Tesco misprice policy discussion area

Dick_Dastardly_3

mcallister1 wrote:

It is horrible when you are refused and treated like an idiot or a criminal. :mad:

treated like an idiot or a criminal

---

or both

dbilsborough

nannaC wrote:

Not so as I keep saying all I want is to be able to do my shopping in the knowledge that the price displayed is the price I will be charged without having to scrutinise receipts for mistakes. On another note perhaps we should invoice for our time when we are kept waiting, for them to deign to correct THEIR mistakes. [ and I dont just mean Tesco] after all MY time is as valuable as theirs. Perhaps they would think twice about leaving people waiting 30 mins if they knew it was costing them.

To be fair though, you on your own do not form the majority of people on the board which was my point, some people want to change policy and some people just want free stuff

Dick_Dastardly_3

dbilsborough wrote:

the number of complaints will be minimal, ...

Currently in process of drafting a letter and supporting documentation (which i have scanned onto PC) to trading standards on a matter of misleading price indications.

Edit : intend to make a total nuisance of myself regarding the matter, I am exceptionally good at that As some folk may have guessed

REDFOX might be an idea to have the DTI web page on the first page of this thread, just so everyone knows what the relevant law is in the area ??

amfiroda

There isnt a scanner in Tesco Riverside Dundee. There is two in Kingsway but the one in the household items aisle seems to be permantly out of order. Thanks for useful tip, Kingsway always seems to have correct prices on Cds although did get the Italian Cookbook there the other week.

PeteM

With my last couple of overcharges, the CS rep made a point in telling me that I'd get a full refund and keep the item, as if the policy was new!

This was in two different stores, and goes some way of making up for the waste of space staff at a particular store that I still visit.

I too would like to see ALL prices sorted out, but in the meantime, I'll make up for the last twenty years shopping at Mr T's.

redfox

!!!!!!_Dastardly wrote:

REDFOX might be an idea to have the DTI web page on the first page of this thread, just so everyone knows what the relevant law is in the area ??

yes, I can put that in the first post. If you have a link to the relevant bit to hand, could you PM it to me please? Thanks

ben500

nannaC wrote:

PERSONAL INTERROGATOR, as in IRON MAIDEN, just kidding that store has been smacked several times this week for CD/DVD,s I know cos I was there. CS there are really nice so they must be fed up to the back teeth with Entertainments Dept. Bet the grumpy duty manager was the same one I complained to HO about.

P.I. = Pricing Integrity

It's no wonder nobody available they have all probably been sacked by now!

ben500

answered your a pm !!!!!!

ben500

PeteM wrote:

With my last couple of overcharges, the CS rep made a point in telling me that I'd get a full refund and keep the item, as if the policy was new!

This was in two different stores, and goes some way of making up for the waste of space staff at a particular store that I still visit.

I too would like to see ALL prices sorted out, but in the meantime, I'll make up for the last twenty years shopping at Mr T's.

I know of at least three stores that have been directed to abide by ALL company promises with specific references to r&r, I don't know if all stores are receiving the same instruction but the instances of r&r in these stores are not particularly high so they may be as a result of complaints but I am not sure.

Perhaps Joel or one of his colleagues could confirm?

Joel_4

MissG wrote:

Ho number is 01992 632 222 let us know how you get on

Ugh, why are you insistant on calling that number?

0800 50 55 55 works as well, but the point is its FREE!

Cheshunt, to the best of my knowledge, transfer your call to Dundee anyway :rolleyes: