Tesco misprice policy discussion area

BritBrat

I was sorry and discussed to here that keren29.

Hope you don't mind I sent a letter of compliant to tesco about it, never mentioned any names or location.

I do hope others will do the same as the more they get the greater the impact it will have.

tinnyboy_1

Just got back from Mr Ts at Blackpool. and I had a not nice experience too.

Spent £70 odd on clothes £16.00 on wine and also noticed a couple of mis-prices(like you do).

went to cs with 2 packs of smoked bacon on bogof lots of signs saying £2.59 but charged £2.79, so that would be 4 packs in total, yes.

Also went with 2 packs of unsmoked + the bogof at same price 4 packs in total.

Spotted the mange tout £1.39 charged £1.89, got 3 packs in total.

Also spotted h/l pork mince £1.58 sel charged £1.74, got 4 packs in total.

Could have got alot more, but to be fair, 3-4 packs to me is not bulk buying so should be no complaint.

Nice cs lady, can't praise her enough, said yes they are wrong but will have to call duty manager.

He came and said can only refund 6 items, in total, I said but i haven't bought a lot of any item, he didn't want to know.

6 items max, so i said give me the no for H/O and the address and your name which he did and I said I would be reporting you to TS as you are not sticking to the national policy and overcharging customers.

The cs lady replied" but you are getting them for free as a gesture of goodwill" I said yes but only half of my overpriced goods. To which she replied but you tried to defaud us of these goods.

So I try to explain to her that I had paid for all the goods at the till and had i not been looking at my reciept like most people wouldn't then, i would have gone home oblivious to the fact that I had been defrauded by Tesco as have probaly hundreds of people in this store today.

Problem is, what do I do, as I said I did not want the items that they refused to refund, but I have my reciept and photo's of all the mis-prices.

ended up with 1 pack of smoked + bogof. 1 pack of unsmoked+bogof. 2 packs pork mince. 2 packs mange tout.

Wow I think I may be getting RSI

ben500

Maybe it's time to name and shame branches so that we can all turn up and keep the customer services and storm troopers busy for a day!

CrazyChemist_2

Well my local stores are quite good, so I won't shame them, but I think it is definitely worth setting up a sticky or a new thread to name and shame.

If we all emailed Tesco en masse I'm sure it would have an effect on these stores, apart from creating a huge baclog of emails for them :D:D

redfox

CrazyChemist wrote:

it is definitely worth setting up a sticky or a new thread to name and shame.

personally I'm not sure it's a good idea to do this on the site, but Grabbit wouldn't be the place for it anyway. The Vent, Bent & Heaven Sent board is more suitable for airing any grievances you may have with a company.

tiff

Anyone seen this site before?

http://www.tescopoly.org/

Kenny4315

A quick email to the powers at ASDA, SAINSBURY's and MORRISONS, with a list or a website, where details of products that Mr T's are continually stitching up customers could be obtained, and items which Mr T's are happy to claim are better than their competitors prices / offers, would have these companies asking very difficult questions !!!

Especially if the mail suggested that they get a team of their very best independent researchers to go to a number of Mr T's stores throughout the country (say 50 or so should be an adequate sample),to check not only these prices but the Customer Service and adherance to the policy, which Mr T's are using against these others companies to seek competitive advantage against them. :rolleyes:

thommo

Huh,shopped in tesco tonight and it's always the same CS woman,anyway she went off to check prices and came back 15 mins later with store manager,I must insist on going with them from now on because they would not refund the organic steak,because she said it was the wrong product but i had checked and double checked,this was the best answer i could get out of her.They would not refund the healthy living pork mince as the shelf price of £1.58 had a pack size of 454g on the shelf label and the pack price of £1.74 is a 500g pack even though it's all stacked behind that shelf sticker and there's not a 454g pack in sight!! That's mis-leading i told a supervisor that had now turned up,no it's not she said,the price is plainly on the pack,and it's plainly on the shelf as well i said,don't you think people look at these.
But what got me was the organic lamb i had picked up was around 50p a kilo overpriced,there were 2 at the higher price on the shelf at the front and the rest of the pack's were the right price,The cs woman said i can't refund these as you have obviously sorted through and picked up the higher price packs but you can swap them for lower price one's if you want,i turned to the manager and pointed to the policy but he said no refund,you could have picked up the lower price packs if you had wanted to.Well, i said,do you mean to say your happy to have two different price levels on the same shelf and expect customers to check all the packs in order to get the cheaper £ per kilo,yes he said.
Anyway as the shop had shut by now and i could not embarrass him in front of any customers i got his name and got a refund for both the products they agreed where overpriced and for the ones they did'nt agree on and left those there,no doubt for them to go back on the shelves at the wrong price!
I came home and drafted a long email to HO about this manager and his pot luck price policy so we'll see what they come back with.

pjala

Just a couple of things.
The Tesco policy is on overpricing, and Tesco is the only store who have the policy of giving you the stuff free if it is overpriced, I guess normally you would expect either the difference, or taking the goods back - they actually go one further.
This kind of represents a confidence trick to the customers, we feel so good that we wont be overpriced that we go ahead and buy. The probability is that usually no one notices and asks for an overprice. MSE has stimulated this by finding the loophole - that is the difference between what they say and what they want - and exploiting it.

The other thing is that Tesco themselves have this as a national policy, so local stores have to tow the line, and no doubt that this affects local profitability. Nationally the line appears to be "get your pricing right", but locally this means a lot of effort at the shop floor, particularly when prices change.

If you adopt one line, we are doing them a favour by going in there and looking for overpriced goods, and our incentive is the pricing policy. So everything we find that is overpriced we get for free!

But if you adopt the local stores point of view, we are creating work for them on the shop floor. And we are eating into their local profits. So you can see that locally they will view anyone who searches out misprices as the enemy, whereas nationally they will be more ambivalent towards us, as nationally they can blame the local stores for incompetence in pricing.

As far as the other consumers go, they should be rooting for us. In searching for misprices we are keeping the prices as they should be on the shelf, and keeping each local store on their toes.

I believe it is time for Martin to intervene here, to get a clear policy from Tesco on misprices. And link this in to customers who look out for misprices to take advantage of the incentive. Are we welcomed or not by Tesco? The policy says we are, the local stores says we are not. Come on Martin help us out here!

wallace_3

I think that Tesco Head Office are starting to wake up and realise that the policy is being abused, and it is costing them money. (Arguments such as "they can afford it" don't matter; like any business, Tesco will seek to reduce costs when possible).

The policy exists to compensate customers who have genuinely been overcharged. It was not intended to be used as a means of getting basket-loads of free shopping by customers who actively seek to get themselves overcharged.

Before long I think the policy will be withdrawn or re-written to have restrictions added.