Tesco misprice policy discussion area

Dick_Dastardly_3

MissG wrote:

Ho number is 01992 632 222 let us know how you get on

0800 505555 is a free number for HQ, may as well make them pay for the call.

MissG_2

!!!!!!_Dastardly wrote:

0800 505555 is a free number for HQ, may as well make them pay for the call.

That is only customer service not ho as far as i know, i may be wrong

Dick_Dastardly_3

MissG wrote:

Knowing them they would probably put the wrong price on the sel and we would all get it free:rotfl: The title could be how we are so incompetent that we rip ourselves off or How many lies do you think we can tell you

Or ... 100 ways in which to INCREASE YOUR PROFIT MARGINS WITHOUT DOING ANYTHING

Dick_Dastardly_3

MissG wrote:

That is only customer service not ho as far as i know, i may be wrong

0800 505555 is the one in Dundee, so they should sort it out.

Have you found a different route to sort the problem ? Is that location somewhere else, or is it another number to the same guys ?

Although often given the time on the phone I have spent it would probably cost more than the refund to sort out some issues if it was a pay number.

MORPH3US

Markus wrote:

The manager was insistant that if the SEL was correct then I could only get refunded the difference.

Surely if thats the way he's trying to get out of it then he shouldn't offer any refund whatsoever. Offering the "difference" when the SEL is correct, surely there isn't any in that case.

Not saying he is right, he should of offered you R&R. Just saying his excuse to try and get out of R&R is crap!

M

MissG_2

!!!!!!_Dastardly wrote:

0800 505555 is the one in Dundee, so they should sort it out.

Have you found a different route to sort the problem ? Is that location somewhere else, or is it another number to the same guys ?

Although often given the time on the phone I have spent it would probably cost more than the refund to sort out some issues if it was a pay number.

I phoned the 0800 number a while ago and the person who i spoke to didn't have a clue at all so i aked for ho number and 01992 632 222 was the number i was given

Dick_Dastardly_3

MissG wrote:

I phoned the 0800 number a while ago and the person who i spoke to didn't have a clue at all so i aked for ho number and 01992 632 222 was the number i was given

That sounds typical, I have found the registered company details here it is :

For investor enquiries

Steve Webb
Chris Griffith
Nicola Chambers
Anna Margot

Tesco PLC

New Tesco House
Delamare Road
Cheshunt
Hertfordshire
England EN8 9SL

Telephone: +44 (0)1992 646484 (edit : so looking at the number you gave then the dialling code corresponds so there seems now to be 2 available avenues)

Email: investor.relations@uk.tesco.com

Lloyds TSB Registrars offer Shareview Dealing, a service which allows you to buy or sell Tesco shares if you area UK resident. You can deal in your shares on the Internet or by phone. Log on to https://www.shareview.co.uk/dealing or call them on 0870 850 0852.

For customer enquiries

Tesco Customer Services
Freepost SCO2298
Dundee DD1 9NF

Tel: +44 (0) 800 505555

Email: customer.service@tesco.co.uk

Also for anyone interested the AGM of Tescos PLC normally takes place in June (this year was 24th June 2005, presume next will be around the same time for any disgruntled MSEr who also happen to have some Tesco shares )

JAHARVEY

I had an incident in Tesco's this morning.
Was doing part of my christmas shop and was overcharged for bacon.
I went to CS desk and was advised that it was the wrong SEL for item and then told I would be refunded the DIFFERENCE!
I objected to this and pointed out their R&R policy (which was next to me) but was told the most I would get was a refund of the difference.
Asked to speak to someone higher and they again said the same.
The only way they would refund was if I handed the items back!
Asked for Head Office telephone number and went and called them and guess what I was told to go back to CS desk and I would get a full refund.
The store apparently told Head Office that I had been offered this but had refused it???
I have never felt so awful, the way some of these staff treat you is despicable and now I will feel very self conscious next time I have to go to my local Tesco's

Dick_Dastardly_3

JAHARVEY wrote:

The store apparently told Head Office that I had been offered this but had refused it???
I have never felt so awful, the way some of these staff treat you is despicable and now I will feel very self conscious next time I have to go to my local Tesco's

I have said it once and I will say it yet again they are a DISGRACE. Blantant lying under-hand robbers, who have and are consistently stealing money from customers on a daily basis ! :mad:

Lets take a serious example, bacon overcharged by 42p per pack. Thats 20% overcharge. Convert that into a typical shop say someone buys a couple in an £84 shop, an overcharge of just 84p that's 1%, that seems a minimum overcharge %, I reckon it would be much more than this given the evidence in the meat/diary & entertainment sections, (which are easy to spot) plus others that without detailed scrutiny are more difficult. If turnover is £30bn per year thats £300million, in overcharges, which would reduce profitability directly by that amount. NO WONDER EVERY LITTLE HELPS, every little misprice does £1 in £100 equates to sum large numbers when the bigger picture is viewed.

I feel for those who shop on the internet who are continually stitched up without recourse, other than to say no I'll not bother having the bacon if its 2.48 not 2.06 as it says there, that's if they notice of course.

Markus_2

Thanks all. Phoned the 01992 632 222 number, got transferred a couple of time, but spoke to a very nice bloke who I explained the story to. He agreed with me and couldn't understand whay I was told what I was told! He phoned the store manager (seems I didn't speak to the manager, maybe the manager of that department?!). Phoned me back within 15mins and I get to go back and get my refund. Result! Next time I'll phone HO from the store - save me going back.

Having said all that I think it is an interesting point. The policy does say "a higher price than on the shelf or the product". So should I get a refund of a poster or sign??