PPI Reclaiming discussion Part II

di3004

tiggrae wrote: »

Picture haven't yet been declared 'in default' but the FSCS expect it to be any day and are accepting complaints against Picture

Thanks for confirming this Tiggrae, I must have mis read this somewhere the other day.;)

tiggrae

di3004 wrote: »

Its always the same isn't it ?
When we're waiting for post we're waiting forever, its when we least expect it and/or a load of bills.....:rolleyes: .

You was right in what you also said yesterday, the FOS NEED more staff to bring the waiting times down, it's just getting a lot damn worse, I was so frustrated waiting for just over a year last year:
Nemo: Complaint was actually in with the FOS NOV 2006
It was Jan this year when we actually received the money......:rolleyes: , we were very desperate....:o .

Yes I did press for a receipt but don't think it works for other networks, but just in case.:D

I think the difficulty for the FOS is that this is quite a specialist area and staff need to be both trained and qualified in finance and finance law before being able to work as adjudicators because that is where the main bottle neck is - after all none of us would want unqualified staff working on any of the cases

Laini

marshallka wrote: »

Just a quick reply as i need my bed but i would try to addapt the letter to your own words as i received my SAR from Firstplus and they had noted on their notes that i had sent in a template letter. Think of all the reasons that this was missold and most of all if it was a single premium front loaded policy and also if it only covered 5 years of the loan and not the full term. Also look at the terms of the PPI policy and these are not fair in that they say that the rebate on cancellation is going to be not in proportion of what you have paid. Go for the misselling but state it in your words would be my advice. Tell them that you did not know that you would be paying interest on the policy for the full term of the loan also when the ppi policy had finished.

Keep on and don't give up as this complaint is one that is within the jurisdiction of the FOS although the waiting list is a loooong one but worth it in the end.

Good luck

I agree with Marshallka try to word it differently as the companies now notice the template letters so dig their heels in- but dont give up!!
I would PM Tiggrae cos she is fab at tweaking letters and gets them by the short and curlies!!
the FOS are great and yes it takes a long time but worth it both my cases for FP and NEMO have been upheld so I am really grateful to everyone on here who support you all the way at any time of the day.

good luck and keep us informed cos we like to hear the good news when you have been successful
Laini xx

symesd

I recently took out a "secured" loan with Welcome Finance via an introducing company who sent me the paperwork for the loan, but it had PPI, which I specifically said I did not want. When I rang them back they said they would have to send out new paperwork which would mean the loan would take longer and may even be declined as would need to be a new application. Even though when I applied I said no to PPI.

They said not to worry all I would have to do is once the loan was set up ring welcome finance and ask them to cancel it.

Reluctantly i agreed to go ahead they payments with the PPI £476 (£20k), without would be £384. Obviously I would prefer the without payments as it is cheaper.

Anyway the loan got set up and I did as advised and contacted Welcome Finance - they said yest ok and they would sort it. The first payment was taken out - with the PPI payment, I was fuming to say the least.

So I contacted welcome again - and was advised that I had been incorrectly advised by previous person and the policy could not be cancelled over the phone, He added a note to say I wanted to cancel and that I needed to put this in writing withing 30 days.

I have been so busy that I did not have time to do the letter.

Can I still make a claim as I feel like I have been pressured into taking this out as they made it seem like I would not get the loan if I didn't take out the PPI with the loan.

Any Advice please - I have made about 4 payments to the loan now and getting stressed as I am just about to enter a CCCS DMP as I am really struggling at the moment - If I stop PPI Payments that would free £92 a month which I can use towards my DMP and get those debts gone sooner.

Thanks for reading

tiggrae

symesd wrote: »

I recently took out a "secured" loan with Welcome Finance via an introducing company who sent me the paperwork for the loan, but it had PPI, which I specifically said I did not want. When I rang them back they said they would have to send out new paperwork which would mean the loan would take longer and may even be declined as would need to be a new application. Even though when I applied I said no to PPI.

They said not to worry all I would have to do is once the loan was set up ring welcome finance and ask them to cancel it.

Reluctantly i agreed to go ahead they payments with the PPI £476 (£20k), without would be £384. Obviously I would prefer the without payments as it is cheaper.

Anyway the loan got set up and I did as advised and contacted Welcome Finance - they said yest ok and they would sort it. The first payes yoyment was taken out - with the PPI payment, I was fuming to say the least.

So I contacted welcome again - and was advised that I had been incorrectly advised by previous person and the policy could not be cancelled over the phone, He added a note to say I wanted to cancel and that I needed to put this in writing withing 30 days.

I have been so busy that I did not have time to do the letter.

Can I still make a claim as I feel like I have been pressured into taking this out as they made it seem like I would not get the loan if I didn't take out the PPI with the loan.

Any Advice please - I have made about 4 payments to the loan now and getting stressed as I am just about to enter a CCCS DMP as I am really struggling at the moment - If I stop PPI Payments that would free £92 a month which I can use towards my DMP and get those debts gone sooner.

Thanks for reading

yes you can but you have to make it against the people who sold you the policy and you'll still need to cancel it with welcome

Laini

symesd wrote: »

I recently took out a "secured" loan with Welcome Finance via an introducing company who sent me the paperwork for the loan, but it had PPI, which I specifically said I did not want. When I rang them back they said they would have to send out new paperwork which would mean the loan would take longer and may even be declined as would need to be a new application. Even though when I applied I said no to PPI.

