Paid for mattress and wool bedding paypal, seller is not replying to my emails or tel

Taffyscot

Hi all, Just tried to cut and paste but this mac computer does not work like a normal one at all. After careful review we have concluded our investigation of the buyer complaint listed below We have decided in your favour, however we were unable to recover any funds from the seller's account. As stated in the Paypal User Agreement, recovery of funds associated with a Buyer Complaint cannot be guaranteed. Please know that we will make our best effort to recover the fund in the seller's account should they become available in the future, and will take appropriate action against the seller. Such action may include a warning, a temporary restriction or terminating the account. Keep in mind that Paypal uses a number of factors including member complaints to determine when to take action. Due to privacy laws, we cannot discuss the details of any action taken. We hope you understand our policy and that it reassures you that you are safe using Paypal. What to do next: This case is now closed. No further action is required by you at this time. Other Details: To make sure future transactions proceed smoothly we suggest that you visit the Paypal site and click the Security Centre Link located at the bottom of any page. There you will find tips on how to avoid fraudulent sellers in the "Fraud Prevention Tips for Buyers" section yours sincerely Paypal Whew I typed it all just to give you a glimpse of what I went to bed with last night. I am blown out of the water by Paypal's "protection of your funds" If this is the protection that you get then I am very afraid for a lot of people in the near future who are going to lose sums of money. What do you all make of that. Taffy

Taffyscot

Kay_Peel wrote: »

It's now very definitely a police matter. It would save you a lot of time if you could contact the police officer who attended your home to take the report.

If, for any reason, the officer is unavailable - shift working, training course, holidays or an injury - get details of his/her sergeant or inspector and speak to them. No-one will mind.

It sounds to me as though the officer needed some advice about how to categorise the occurrence. Don't blame him/her if they sounded a bit puzzled - it is not a straightforward area of crime investigation and they will need to talk to Paypal to get the whole picture.

But it is more straightforward for the police now. Your money has been stolen by a thief.

I know you are thousands of miles away, but if your local force has a website where you can leave messages for officers, then think about using it.

Thinking of you......


Incidentally, I would tell Paypal that I am seeing solicitor, contacting BBC's Watchdog and talking to a national newspaper.

Thanks for that Kay. I am particularly concerned about Paypal's lack of concern in this instance.

The policeman was great but the officer at the police station and him said it is a Paypal matter and it is up to them to take up. He said he would try and get information on the seller and where he lived through the police force but that is all that he could do. He could give me a complaint number but was not registered as a crime and even if it was the crime it did not exist in Scotland but in some English jurisjiction. I think Paypal is supposed to have some liability in all this and the seller's coverage on the right hand side said 150 so I thought I would get that back anyway. Just seems like ok you've done all the right things, gone through all the right channels, we waiver in your favour but goodbye then, that's all for now, and good luck in the future, is their response.
We are not as as safe as we think with Paypal.
Taffy

zzzLazyDaisy

Do you have a collection address from parcelforce?

Does it match with what you know about the seller?

If so, you could try checking the landregistry - it costs £20 and you get full details of the owners and their addresses if different from the address searched. Okay the seller may be renting or live with someone else - but if he is listed as the owner, then you can make a small claims court claim for breach of contract, and if he doesn't refund your money then you can apply for a charging order over the house, or send the bailiffs in. If he is not the owner, you can still make a small claims court claim, but there is no guarantee of ever getting your money back, even if you win, so you could well be throwing good money after bad.

Has parcel force delivered the parcels yet?

Taffyscot

zzzLazyDaisy wrote: »

Do you have a collection address from parcelforce?

Does it match with what you know about the seller?

If so, you could try checking the landregistry - it costs £20 and you get full details of the owners and their addresses if different from the address searched. Okay the seller may be renting or live with someone else - but if he is listed as the owner, then you can make a small claims court claim for breach of contract, and if he doesn't refund your money then you can apply for a charging order over the house, or send the bailiffs in. If he is not the owner, you can still make a small claims court claim, but there is no guarantee of ever getting your money back, even if you win, so you could well be throwing good money after bad.

Has parcel force delivered the parcels yet?

No address on the tracking from parcel force and no description or cost. If we could see the cost of parcel then might have some idea if valid parcel or not. I do not know if parcel is delivered yet can't get a hold of my partner. Well I think I will go and have a lie down now.
taffy

Tim_Deegan

I'm afraid that Paypal do tend to have a few getout clauses, some of these are actually illegal.

I suggest you ask to speak to someone who deals with internet fraud in your local police force. If you have trouble finding out who they are then I have a contact in the internet fraud department in Hertfordshire police, so I could ask her to find out who you need to contact.

You shouldn't worry too much until the parcels have actually been delivered. So get some sleep, then call your partner later.

