I made a mistake but the buyer is being difficult help

Millionaire

miss-piggin wrote: »

I can't believe it- I told her to keep the dress and offered her a refund, gave her the option of cheque or paypal for refund and now she has filed a item significantly not as described dispute. I am sending her her money back and have lost my fees as she refused the mutual what more does she want.

Well in my mind, its now a matter of principle as she is taking the pee.

Let her file the dispute. She will have to send it back at her own cost and wont have a dress to show for it.

Dont pay her return costs, if she doesn't send it via trackable method, well you know what to do.

Time2Go_25

Just let the dispute run now, to get her refund she is going to have to send you the dress back. Then it's up to you how kind you feel towards this abusive person as to if you refund her return postage or not.

miss-piggin

not sure how these things work as it's the first one a buyer has opened against me, it's through ebay not paypal as she paid by cheque, but I was going to be listing more stuff during the week, can ebay suspend my account or anything?

frivolous_fay

Your seller is stupid. If she paid by cheque and wants a refund, she needs your cooperation - ebay will not help her.

StaffsSW

OP - do not send any payment yet. If she has refused your already generous offers and is still on her high horse, let her continue through the dispute process.

As she has paid by cheque, eBay will not be particularly interested in the dispute, and at most will tell her to return it at her expense, and by trackable delivery.

This is highly likely to backfire on her, so let her dig her own hole.

The report her for feedback extortion. Going forward, the rest of us sellers do not need buyers like this on eBay.

poet123

How do you report someone and what constitutes feedback extortion? I posted an item and paid the correct postage but the PO didnt affix it. The buyer (who paid by cheque)complained, and I offered her a full refund either by paypal or cheque,she never responded. Then, out of the blue, I get a neg saying she was out of pocket!!! I have a copy of the message to her asking how she would like to be refunded,can I get the feedback removed?

Thanks

frivolous_fay

Feedback extortion is where someone says 'you must do this or I will leave you a neg'

If they didn't threaten you with the neg, that doesn't count

StaffsSW

frivolous_fay wrote: »

Feedback extortion is where someone says 'you must do this or I will leave you a neg'

If they didn't threaten you with the neg, that doesn't count

Now your the one at fault in faulsly describing the item so any loss you fall upon you and not me this is your FINAL CHANCE to resove this issue by giving me a FULL refund including the return postage if I get an offer of a full frfund within 24 hours I shal have no alternative but to file a dispute with ebay and LEAVE NEG' FEEDBACK witch i dont like doing so the ball is now in your court

That's just about the clearest a threat can get - report it here - http://pages.ebay.co.uk/help/policies/feedback-extortion.html

You've offered her the ress for free, she is not out of pocket, and indeed has a dress out of the deal, yet she still wants to pursue the matter?

poet123

In her initial contact she mentioned it, but as I responded with an immediate offer of a refund(which wasnt affected by her threat, as I would have done that anyway)I never thought any more of it when she didnt respond. I assumed that as she had paid 99p for a new skirt from Next, she had realised that she had a bargain and decided not to pursue it. However it seems as if the skirt didnt fit as she disputed the size too!! which was a standard next 14 and labelled as such......seems I have been penalised for her being too big to get into the skirt.!!!

StaffsSW

Sorry FF - missed poets comment!