Tesco misprice policy discussion area

wallace_3

tinnyboy_1 wrote:

Wallace mate, next time you shop at Mr Ts, put into your basket some cheese, a little bacon, and perhaps some steak .

Then cook the above for a scrumptious dinner, accompanied by a few mange tout perhaps.

Oh and don't forget to check your reciept.

Sorry mate, couldn't resist. LOL

I check my receipt after every visit to Tesco, and in 3+ years of shopping there I have yet to be overcharged.

Addy

bylromarha wrote:

Neither is it rocket science to put in place checks that ensure offer labels are taken down at the end of the promotion on the correct date to ensure that customers are not mislead into buying products at a higher price than the label states it should be.

I know a "20% off" sign was visable to all in 50% of the store with my insurance misprice.

The date on the price ticket was only there because I pushed my glasses up my nose and squinted to see it.

And I knew the offer was invalid because of...??? Like I said before, it is not unheard of for promos to be extended.

I agree.

The Promotional/special priced 400g smoked salmon for £4.99 (which according to the yellow flash in store today ended 20th September) is still scanning at £4.99.

If the promotion has finished, the price should be altered and a clearly identifiable alternative price put in its place, or the customer will naturally assume the price shown is the price to pay.

I'd always thought the "small print" is only there to advise the customer when the promotion finishes so that they can stock up beforehand if wished - I wouldn't think TS would view it as a get out clause if that was the only or most prominent price on display.

spa2k

I work within the price integrity department in a tesco store. I will not say which one for obvious reasons.

Firstly, a few opinions and then a few facts.

Opinion (mine, not in any official capacity whatsoever, any opinions voiced are clearly my own and have no bearing on Tesco PLC's view whatsoever)

There seems to be a number of people on this site and on this thread with an extreme anti tesco view. There are several people who realise that Tesco, like any other PLC is there to make money, it is simply in the firing line because it is currently the best at what it does. When (not if) another company takes over as no 1, they will become the number 1 target. There are also a number of people on this site and thread that go out with the clear intention of finding errors and those same people probably take great joy in antagonising staff members with their "finds"....fair enough whatever floats your boat i suppose but come on, can you not find something better to do?

There are postings describing staff as robots and drones - quite offensive in my view, like in any big company, there are good staff and bad ones, and remember, the attitude of the staff is often reflective of the attitude that they are met with from their customers,

There are of course those who genuinely notice an overcharge and who genuinely get refunds but i find it amazing that the same old names appear posting in the "Tesco wrong prices thread".

In an ideal world there would be no wrong prices and with the technology that will be introduced in the relatively near future that will be the case, but whilst there is human intervention then there is still alot of room for error.

Fact: Tesco uses rather old systems in its offices, and whilst on the surface the technology may appear modern, some of the support equipment is simply out of date and thus hampers rather than helps the staff - they realise this is not good enough for the company and are doing something about it, it does however take time.

Fact: In a large store there can be over 7000 price changes PER WEEK, every one has to be done manually and there are checks in place that happen to ensure that these are completed. Every price integrity department is audited on a very regular basis. There is no corporate conspiracy and no intent to overcharge anyone deliberately.

Fact: The majority of staff in the price integrity departments work hard in their jobs however, there are inevitably some errors, bear in mind that Tesco stock over 20000 lines in its larger stores, and then think how many wrong prices you see on the net.....

Rant over......

Sits back and waits for the flames

MrSmartprice

If a price is displayed, it is therefore a "price indication." An expiry date nearby makes no difference at all. If it has expired, it should not be there - if it's there, it is reasonable for the customer to rely on it. As I have said previously, it doesn't have to be "false" just "misleading."

It's not a case of whether you agree with kenny4315 or not. It is how the courts interpret the law, with due regard to stated cases. It is a clear principle that if the price is displayed, it is held as an indication. Any reference to an expiry date is irrelevant. If anything, it is likely to work against the store, since it shows lack of "due diligence" in ensuring their prices are correct.

I hope this clears up the matter once and for all.

Whirly

Wallace wrote:

It was not intended to be used as a means of getting basket-loads of free shopping by customers who actively seek to get themselves overcharged.

Wallace wrote:

I check my receipt after every visit to Tesco, and in 3+ years of shopping there I have yet to be overcharged.

Wallace wrote:

The night team at my local branch are very friendly and cheerful - not what you would expect from people who are not respected or recognised!

_Kenny4315 wrote:

Do you work for Mr T's or are you a major shareholder ??

Just a bit of fun throwing a few quotes together.

chardonnay_2

MyUserNamesTaken wrote:

I would have thought this contravenes the DPA, as you've not given permission for them to keep a photo of you and you've done nothing wrong. Obviously, if you were a known shoplifter, it would be different. However. they can't go keeping cctv photos of people just because you've asked for a refund.

shops are not allowed to keep photos of known shoplifters, so i would assume they are not allowed to keep pictures of customers they find annoying either.

thepearce

spa2k wrote:

.... but i find it amazing that the same old names appear posting in the "Tesco wrong prices thread".....

I don't wish to flame you and welcome a different perspective, but surely you can also see that many people here talk about the same misprices across the board. To me this indicates a widespread problem.

There is only a relatively small list of mispriced items based on the number of lines in Tesco - but why isn't the misprice addressed immediately when it occurs (and not in isolation)? Many people have said that they have gone back into the same store to be confronted by the same misprice days later.... this happened to me and it smacked of complacency / incompetence (no offence intended).

bylromarha

spa2k wrote:

There seems to be a number of people on this site and on this thread with an extreme anti tesco view. ?