Good Luck

pollyskettle

I really have nothing of any value to add (sorry!), but I've been reading this from the start and I hope with all of my being that you get the correct items delivered today and that this episode is all closed for you and doesn't need to go further.

Thinking of you

Pol x

Taffyscot

Tim_Deegan wrote: »

I'm afraid that Paypal do tend to have a few getout clauses, some of these are actually illegal.

I suggest you ask to speak to someone who deals with internet fraud in your local police force. If you have trouble finding out who they are then I have a contact in the internet fraud department in Hertfordshire police, so I could ask her to find out who you need to contact.
Hi Tim
This is the bit that I find incredible that Paypal has a complete getout clause.

If it is illegal then why isn't it been taken to task. Stupid thing is I am more concerned about this and the way others must be treated too. the things they advertise are just not plausible.
Even after doing everything correctly and waiting a reasonable amount of time before contacting the seller, then contacting him via emails and telephone calls, then doing everything you all suggested on here. Working myself into a frazzle to do it all right and it doesn't make a blind bit of difference. Setting up a claim, setting up a dispute, phoning paypal, going to the police station, filling out a police report, seeing a police officer afterwards. It was of no use in the end if this is a scam.

I was still convinced that there might be hope that the bloke was just a bit internet inept and didn't know the ways of paypal. After speaking to him on the phone he was quite young, seemed very savvy and genuinely apologetic for the delay and promising me on his honour he would send the genuine articles. Maybe I am too trusting but do you know what even with all that is at stake I wouldn't change the way I am. I do not think I would be so trusting in future but still basically believe in the good in people.

I have you all on here to further that trust in human nature. You have all been wonderful. Helped me keep my sanity and let me rant on and leave my poor partner in peace.
I thank you all from the bottom of my heart for your support in all this. The advice on here and the private pms to try and help me. Thanks guys and gals. Taffy

Kay_Peel

Taffyscot wrote: »

Thanks for that Kay. I am particularly concerned about Paypal's lack of concern in this instance.

The policeman was great but the officer at the police station and him said it is a Paypal matter and it is up to them to take up.
Taffy

The goalposts have moved. You reported the matter when Paypal was adjudicating and there was a possibility that you would be reimbursed. In that sort of case, Paypal would have become the victim of the crime and it would be up to them to report it to the police. This is what happens in cases of cheque and credit card crimes - the banks are the victims because they lose the money.

The simple fact is that you have had money stolen from you not from Paypal. That's called theft. You are the victim of a crime.



I'm not going to comment on what the police officer said to you about jurisdictions and crime definitions - it wouldn't be fair, since s/he didn't have the complete picture.

Suffice to say that:
(a) Theft is a crime in Scotland, as well as England and Wales.
(b) If the crime has been committed in England, it is usual for the Scottish police to take details and forward them to the right Force.
(c) 'He can't be a criminal because he wouldn't answer the phone etc.' Wrong! It is a myth. You don't have to be very clever or a master criminal to steal money from someone. Ordinary people take money because they just can't resist the temptation when someone gives them a couple of hundred pounds or three - they live chaotic lives; they are in debt, they have a gambling, alcohol or drug problem; or they are just plain daft as brushes. These are the ones who give their addresses, phone numbers and other details, while spinning yarns to keep their victims off their backs.

Taffyscot

Well my Oh just came in from appointments he couldn't phone me as my daughter only has a mobile phone and she has that with her in work and guess what?
There is a huge parcel in my front corridor and it includes a king size foam mattress with 100% merino wool covering. 2 huge solid merino wool pillows, a merino wool underlay/mattress cover and a 72" by 72" beautiful merino wool blanket with brown and green leaves on the one side and cream on the other. There is also an original receipt on the stuff stating that it cost 1,820 pounds.
Can anyone believe it? I feel like I am dreaming.
My other half said it is so beautiful and thick and luxurious and warm. All brand new and in the packets. The mattress is still in it's vacuum packing but he has opened up the other parcels.
He said it will save us a fortune in the cold winter nights to sit under the heavy merino wool blanket.
Was it Will Shakespeare who said "All's well that ends well."? Or would that be "As you like it"?
Daisy you were right and my intuition was right about him just being a dopey git and not very computer or Ebay savvy.
I can't wait to get home to see it and now I can relax and enjoy my daughter's graduation and 2 of my sons coming a 1000 kilometres tonight for the grad.
Thanks again folks. Thanks for all your words of advice, encouragement and support.
What did I do before Martin Lewis? LOL
Taffy

pinkgem

i don't think i have posted in this thread yet, but i have been reading it from the beginning. i did have a feeling that you were going to get the mattress etc but as everyone else was certain you weren't i didn't want to say anything and get your hopes up or make myself look stupid if it was a scam. i have been checking this thread all day waiting for you to say what was in the parcel! i am so pleased that you got it!!! :j:T:A