Tesco misprice policy discussion area

MyUserNamesTaken

damski wrote:

i was in MR Ts today on business and as part of that had to go into the security office where the cctv can be viewed

Imagine my suprise when there on the desk was a still of myself at the CS desk with the words "persistent refunder" written on it

I have had two refunds in the last two weeks!

I made a joke of it with the security guy, and he laughed as well, saying that CS staff got in a huff with people who knew their rights, and that they were perfectly entitled to have their money back and keep the goods.

The photo ended up being used as note paper, but I was just suprised to see the piccy

doesnt help I suppose being quite big with a bald head (so I stand out) and also I suppose having pleasant conversations with the CS staff probably makes me more memorable as well.

I would have thought this contravenes the DPA, as you've not given permission for them to keep a photo of you and you've done nothing wrong. Obviously, if you were a known shoplifter, it would be different. However. they can't go keeping cctv photos of people just because you've asked for a refund.

HGLTsuperstar

wallace wrote:

So how do you explain why banks use small print in credit card applications, or why most contracts generally feature conditions written in small print.

In fact, have you never heard the saying "always check the small print"?

Of course the customer is expected to read the small print!

this is not the same situation, are you sure you're not a tesco manager hijacking this thread? We had the debate on this recently with regards barcodes etc, the point is you see a big big sign saying price is £... that's what you expect to pay. If that price is no longer available it is fraudulent to advertise it as such, and they can be fined heavily for this.

Kenny4315

wallace wrote:

In some instances, yes. There are plenty of examples on this thread of people who are greedy and travel to every store in their area, and then buy large quantities of an item which they then attempt to get for free.

In my view this is dishonest and cheating the policy. I accept the right price should be displayed, but two wrongs don't make a right.

So what you are saying is the Mr T's prices are so wrong on a nationally based level that it is possible to visit numerous stores in the locality and get the same wrong prices in every one. Well in that case do you think that Mr T's pricing integrity is satisfactory or dishonest or downright illegal !!! :mad:

If Mr T's systems and processes are up to scratch it should never happen (if one store is hit then a quick call into HQ and then outward communication from there should promptly see the issue rectified within the stores, it does not because Mr T's have been blatantly pulling a fast one for ages, without regard to their customers. Also the plain lack of levels of staff (as pointed out by a CS advisor) is a sure fire reason why customers are constantly taken for a ride (and I don't mean an alton towers trip with the Mr T vouchers).

Wrong prices do seem to make the right PROFIT though !!! :rolleyes:

Do you work for Mr T's or are you a major shareholder ?? As this is the only possible way that you can't see the sheer scale and total disgrace of the whole pricing integrity issue in Mr T's.

Kenny4315

wallace wrote:

So how do you explain why banks use small print in credit card applications, or why most contracts generally feature conditions written in small print.

In fact, have you never heard the saying "always check the small print"?

Of course the customer is expected to read the small print!

As you well know the SEL is an 'invitation to treat' (ie buy the item for the said price), any contractual obligations are made at the point of sale (Esso Petroleum vs HM customs & excise).

If the offer was expired where was the new label showing the new price and why was the old label not removed, if it was not removed and a new label there then the old price displayed applies, or can be assumed, by any 'reasonable man'.

ALSO want about old age pensioners who maybe can't read the small print, are they expected to call someone over to read every bit of small print on every shelf, or carry a magnifying glass around the store, NO, they are expected to see the SEL price and assume it is correct.

chipbeck

OK peeps my last post on this one. I've read through the threads in an effort to convinvce or dissuade myself from a bit of shelf clearance. Noticed a few posts regarding Bulk Buying and my take on this is that the Bulk Buying clause would only come into play should a misprice occur. For example I bought 20 bottles of water whilst shopping this morning and there was no Bulk Buying problem.

Kenny4315

MyUserNamesTaken wrote:

I would have thought this contravenes the DPA, as you've not given permission for them to keep a photo of you and you've done nothing wrong. Obviously, if you were a known shoplifter, it would be different. However. they can't go keeping cctv photos of people just because you've asked for a refund.

I would have also thought it contravenes certain privacy laws from the European court of Human Rights courts as well. :cool:

Kenny4315

chipbeck wrote:

OK peeps my last post on this one. I've read through the threads in an effort to convinvce or dissuade myself from a bit of shelf clearance. Noticed a few posts regarding Bulk Buying and my take on this is that the Bulk Buying clause would only come into play should a misprice occur. For example I bought 20 bottles of water whilst shopping this morning and there was no Bulk Buying problem.

Again this is Mr T's pulling one of its party piece tricks out of the bag like somekind of magician. :mad: If the items went through the till say X of them then that blantantly contravenes their own policy (so there happy to sell them (as you already know)), so if they debate the point, just say. Well I have just bought these at the till without issue, so where is the enforcement of such a policy and where does it clearly state the policy !! :rolleyes:

How about getting 6 then they have no debate as they have the 'wine offer 10% when you buy 6. :rolleyes:

Kenny4315

wallace wrote:

In my view this is dishonest and cheating the policy. I accept the right price should be displayed, but two wrongs don't make a right.

Incidentally, why are you on this thread, if this is your view ?????????

burnham1

i bought some cheese earlier today that was showing on the deli counter at £5.69 per kilo but all the pieces already packaged were marked at the old price of £6.69 per kg, when i went to CS they refunded me no problem, even though the special offer label stated that the special offer finished on tuesday, so it once again seems that there is no hard and fast rule over finished offers etc. and that my local store was acting as it should and gave me a full refund on my mispriced goods with no fuss
why cant they all get it right

payless

Kenny4315 wrote:

Incidentally, why are you on this thread, if this is your view ?????????

because its a discussion thread?