First off, thanks for posting. Good to see the other side of the chiller cabinet. I am certainly not anti tesco. Who else would give me a dirt cheap holiday, free annual travel insurance and lots of goods for free? And who else would pay my mums shares as she worked there for over 20 years? I worked there for 2 years when studying far too long ago.

spa2k wrote:

There are postings describing staff as robots and drones - quite offensive in my view, like in any big company, there are good staff and bad ones, and remember, the attitude of the staff is often reflective of the attitude that they are met with from their customers, ?

I agree. There are a few people who feel that because you work at Tesco you must be of a lower intellectual level. Mmm. kljofiuasfnj obviously.

spa2k wrote:

There are of course those who genuinely notice an overcharge and who genuinely get refunds but i find it amazing that the same old names appear posting in the "Tesco wrong prices thread". ?

I find mine through writing the prices down on a list as I shop. Sad but true. Just got fed up of being overcharged. To be fair I shouldn't have to, but feel the need to as I regularly find at least one overpriced item in every large shop I do. So yes, my name will keep appearing as I keep finding them...and the misprices don't change even when you report them. I need the product again the following week. What do I do? Not buy it because the ticket is incorrect and I'm knowlingly buying an overpriced item?

spa2k wrote:

Fact: Tesco uses rather old systems in its offices, and whilst on the surface the technology may appear modern, some of the support equipment is simply out of date and thus hampers rather than helps the staff - they realise this is not good enough for the company and are doing something about it, it does however take time

Maybe they should have spent some of their record profits earlier to ensure this got done. Makes every life easier for you as well as me as I won't need a pen and paper as I shop.

spa2k wrote:

Fact: In a large store there can be over 7000 price changes PER WEEK, every one has to be done manually and there are checks in place that happen to ensure that these are completed. Every price integrity department is audited on a very regular basis. There is no corporate conspiracy and no intent to overcharge anyone deliberately.

No corporate conspiracy? Disappointed. Thought we could really have some fun if there was.:j

Whirly

spa2k wrote:

There seems to be a number of people on this site and on this thread with an extreme anti tesco view

Hmm, from what I can see there is no-one with an "extreme" anti Tesco view. There are some, like me, who have learned from experience that I cannot trust Tesco's when it comes to their pricing or advertising. Prices speak for themselves and advertising...well they seem to advertise policies and promises yet consistently fail to support them. It doesn't engender trust.

There are also some who feel the need to return even after a terrible experience. Sounds like an extreme Tescophile.

spa2k wrote:

There are several people who realise that Tesco, like any other PLC is there to make money, it is simply in the firing line because it is currently the best at what it does. When (not if) another company takes over as no 1, they will become the number 1 target.

Again, I would beg to differ on this point. Tesco's aren't in the firing line here because they are number 1. They aren't even in the firing line because of their overcharging. They are in the firing line because of their unbelievable behaviour in respect of numerous customers. There is no possible excuse for the kind of horror stories we are reading here.

spa2k wrote:

There are also a number of people on this site and thread that go out with the clear intention of finding errors and those same people probably take great joy in antagonising staff members with their "finds"....fair enough whatever floats your boat i suppose but come on, can you not find something better to do?

Um, what on earth makes you think people enjoy antagonising staff members with their finds?

I think you'll find that 95% of people reading this won't bother even trying to get their money back on overcharges because of the stories of the treatment others have received. Of those that actually try it seems to me that almost all would far rather everything went smoothly and the staff members behaved in a friendly fashion.

Every post I've read here where a person talks about seeking a confrontation has been because they have been angered by the treatment others have received *at the hands of Tesco staff*.

spa2k wrote:

There are postings describing staff as robots and drones - quite offensive in my view, like in any big company, there are good staff and bad ones, and remember, the attitude of the staff is often reflective of the attitude that they are met with from their customers,

Do you think the reverse might also be true?

spa2k wrote:

There are of course those who genuinely notice an overcharge and who genuinely get refunds but i find it amazing that the same old names appear posting in the "Tesco wrong prices thread".

Your implication is that they are doing something wrong or deliberately trying to defraud Tesco's. Another view would be that the reason it's the same names is that these are the people who, having been overcharged, are now keeping a special eye out for it.

Remember if overcharges weren't there in large numbers and *nationally* none of this would be happening. So who is at fault?

spa2k wrote:

Fact: Tesco uses rather old systems in its offices, and whilst on the surface the technology may appear modern, some of the support equipment is simply out of date and thus hampers rather than helps the staff - they realise this is not good enough for the company and are doing something about it, it does however take time.

*nods* That's good to hear. Now what's the excuse for the last 10 years? If the equipment has been causing Tesco to break the law for 10 years (in my personal experience) then why are they only getting around to changing it now. If it's "not good enough" now, why was it good enough for the last decade?

spa2k wrote:

Fact: The majority of staff in the price integrity departments work hard in their jobs however, there are inevitably some errors, bear in mind that Tesco stock over 20000 lines in its larger stores, and then think how many wrong prices you see on the net.....

I'm sure the staff work damn hard...most staff do.

However, your final point is not doing you any favours:

Tesco have 20,000+ lines. Many, many misprices.
The Net must have literally millions of lines. How many misprices has anyone here seen in the last month? Under 10?

In the end Tesco's can blame the customer as much as they like but in truth it is Tesco who are making mistakes and Tesco who need to take responsibility for it. If they advertise a price then they should charge it no matter *how* many price changes they have weekly. No excuses, no attempts to wriggle out of it. If they can't handle 7000 price changes satisfactorily then they should reduce the number of price changes. If they advertise a policy then they should stick to it. With everyone no matter how many times they have availed themselves of that policy. No excuse, no attempts to wriggle out of it and definitely no attempts at intimidation.

bylromarha

Oh and forgot to ask...spa2k, are you on here to know what to look for tomorrow at work?!

Good to know one store won't be overcharging its customers as we've done your hunting for you!