BT Retail - new line installation offer: £29.99

mstar

brummierebel wrote: »

I think you can, but the problem is that you have to make 10 chargeable or chargeable inclusive phone calls a month via BT as part of the reduced connection charge. There is a way to route numbers via BT by prefixing you call with a certain number when your calls are through another supplier - this may be a way around it so that you make the minimum amount of calls via BT and not be in breach of the contract.

how can i do this? and does it work has anyone tried this?

Heinz

mstar wrote: »

how can i do this? and does it work has anyone tried this?

You can choose a CPS (Carrier PreSelect) calls provider as your default calls provider even though you continue to pay BT for your line rental (see the HERE link in my signature below for my personal recommendation) and then use the 1280 prefix to pass the requisite number of calls via BT. That can be done manually or, more easily, using an Orchid dialler.

tehone

Rickster1978 wrote: »

BT are still claiming that the £29.99 connection is opnly for people transfering from Virgin. The girl I spoke to put me on hold to speak to her manager and then disconnected me and oput me back through to another advisor who wanted me to go through it all again.

I don't live in a new build property and there is a phone point in the flat yet they are still insisting on a £124.99 connection charge.

Is there anyway of getting around this. They said it may have been because the phone line was previosuly with Talk Talk. Can I get talk talk to reconnect it or will they just send me back to BT??

Read all the advice in the thread carefully again - BT offer this to non virgin cutomers as well, though some BT staff are obviously too incompentent to realise this (points 1& 6 in the notice for example are 2 good examples of this - these talk about existing BT customers taking the offer!!!)

whitedot

Rang 0800 800800 this afternoon and after a short wait got through to Jackie in the Customer Options Team. Told her I wanted the £29.99 deal and she just checked I knew it was an 18 month deal before proceeding with the set up. I was all geared up for a battle but there was no mention of Virgin or anything, and the engineer is coming this Friday(!).

Delighted, thanks to those who posted this deal in the first place and everyone who has offered advice.

Lou07

Hi, Just to say thanks for this very useful info.

I too knew there was an offer, but could not get any BT staff to give it me, until I rang again on the telephone number you provided. I then started the conversation with ''are you aware of the £29.99 offer etc'' and she did.

She asked how I found out about it - I said on the web.
She then mentioned that the offer had originally been aimed at returning cable customers, however as there had been a misprint, they had to honour it.

Also - if you pay by DD and opt for paperless billing you get can your line rental for £10.50 per month. I also got unlimited evening and weekend calls to landlines included in that price. (normally £2.70 i think she said).
I did however have to sign up for an 18mth contract and make 10 chargeable calls per month. But you can basically make
a call and put the phone down if you wish - thus only incurring a 'call set-up' which is basically the fee they charge you for connecting that call. Do that 10 times in a month @ 6.85p per connection and you are covered.

So...keep trying and hopefully you will get a positive response.
By the way I get connected on 21 Jan (new build properties take longer apparently).

Good Luck!

Lou07

gt94sss2 wrote: »

Yes, i would advise you to keep calling and eventually one of them will do it for you.

You may want to try 0808 100 2425 instead - ask as soon as they answer your call if they know about the deal if not, hang up immediately and keep phoning til you get someone who knows about it.

Sounds as if those who think it is only for cable customers coming back to BT have either been mistrained or misinformed.

Regards
Sunil

Meant to add the above qoute in my post - whoops!