Amazon DVD misprices - be quick!!! (merged) [CLOSED]

rchddap1

If my order is cancelled why is it showing on my account as dispatched, and why have I received a dispatched email?

jadring

I have also received the sorry e-mail

rchddap1

On the phone now......my order shows on their system as being shiped and.....much more importantly... billed too. Problem is they had no idea if it had actually left the building. After being on hold for a while they told me that it appeared as if my order has actually been shipped. Goody, goody gumdrops.

Only 1 box set for me though...if I get it.

So folks, look out for that dispatched email...it might still come.

kipper_2-2

I sent them an email regarding the disappearance of my orders (even ones that were at the correct price!) got a "sorry" reply but no mention of the correct order,[my little boy will not be a happy bunny ] and the order that they have quoted as cancelled has been dispatched!

Weird! :eek:

rchddap1

Kipper...that's what happened to me (sorry & dispatch email). And I've been told on the phone that my order has been shipped.

Rave

I replied to the email with the following:

Dear Sir or Madam,
Thank you for this email. I accept that mistakes do happen, and that you are under no obligation to complete my order having not taken any money from my card. I must say though that I am still disappointed that you will not fulfil my order, not least because I have since found out that other people have had their orders for some of the same items that I ordered fulfilled at the 'incorrect' price.

The last major purchase I made from Amazon, a mobile phone, also was a disappointing experience- the delivery date slipped by more than a month from that originally specified. I'm not going to pretend that I intend to boycott your site- as a seller I have found the service excellent, and intend to continue using it for the foreseeable future. As a buyer though, I am now wary. A discount voucher for a future order, or a free shipping coupon would go a long way towards restoring my faith in your company.

I look forward to hearing from you.

Yours Faithfully,

Worth a go. If they don't come up with anything then I won't buy from them again. I'm not that hopeful though, the last person I dealt with at their customer service was an idiot. Someone left a 1-star feedback and a complaint on my buyers feedback, because their card payment was declined and so Amazon themselves told me that the transaction was cancelled and that I shouldn't send the item. When I complained that I had done nothing to deserve the poor feedback they agreed, but reckoned that they leave all feedback in place "as a service to our customers". Yeah right- you're really doing your customers a favour by giving them the false impression that I'm an unreliable seller:mad:.

Thefunkygibbons

Amazon sells soft soap

Dear Customer

Thank you for contacting Amazon.co.uk.

We're sorry that you feel aggrieved with our decision not to accept
your order for the "Monty Python: The Movies (Box Set)", "Indiana
Jones Trilogy Box Set" and "Die Hard Trilogy (Six Disc Collector's
Edition)".

We endeavour to provide our customers with the best possible online
shopping experience and we realise that on this occasion, as a result
of a pricing error, we have not met that standard.

Thank you for your understanding. We hope you will continue to enjoy
shopping at Amazon.co.uk.

ca-uk

i know we all have a tendency to get militant when an offer doesn't come off, but what is the situation when a company outright lies:

"we will be cancelling all affected orders"

is there anything to be done about that?

Rave

Yeah I got the exact same email, no attempt to address what I'd actually said to them. I hit reply, assuming that it would go back to the CS rep, but no, still got the bounce message. That is properly annoying.

I can't be bothered to chase this, I'll be taking as much of my business as possible elsewhere in future then (apart from any other misprices of course;)). A company that makes it so difficult to contact their CS, and then ignores what you say when you finally manage it, doesn't deserve my custom.

rchddap1

Amazon are not that bad. They do have one feather in their cap....at least they've been honest and said that it was a miss price. So many companies would have lied and said that they couldn't get sufficient stock...how many times have we heard that old chestnut.