Tesco misprice policy discussion area

Kenny4315

spa2k wrote:

1) If the service is that bad then why shop there...i certainly wouldn't. I am not condoning the behaviour you have described, i also know that the majority of staff care a great deal about their customers.

2) I am not telling you that the system is too complicated. You can suggest making it simpler, and getting more staff and whatever else you want to suggest. I do not set Tesco policy, staffing levels or the IT policy. I oversee the price integrity in one of 1000+ stores.

I have shopped in Mr T's for over 15 years, I have been absolutely totally and utterly amazed, and out-raged by the last couple of weeks, having not really paid too much attention to the policy, or the SEL, or my receipt until then. Now I am :mad: :mad: :mad: as I am positive that I have been constantly overcharged from a store I had previously trusted. In fact I had encouraged others to shop at Mr T's highlioghting what great offers they had !!! Yeah its a great offer alright !! Offer price X actual price X + Y. :mad:

Are you also saying that I should have the hassle of cancelling my visa, house insurance, etc which are all from Mr T's.

I am not having a go at the guys on the shop floor, they are doing a job asked of them (most of the time), what annoys me is when they know the policy and deny it, or fob you off and try to waste your time. After all as one CS said when I asked whether it was going to be sorted 'don't really bother me ...... I'm here on £5 an hour ... so what does it matter to me'.

What really annoys me is a meat manager who will be paid a good salary, should have the ability to make sure his products are correctly priced, it takes less than 5 minutes to wander down an aisle even in a large store to check this, so there is no excuse AT ALL. As we all know the main over-priced culprit is meat and cheese marked per kg on SEL and product, so it's not difficult to sort out 98% of errors by using 5 to 10 minutes a day checking. :mad: Then actually doing something about it when an error is found !!! :mad:

Kenny4315

spa2k wrote:

nannaC wrote:

The price changes are set at head office level, on a central computer...
QUOTE]

When I phoned HQ the other day this is not what they told me, when I complained about the fact that two stores in the locality had the same product for different prices on the same day (lamb chops on offer in 1 store not in the other), 'oooh might be a store specific offer' she says 'nonsense, you must have a central price database' I said 'its got it on offer on your website and I know for a fact the offer is on in multiple Mr T's stores'. (as I had heard it on the misprice thread and on this thread).

Never did get a satisfactory explanation, because there isn't one !! Just a store meat manager in one that couldn't be bothered to relabel his stock to the offer price, and so did not put the new offer price sticker up. :mad:

ben500

wallace wrote:

I check my receipt after every visit to Tesco, and in 3+ years of shopping there I have yet to be overcharged.

There are only two kinds of people that don't get overcharged at Tesco, Mser's and shoplifters

Myosin

I've recently noticed that misprices have been non-existent at my local T's I must have looked suspicous earlier as I scoured almost every weight-price-based product looking for a discrepancy

Is this because of highly efficient moneysavers or T's pulling their socks up? I'm almost running out of my weightwatchers cheese! :eek:

ben500

My word hasn't this thread got hot since Monday!
Took me nearly an hour and a half to catch up.

Nice to see Tesco paying so much attention too.

ben500

As for pricing problems in all supermarkets yes they are all guilty Asda, Sainsbury, Morrisons etc, but if every customer that had been overcharged by Tesco in the last year stamped their feet at the same time the world would drop ten feet to the left!! :rotfl: :rotfl: :rotfl:

pjala

Hey, I dont think we really need to discuss the rights and wrongs of seeking out misprices. The policy is there, and presumably is there to highlight that Tesco never get prices wrong - otherwise what's the point in the policy.
They have the policy, and Martin needs to seek out central Tesco, to see if they thank us for our troubles, or it they are changing the policy.
Martin?

ben500

I don't necessarily think this is something that would be resolved by any involvement by Martin, nothing personal Martin I just don't think Terry Leary gives much of a S**t really nor does he need to so long as the situation prevails whereby Tesco don't give a rats a**e about price integrity and nobody has the guts to do anything about it except us selfless crusaders. Its that very fact along with a few other astute commercial practice that has got them to the top of the pile.

http://www.tescopoly.org/

wallace_3

Kenny4315 wrote:

UUUuuuuuummmmMMMMM !! :rolleyes:

Your not reading this and the misprice thread very well, given the amount of mails you have made on them !! :rolleyes:

If anyone has a poor grasp of English it is you! I never said that misprices do not exist, just that in my experience of shopping there, I have never experienced an overcharge myself.

And Ben500 has once again made foolish comments, since I was shopping at Tesco long before I visited MSE, and I'm certainly no shoplifter!

wallace_3

MyUserNamesTaken wrote:

1: I find it terrible that an employee of Tesco comes on here, speaking on behalf of her employer (probably without the authorisation or knowledge of her employer), then says something like "If the service is that bad then why shop there?".

2. I would suggest you stop speaking on behalf of your employer before you get yourself into trouble. You see, most employers don't like employees speaking on their behalf. Especially when they say things that puts the company in a bad light.

spa2k made it quite clear that his/her views do not represent the views of Tesco. An employee is perfectly entitled to have a negative opinion of their employer, so long as they make it clear it is personal opinion, and not endorsed in any way by the employer.

Tesco cannot stop an employees right to freedom of speech!