Tesco misprice policy discussion area

Dormouse

tids79 wrote:

Does anyone know if the full refund and keep product policy still applies when using a self scanning till? Was overcharged on two CD's and a book today and CS started to give a refund, then checked with her colleague and decided we were only entitled to the difference back. Pointed out the policy notice behind them and they told us that because we used a self scanning till it was down to our own error. OH was too embarrassed to argue, so left with just the difference refunded. Not at all happy. Is it worth a call to HO, or will they tell me the same story? If anyone thinks it is worth a phone call, can someone let me know the freephone number. Thanks.

Sounds like a pathetic excuse to me. :rolleyes: How is it your own error? You can't help what the items scan at...

I would definitely phone them - I'm sure somebody will be along very soon to tell you the number. Good luck!

redfox

tids79 wrote:

can someone let me know the freephone number. Thanks.

freephone number is 0800 505 5555

MyUserNamesTaken

gingerchick wrote:

Firstly I would just like to say thankyou to everyone who posts on this thread, you have all inspired me.
Today I took my first visit to my local tesco (not the usual shop I do, it is about 40 minutes away from me) but anyway, I had my pen and paper noting down my prices as I shopped but unfortunately I didn't notice any misprices (although I did pick up my temporary clubcard for the day ) Not sure if I was looking in the right places anyway, and I didn't see a self scanner anywhere.
The store was alot smaller than I thought (it's the Stalham store in Norfolk) so I think my next trip will be to a bigger store in Norwich sometime soon.

Try the Dereham store. Don't bother with the Extra in Yarmouth. They seem to be totally on the ball at the moment. I think it's due to them recently becoming an Extra!

Joel_4

boltonangel wrote:

tesco plc
chief exec
terry leahy
baird avenue
dundee
dd2 9xu is what i was given but....

if you add freepost SCO SO43 to the address it means you don`t need a stamp (taken from clubcard address, which is the same)


hope this helps someone

LOL, you might like to try....

Sir Terry Leahy
Tesco PLC
New Tesco House
Delamare Road
Cheshunt
Hertfordshire
EN8 9SL

...where he actually is

And the correct Tesco Customer Service address is:

Tesco Customer Services
Freepost SCO2298
Dundee DD1 9NF

Theres a billion postcodes for Dundee CS anyway, one other I can think of is DD1 9HF - but the one above is the one we give out anyway instore.

abijanzo

tids79 wrote:

Does anyone know if the full refund and keep product policy still applies when using a self scanning till? Was overcharged on two CD's and a book today and CS started to give a refund, then checked with her colleague and decided we were only entitled to the difference back. Pointed out the policy notice behind them and they told us that because we used a self scanning till it was down to our own error.

That's absolute rubbish! Geez they come out with some excuses!! We have had refunds at least 3 times I can think of (including almost £70 today) when using the self scan check out. They really do try and wriggle out any way they can - terrible! :eek: Stick to your guns and let us know how it goes when you ring HO.

abijanzo

jimmyt wrote:

Ive been a Tesco shopper for ages & never thouhgt of this.If I notice a mistake,do I have to go through the check out with the item(s) before going to CS? Because from now on I am going to look very carefully!

Hi Jimmyt,
Yes, you definitely have to go through the checkout first and therefore be overcharged, otherwise they will just thank you for alerting them to the misprice and you wont get it free.
I would look very carefully - we do now!

Arina

abijanzo wrote:

That's absolute rubbish! Geez they come out with some excuses!! We have had refunds at least 3 times I can think of (including almost £70 today) when using the self scan check out. They really do try and wriggle out any way they can - terrible! :eek: Stick to your guns and let us know how it goes when you ring HO.

got the same when visited tescos in Milton Keynes! As i used the self scanner to purchase my items i was only offered the difference on the goods i had been overcharged on and not the full refund! :mad:

gingerchick

MyUserNamesTaken wrote:

Try the Dereham store. Don't bother with the Extra in Yarmouth. They seem to be totally on the ball at the moment. I think it's due to them recently becoming an Extra!

Thanks, Dereham, here I come

jo_spanner

Visited local store this morning - picked up butter based chicken SEL £2.99....charged £3.99 at till. CS woman marched me over to chickens and then proceeded to offer me a stickered £2.99 one! She said I had picked up a wrong shicken so I should take the lower priced one! Said no thanks I think I am entitled to a refund... she argued I had not been overcharged but had picked up the wrong chicken. Got refund in end but she was not happy.....then I tried to get a refund on a legitimately purchased CD as I had got husband wrong one, and she said I was not entitled???? She disappeared for several minutes and then said I could only exchange for another CD, and nothing else from any dept??? Any one else heard of this?

mrs_lds

jo_spanner wrote:

Visited local store this morning - picked up butter based chicken SEL £2.99....charged £3.99 at till. CS woman marched me over to chickens and then proceeded to offer me a stickered £2.99 one! She said I had picked up a wrong shicken so I should take the lower priced one! Said no thanks I think I am entitled to a refund... she argued I had not been overcharged but had picked up the wrong chicken. Got refund in end but she was not happy.....then I tried to get a refund on a legitimately purchased CD as I had got husband wrong one, and she said I was not entitled???? She disappeared for several minutes and then said I could only exchange for another CD, and nothing else from any dept??? Any one else heard of this?

She is fobbing you off threaten to call customer services and have the number reading in your hand to show you mean serious business.