They said not to worry all I would have to do is once the loan was set up ring welcome finance and ask them to cancel it.

Reluctantly i agreed to go ahead they payments with the PPI £476 (£20k), without would be £384. Obviously I would prefer the without payments as it is cheaper.

Anyway the loan got set up and I did as advised and contacted Welcome Finance - they said yest ok and they would sort it. The first payment was taken out - with the PPI payment, I was fuming to say the least.

So I contacted welcome again - and was advised that I had been incorrectly advised by previous person and the policy could not be cancelled over the phone, He added a note to say I wanted to cancel and that I needed to put this in writing withing 30 days.

I have been so busy that I did not have time to do the letter.

Can I still make a claim as I feel like I have been pressured into taking this out as they made it seem like I would not get the loan if I didn't take out the PPI with the loan.

Any Advice please - I have made about 4 payments to the loan now and getting stressed as I am just about to enter a CCCS DMP as I am really struggling at the moment - If I stop PPI Payments that would free £92 a month which I can use towards my DMP and get those debts gone sooner.

Thanks for reading

So sorry to hear

I know Welcome are tough cookies so you will have a bit of a fight on your hands but dont give up!!

I would write to complain and put in the dates of request of the cancellation and what the sales person said if you had to wait for the new application without PPI I would request the telephone conversations too.
They have to prove you were sold it correctly and you shouldnt have been mis led and mis sold.

shout if you need any help with the letter.

Laini xx:j

busbyh

di3004 wrote: »

Cool, because the FSCS have already confirmed they have gone into default.

Will keep it all crossed.

I am still waiting to hear if the loan company Eloan have been confirmed into default yet by the FSCS, although they have been good enough so far keeping me dated by email.;)

Application form went into the FSCS a few weeks ago, but I know its only been the last few months that they have liquidized.

Good luck hun !
Di.
x

Good luck to you Di, we need to keep fighting on!!

marshallka

taylor72 wrote: »

yes they said it was their final response and gave me info on fos, the thin gis, the second letter they sent said they had reviewed my complain again and since they recieved no further information, are unable to overturn their decision. Well they base their response on their finanacial review - they sent me a copy, they say my husband did not point out any relelvant insurances, so when i replied back, i said as your review shows, i clearly have already got an IPP in place, - so i dont know if they even looked at my letter properly. So its off to the FOS i go! - do you know how likely the FOS are to agree with me - i dont know the statistics for Lloyds successes.

I would just let FOS deal with this now and it seems to me like they have not read your letter. You have it in black and white that you had another form of protection and its still not done anything but i would add in your complaint to the FOS that they had not read it or even bothered to look. If you take a look at the link above about extra payments for stress etc then i would also ask that this be added as you have been made to feel a liar when you have this in plainly written on your Financial review form.

I think if everyone started to ask for this when they have actual proof of the claim and the FOS asked for these "stress" payments as well then the companies might start to read the actual letters instead of just putting them to one side and sending out standard fob off letters.

marshallka

Laini wrote: »

Hi Di Marshallka and everyone:hello:

still waiting for the postie.

BARCLAYCARD
I recieved my statement from Barclaycard yesterday and they have refunded 120pds on to my account as this was their offer of refund of charges in a letter they sent I did write back and said I would accept the part payment in a cheque and the balance to be refunded as well in a cheque about another 500pds.
no news on the PPI front but they are sending the rest of my SAR through- when I dont know.:wall:

NEMO
I emailed the FOS to say I had sent the settlement form back and requested he email us when there is any news from Nemo.:cool:

MORGAN STANLEY
still waiting for the rest of my SAR which they said the other day will be here before 8th sept including the other 4 years of statements.
no news on refund of PPI which I requested in Jan 2008 so thats why I need my SAR to see what the hold up is and what notes are on it.:mad:

JOB
No success yet but getting replies to say hang on they are going through applications.
but I keep plodding on.

Laini xx:j

Hi Laini, glad you sorted now and good luck with the others. There have been quite a few new FIrstplusers - does not surprise me though:D

caterinag

Hi

I would love some help and advise!

I complained about two loans taken out with LTSB on 17 June 2006- one in 98 and the other in 02.

The 02 matter was settled immediately by way of LTSB acceptance that they could not find sufficient details and so repaid premium in full.

The 98 matter is a nightmare though! They did not pick up on the second complaint within my initial letter of complaint- since then have given 3 different reference numbers and I have had to fax a copy of the Credit Agreement in twice and twice by Recorded delivery- each time they deny receipt! They now accept they have a copy of the Agreeement and have rejected the claim, essentially on the basis that I accepted in the Agreement I had a copy of the t and c's of the Insurance policy (I never saw one), that despite the 'one off' payment I made not having a cooling off period I could have not taken out the loan or cancelled the loan; that as it is ten years ago they can't find details of when the loan ended, whether I claimed or had a rebate of policy as they do not have to keep records past 6 years blah blah. They say final letter and send FOS details.

Should I go back to them with copies of my bank statements showing I paid every month till June 20 02 when I took another loan out to settle the first? (WHY?!) When I paid it off I was told I would not get a refund of the policy as already paid it. Technically I made the complaint within6 years and, in any event, I made it as soon as I became aware of the issues as to being misled. What really annoys me is that the say they could'nt find any info on the other loan which was why they paid out?!!

Has anyone else been fobbed off by them like this? Any tips as to what you did?

Many many thanks in advance
Caterina