Tesco misprice policy discussion area

Kenny4315

payless wrote:

because its a discussion thread?

Yes, I know but think you missed my point, the person I replied to has also posted on a previous MISPRICE thread, why on earth would someone be on this thread if it is not to look for misprices ???? as they feel it is almost criminal to go into a store/till with prior knowledge of a misprice and obtain the item ?

wallace_3

Whirly wrote:

Just a bit of fun throwing a few quotes together.

I actualy work for a large IT company, and as already mentioned have nothing to do with Tesco other than being a happy customer. There is nothing wrong with acknowledging good service when you get it, rather than constantly complaining you know!

nannaC

tinnyboy_1 wrote:

Tesco customer service centre
Baird avenue
Dryburgh Industrial Estate
Dundee
DD1 1YP

Tel 0800 50 55 55

E-mail
customer.service@tesco.co.uk

Good Luck!

They are the ones who give out lots of sympathy & £3 vouchers but little else at times.
Another is the corporate responsibility team at head office

cr.team@uk.tesco.com

or better still the boards emails which I am digging for through their corporate site

spa2k

bylromarha wrote:

Oh and forgot to ask...spa2k, are you on here to know what to look for tomorrow at work?!

Good to know one store won't be overcharging its customers as we've done your hunting for you!

Um, no.......

Like any other store (and we are one of the largest) we have price errors, it would be foolish to suggest otherwise. We all do our best however to ensure that they are kept to a minimum.

Where the same misprice occurs in several stores then there is some sort of communication breakdown, and in a corporation of over 250000 people perhaps this is understandable (although not excusable).

Where prices are not corrected once reported I can only say that perhaps more work needs to be done in certain stores.....we are all audited and jobs not being completed are seen at a high level....the wheels of change turn slowly.

There are a few people who feel that because you work at Tesco you must be of a lower intellectual level

My sentiments exactly, the harsh treatment recieved sometimes from customers has to be seen to be believed. Not complaining, its my choice to work there after all.....just wish that sometimes people thought before they spoke.

Kenny4315

spa2k wrote:

I work within the price integrity department in a tesco store. I will not say which one for obvious reasons.

If you work in price integrity and have been a member since JULY, well you have the information, and you have your store emails addresses / fax machines /telephone numbers, it doesn't take a systems genious to work out the problem could simply be resolved for most items if someone tried hard enough within a short space of time. It doesn't even really need expensive systems either.

Incidentally I am not anti-tesco's have many of their non-grocery products, house insurance, Visa, etc. I am anti-getting stitched up on a continuing basis, and am fed up with CS trying to wangle out of their errors.

chipbeck

Just to let you know that I went back and bought 8 more packets of the washing capsules that were showing 3.88. CS could not have been nicer they said that they would give me my money back on six of the 8 I had just bought. They also gave me my money back for the two I bought this morning. I was that pleased I asked if they had a customer comments book. They did and I wrote a note saying how nice they'd been. My wife works in CS and I know the amount of C*** she has to put up with on a daily basis. Result was that all parties ended up happy.

Kenny4315

wallace wrote:

I check my receipt after every visit to Tesco, and in 3+ years of shopping there I have yet to be overcharged.

UUUuuuuuummmmMMMMM !! :rolleyes:

Your not reading this and the misprice thread very well, given the amount of mails you have made on them !! :rolleyes:

Here is a handy tip !! Buy some meat and cheese at random, or anything off the organic range at random and your are almost guaranteed to be overcharged !!

spa2k

Kenny4315 wrote:

If you work in price integrity and have been a member since JULY, well you have the information, and you have your store emails addresses / fax machines /telephone numbers, it doesn't take a systems genious to work out the problem could simply be resolved for most items if someone tried hard enough within a short space of time. It doesn't even really need expensive systems either.

Incidentally I am not anti-tesco's have many of their non-grocery products, house insurance, Visa, etc. I am anti-getting stitched up on a continuing basis, and am fed up with CS trying to wangle out of their errors.

They are not customer services errors, they are simply the staff in the frontline who have to deal with certain "persistant" customers.

Every price change is issued from a central location, and yes i have been a member since july, and been a floater since way before then. Yes i have store emails, fax numbers and telephone numbers. Why would i fax, email , or phone each one of our over 1000 stores to tell them that they MAY or MAY NOT have a price wrong on a product that they MAY or MAY NOT stock......all prices are checked on a rotational basis....inevitably some slip through the net.

Your reply typifies the kind of attitude that is often faced in stores..."it doesnt take a genius"..."you have the numbers emails" and "if someone tried hard enough"..this insinuates that a) staff don't have intelligence and b) staff don't put in any effort. When one is confronted with such negativity interest is soon lost.....try a more postive approach and more help would soon be forthcoming.

nannaC

spa2k wrote:

Um, no.......



Where the same misprice occurs in several stores then there is some sort of communication breakdown, and in a corporation of over 250000 people perhaps this is understandable (although not excusable).

The communication breakdown is coming right from the board down as they obviously don't communicate their corporate responsibility values to staff on the front line, if they did then customers like KEREN would never be subjected to such a outragious case of bullying. Remember the board is ultimately responsible for all staff actions.


Where prices are not corrected once reported I can only say that perhaps more work needs to be done in certain stores.....we are all audited and jobs not being completed are seen at a high level....the wheels of change turn slowly.
Every store is allowed to make mistakes it is human nature but when it is pointed out at say 8.00am and is still there a day later that is not accetable as the store has been knowingly OVERCHARGING customers in the ensuing period

chipbeck

spa2k wrote:

They are not customer services errors, they are simply the staff in the frontline who have to deal with certain "persistant" customers.

Every price change is issued from a central location, and yes i have been a member since july, and been a floater since way before then. Yes i have store emails, fax numbers and telephone numbers. Why would i fax, email , or phone each one of our over 1000 stores to tell them that they MAY or MAY NOT have a price wrong on a product that they MAY or MAY NOT stock......all prices are checked on a rotational basis....inevitably some slip through the net.

Your reply typifies the kind of attitude that is often faced in stores..."it doesnt take a genius"..."you have the numbers emails" etc. When one is confronted with such negativity interest is soon lost.....try a more postive approach and more help would soon be forthcoming.

Totally agree with the above. Treat people decently and you'll probably get a result.


This afternoons result confirms the above. Treat people as you would like to be treated. If I got the crap these people must get on a daily basis I'd go mad. Added bi