund/repair, etc.

Although I suspect that if you did try this they'd be more than well annoyed !!

Megalomaniac

So what your saying is:

Tesco wrote:

Our Promise
• If you are not happy with the quality of any of our products please bring them back within 28 days with your receipt and we will happily refund or replace the item.
• If you change your mind within 28 days, we are happy to refund or exchange the product, providing you have your receipt and the product is returned as sold.[\QUOTE]

Even though they have issued an overcharged refund, I can still take it back because I don't want it, and they will have to offer me another refund? I like the idea of that, getting another load of £448 on my credit card, or even if it was £349, fantastic!

redfox

but why wouldn't you want it - you got it free. Look at it from their perspective and that is what they would think. I wouldn't be at all surprised if they just gave you back exactly what you paid for it....i.e. zero. I'm sure that is all they are legally bound to do.

Addy

But in the case of a change of mind, I think they could reasonably argue that the refund would be for the amount you paid - ie nothing.

However, if the goods are faulty or become faulty you'd be entitled to an exchange or repair.